Xerox Troy PocketPro 100 Operator's Manual
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Xerox Troy PocketPro 100 Operator's Manual

Xerox Troy PocketPro 100 Operator's Manual

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Xerox DocuPrint 100/115/135/180 EPS
operator
guide
701P24790
April, 2005

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Summary of Contents for Xerox Troy PocketPro 100

  • Page 1: Operator Guide

    Xerox DocuPrint 100/115/135/180 EPS operator guide 701P24790 April, 2005...
  • Page 2 Printed in the United States of America. XEROX® and all Xerox product names mentioned in this publication are trademarks of XEROX CORPORATION. Other company trademarks are also acknowledged.

  • Page 3: Table Of Contents

    Safety Laser safety ..............v Ozone information: U.
  • Page 4 Ta b le of c o nt e nts 7 by 10 inch enablement kit ........1-18 Paper paths .
  • Page 5 4 Maintaining the system Paper care ..............4-1 Storing paper .
  • Page 6 Ta b le of c o nt e nts Clearing paper jams ............5-15 Aids to paper jam clearance .

  • Page 7: Safety

    The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool.

  • Page 8: Operation Safety: Europe

    Xerox supplies, call Xerox Product Safety at the following toll-free number in the United States: 1-800-828-6571 For customers outside the United States, contact your local Xerox representative or operating company. This Xerox product and supplies are manufactured, tested and certified to strict safety regulations, electromagnetic regulations and established environmental standards.

  • Page 9: Warning Markings

    Warning markings Electrical supply Ventilation Operator Guide Please contact your Xerox representative for more information. All warning instructions marked on or supplied with the product should be followed. This WARNING alerts users to areas of the product where there is the possibility of personal damage.

  • Page 10: Operator Accessible Areas

    A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox representative. In order to allow this equipment to operate in proximity to...

  • Page 11: Radio And Telecommunications Equipment Directive (Europe Only)

    Council Directive 89/36/EEC. Certification to 1999/5/EC Radio Equipment and Telecommunications Terminal Equipment Directive: This Xerox product has been self-certified by Xerox for pan- European single terminal connection to the analog public switched telephone network (PSTN) in accordance with Directive 1999/5/...

  • Page 12: For Further Information

    Safety For further information For more information on Environment, Health and Safety in relation to this Xerox product and supplies, please contact the following customer help lines: Europe: +44 1707 353434 USA: 1 800 8286571 Canada: 1 800 8286571 Operator Guide...

  • Page 13: Introduction

    • Appendix A, “Supplies,” provides a summary of the paper that are used most often and the necessary supplies, their order numbers, and how to order them from Xerox. • An index is provided at the end of this document.

  • Page 14: Documentation

    <Enter> (for example, enter y). • Italics: Document and library names are shown in italics (for example, the Xerox DocuPrint NPS/IPS Guide to Managing Print Jobs). Variable elements in a command or directory path are also shown in italics (for example, var/spool/XRXnps/ filename).

  • Page 15: Docuprint 100/115/135/155/180 Eps Documentation

    DocuPrint 100/115/135/155/180 EPS documentation Operator Guide The following documents contain information on the Xerox DocuPrint 100/115/135/155/180 EPS: • Customer Documentation CD • Xerox DocuPrint 100/115/135/155/180 EPS Operator Guide • Xerox Document Services Platform Using LCDS Print Description Language • Xerox DocuPrint 100/115/135/155/180 EPS Installation Planning Guide •...
  • Page 16 Introduction Operator Guide...

  • Page 17: Overview

    This chapter provides a functional overview of the entire system, as well as an overview of the controller and the printer portions of the system. The Xerox DocuPrint 100/115/135/155/180 EPS prints high quality, high resolution monochrome documents in simplex or duplex mode at high production speeds, from LCDS, PostScript, PCL, and other data streams.

  • Page 18: Host Connectivity Options

    Overview Host connectivity options 1- 2 The Xerox DocuPrint 100/115/135/155/180 EPS can receive data from a host in the following ways: • Over a channel with bus and tag cable connection • Through a network interface, using Novell, TCP/IP, or AppleTalk protocols Your system may have one or both of these configurations.

  • Page 19: Data Formats Supported

    Data formats supported Stock specifications Operator Guide The Xerox DocuPrint 100/115/135/155/180 EPS can print the following data formats: • ASCII • LCDS • • • PostScript • TIFF • IPDS • PPML The system prints LCDS data from a mainframe host computer, emulating an IBM 4245 or 3211 page printer.

  • Page 20: Stock Sizes

    • Weight • Type • Color For more comprehensive information on paper stocks for Xerox printers, refer to Helpful Facts about Paper. The Xerox DocuPrint 100/115/135/155/180 EPS supports the following sizes of stock: Table 1-2 Stock sizes Size in inches Size in millimeters 8.5 by 11 inches...

  • Page 21: Special Stocks

    Special stocks General paper characteristics to look for Operator Guide NOTE: The equivalent grams per square meter of 20 pound paper is actually 75 gsm. However, there is no standard 75 gsm paper. The available stock that is closest in weight to 20 pound paper is 80 gsm.

  • Page 22: Printing Process And Job Flow

    Overview Printing process and job flow 1- 6 This section describes how the system software processes are used as a typical job flows through the system. Figure 1-2 Job flow 1. Job 2. Input Queue 3. Decomposer 4. Output queue 5.
  • Page 23 PostScript, PCL, TIFF, ASCII, and PDF jobs Operator Guide printer). After the job has successfully printed, it is removed from the Output Queue and also from the Input Queue, if the Input Property for the queue is set to spool. The ps –e or ps –ef commands can be used to list the system software processes.

  • Page 24: Printer Overview

    The Xerox DocuPrint 100/115/135/155/180 EPS printer is a monochrome printer. If it receives print jobs that contain color commands, it prints them in black or shades of gray.
  • Page 25 B5, the printer can print at maximum speed. To print these sizes, the printer requires the optional small paper kit. The monthly print volume for the Xerox DocuPrint Enterprise Printing Systems is up to 6 million impressions. Table 1-4...

  • Page 26: Printer Components

    Printer components Processor Feeder Trays Sample tray 1- 1 0 The components and special features of the Xerox DocuPrint 100/ 115/135/155/180 EPS printer are shown in the following figure. Figure 1-4 Printer components 1. Processor feeder trays 2. Sample tray 3.

  • Page 27: Attention Light

    Attention light Purge tray Feeder trays Feeder tray capacity Operator Guide An Attention light is mounted on top of the inverter module. This light either blinks or modulates (alternately brightens and dims) when the printer requires operator attention. The light has three states: •...

  • Page 28: Stacker Bins

    Overview Ready to Open indicator on feeder trays Please Wait indicator on feeder trays Tray Unlock button (feeder) Paper Level indicators on feeder trays Stacker bins 1- 1 2 Figure 1-5 Feeder tray control panel 1. Ready to Open indicator on feeder trays 2.
  • Page 29 Bin control panels on stackers Operator Guide Figure 1-6 High capacity stackers (HCS) The stackers can stack the printed output in the bin three ways: • Directly onto the bin platform. • Into a container that is set on top of the bin platform. NOTE: The stacking capacity is approximately 100 to 150 sheets less when stacking into a container.

  • Page 30: Feeder/Stacker Modules

    Overview Ready to Unload indicator on stacker bins Please Wait indicator on stacker bins Bin Unload button on stacker In Use indicator on stacker bin Feeder/stacker modules High-capacity feeders High-capacity stackers Inverter 1- 1 4 2. Please Wait indicator on stacker bins 3.

  • Page 31: Printer Control Console (Not Shown)

    Printer control console (not shown) Printer configurations Operator Guide Where available, the printer control console is the color monitor located on top of the printer. It keeps you informed of the printer status, and enables you to control certain functions of the printer, such as stopping printing and continuing an interrupted job, without returning to the controller.

  • Page 32: Printer Options

    Overview Printer options Bypass transport Function of the bypass transport 1- 1 6 Figure 1-10 Printer with inverter feeder/stacker + feeder/stacker + feeder/stacker + feeder/stacker NOTE: The bypass transport device is not available for this configuration (four feeder/stacker modules). The printing system is available in several configurations, and may be connected to a bypass transport.

  • Page 33: Support And Interface With Feeders

    For information on marketing partners that provide solutions for support and interface with feeders, contact your local Xerox sales representative. Overview 1- 17...

  • Page 34: By 10 Inch Enablement Kit

    Paper paths Printer paper path 1- 1 8 The input enablement device is NOT an option on the Xerox DocuPrint 155 and 180 EPS. NOTE: The input enablement device is available only for the Xerox DocuPrint 100, 115, and 135 EPS.
  • Page 35 Operator Guide Figure 1-13 Route of paper through the printer 1. Processor feeder tray 1 2. Processor feeder tray 2 3. High-capacity feeder tray 3 a. Side 1 of sheet leaving feeder tray b. Drilled holes (on right edge) c. Origin 0,0: portrait orientation 4.

  • Page 36: Bypass Transport Paper Path

    Overview Bypass transport paper path Controller overview 1- 2 0 11. Purge tray 12. Bypass transport a. Side 2 of sheet passing through bypass transport b. Drilled holes (on left edge) c. Origin 0,0: portrait orientation The following figure shows the paper path through the bypass transport, viewed from the front of the printer.

  • Page 37: Controller Components

    DocuSP GUI on the controller. Controller components The controller consists of a specially-configured Sun workstation and uses proprietary Xerox hardware, firmware, and software. Your controller has one of two possible configurations, described in the following sections. NOTE: Controller hardware configurations are subject to change, to keep up with technology advances.
  • Page 38 Overview 1- 2 2 Figure 1-15 Sun Blade 1000/2000 1. Controller stand 2. Mouse 3. 18/36-track cartridge tape drive (optional) 4. Processor 5. Diskette drive 6. CD drive 7. Quarter-inch cartridge (QIC) tape drive 8. External fixed disk drive (optional) 9.
  • Page 39 Overview Figure 1-16 Sun Blade 2500 or Sun W1100z controller 1. Display monitor 2. External diskette drive 3. Keyboard 4. Mouse 5. External fixed disk drive (optional) 6. Quarter-inch cartridge (QIC) tape drive 7. Processor 8. DVD/CD-RW drive 9. 18/36-track cartridge tape drive (optional) 10.
  • Page 40 Processor (system unit) containing the following: – One or two UltraSPARC high-speed processing unit (CPU) modules – One or two 1-GB memory modules Note: In Xerox Europe, all printers use a 2 GB memory configuration. – Hard disk drive – CD or DVD/CD-RW drive –...
  • Page 41 Keyboard Operator Guide Figure 1-17 Drive locations on Sun Blade 1000/2000 1. CD drive 2. Diskette drive Figure 1-18 DVD/CD-RW drive location on the Sun Blade 2500 or or Sun W1100z • Back panel: The back panel of the processor has a power receptacle and outlet, connectors, connector openings, ports, fan, and vent.

  • Page 42: External Components And Options

    36-track tape drive and one external hard disk drive (required for the NPS/IPS Extension option). The Xerox DocuPrint 100/115/135/155/180 EPS may be configured for either the online interface, the offline interface, or both. The online (channel-attached) interface receives input directly from any environment that supports the IBM 3211 and 4245 host systems.

  • Page 43: Moving The Controller

    Offline interface Moving the controller Operator Guide The Xerox DocuPrint 100/115/135/155/180 EPS supports three types of peripheral devices from which you can import resource files such as forms, fonts, and JSLs, and receive print data from tape. These devices are called “peripheral” because they handle media external to the system disk.
  • Page 44 Overview 1- 2 8 1. Vents in front of processor 2. Vents in back of processor Figure 1-20 Sun Blade 2500 and Sun W1100z common fan and vent locations to keep clear 1. Vents in front of processor 2. Vents in back of processor CAUTION: Do not place the monitor on top of the processor.

  • Page 45: Tape Drives Overview

    (forms, fonts, etc.) or to submit offline LCDS print jobs. The 26-track cartridge tape drive, provided with your Xerox DocuPrint 100/115/135/155/180 EPS, can be used only to import resources to the system disk. 9-track and 36-track tape drives can be used to submit print jobs to the DocuPrint EPS, or load resources.

  • Page 46: Paper Sizing And Print Speed

    Paper sizing and print speed 1- 3 0 Figure 1-22 18/36-track cartridge tape drive Some Xerox customers may already have a peripheral cabinet that houses a 9-track magnetic and an 18/36-track cartridge tape drive. The DP EPS supports existing peripheral cabinets, but they are not available with new systems.

  • Page 47: Long And Short Edge Feeding

    Print the data on an oversized sheet. If you encounter any problems related to paper sizing, contact your lead operator or Xerox service representative. To feed through the printer, the leading edge of the paper must be at least 10 inches long. Therefore, the following standard sizes of paper must be loaded so that sheets feed long edge first: •...
  • Page 48 Overview 1- 3 2 shows that the shorter the paper width, the higher the pitch mode and the faster the throughput speed (higher page per minute rate). Table 1-5 Throughput data for DP100 Pitch Paper width 7 to 12.12 in / 178 to 308 mm 12.12 to 15.31 in / 308 to 389 15.31 to 17 in / 389 to 432 mm Table 1-6...

  • Page 49: Paper Size And Pitch Mode Minimum And Maximum

    LCDS PDL command OUTPUT TMODE in the JSL to run the print job in a lower pitch mode. Refer to the OUTPUT TMODE parameter in the Xerox Document Services Platform Using LCDS Print Description Language for information on using this command.
  • Page 50 Overview Using small paper sizes in 8 pitch mode Using large paper sizes in 3 pitch mode 1- 3 4 Printing in 8 pitch mode provides the highest throughput speed available (up to 206 ppm). However, keep the following in mind when you select the paper you want to use for this mode: •...

  • Page 51: Feed Direction For Standard Paper Sizes

    Feed direction for standard paper sizes European papers Operator Guide Figure 1-25 3 pitch mode paper sizes 1. Maximum paper size for 3 pitch mode 2. Minimum paper size for 3 pitch mode 3. Travel direction of sheets out of paper tray Currently, 14.33 inches / 364 mm is the maximum paper length for which the system supports long edge feeding (5 to 8 pitch mode).
  • Page 52 Overview US papers B4 papers 1- 3 6 Figure 1-27 A3 (297 by 420 mm) paper feeding (short edge feed) Figure 1-28 US Letter (8.5 by 11 inch) paper feeding (long edge feed) Figure 1-29 US Ledger or US Tabloid (11 by 17 inch) paper feeding (short edge feed) There are two versions of B4 paper: European (ISO B4: 9.84 by 13.89 inches / 250 by 353 mm) and Japanese (JIS B4: 14.33 by...
  • Page 53 Overview Figure 1-30 B4 (250 by 353 mm) paper feeding (long edge feed) Figure 1-31 JIS B4 (257 by 364 mm) paper feeding (may be long or short edge feed) Operator Guide 1- 37...
  • Page 54 Overview Operator Guide 1- 3 8...

  • Page 55: Managing The Printer

    2 Managing the printer Controlling the printer Interrupting printing Resuming printing Powering on the printer Powering off the printer Operator Guide This chapter describes the operator tasks that are related to printing and print quality. You can perform the following tasks on the DocuSP Print Services window.

  • Page 56: Powering Off The Printer Immediately

    Managing the printer Powering off the printer immediately Adjusting the registration transport roll levers for heavy paper 1. Select [Immediate Printer Off] from the Printer menu. 2. Click [Yes] on the confirmation window. When you use paper that is heavier than 24 pounds/90 gsm, you must adjust the registration transport roll levers, which are located behind areas 2 and 4.

  • Page 57: Loading Paper

    Turn to the left Loading paper Operator Guide Turn to the right Figure 2-2 Three levers in systems with small paper enablement NOTE: Use the same pressure setting for all levers. When the job is complete, return the levers to their normal positions.
  • Page 58 Managing the printer Figure 2-3 Tray Unlock button on feeder • At the display monitor: On the Printer Manager window, Paper Trays tab, right click the tray name. From the properties pop-up menu, select [Tray Unlock]. NOTE: If the printer stops due to insufficient paper in a tray, the system unlocks the tray.
  • Page 59 Operator Guide 1. Paper edge guide lines 2. Loading instructions Do the following: • Remove any damaged sheets. • Trays 1 and 2: Load paper with the wrapper seam side up. • Trays 3, 4, 5 and 6: Load paper with the curl side up. If you do not see any curl, load the paper with the wrapper seam side down.
  • Page 60 Managing the printer Figure 2-7 Rear and side guides in trays 3, 4, 5, and 6 Operator Guide...
  • Page 61 Managing the printer NOTE: To enable short-edge feed (SEF) for larger papers, load paper with the short edge against the side paper guide and the long edge against the rear guide. Figure 2-8 Large paper loaded for short edge feeding; for example, 11 by 17 inches / 279 by 432 mm 3.

  • Page 62: Unloading A Stacker Bin

    Managing the printer Unloading a stacker bin Figure 2-10 Press green dot on tray latch 5. Push the tray in slowly but firmly, until it latches. CAUTION: Do not slam the tray closed. 6. If the printer has stopped due to low paper, select Continue on the display monitor.
  • Page 63 Operator Guide NOTE: After the bin elevator lowers, the bin cannot be used until it is emptied completely. 2. When the bin elevator stops in the down position, the Ready to Unload indicator lights. Figure 2-12 Ready to Unload light CAUTION: Always use both hands to lift a container or pallet out of the bin.
  • Page 64 Managing the printer 2-10 5. If you are using a container or pallet, empty it and return it to the stacker bin. Points to note for containers: • The empty container must be the same size as the previous container if the bin is in an auto switching combination, or if the print job is not complete and stacking continues into the bin.
  • Page 65 Managing the printer 6. Firmly push the platform back to its original position and close the bin doors. The bin elevator rises, and the bin is again ready for use. NOTE: The platform does not rise until you have opened and closed both bin doors.
  • Page 66 Managing the printer 2-12 Operator Guide...

  • Page 67: Managing The System

    2. Other peripherals 3. Monitor 4. Sun workstation When the operating system finishes rebooting, the Xerox application software starts. When the DocuSP Print Services window displays, power on the printer. 1. Make sure the printer power cord is securely plugged into the power receptacle, and the power button is pressed on.

  • Page 68: Holding Queues

    Managing the system Holding queues Releasing queues Rebooting the system (warm boot) 3- 2 Before rebooting or powering off the system, hold all active queues. A held queue does not release any jobs for printing, nor accept any jobs that are sent to it. On the Queue Manager window, do the following for each active queue: 1.

  • Page 69: Performing A Deferred Shutdown And Reboot

    Performing a deferred shutdown and reboot Performing an immediate shutdown and reboot Operator Guide 3. On the DocuSP Print Services window, select [Exit] from the System menu. All GUI windows disappear. 4. Open a Terminal window, as follows: a. Right click on the screen background. b.

  • Page 70: Restarting The Docusp Software

    Managing the system Restarting the DocuSP software Powering off the system 3- 4 4. Click [Yes] on the confirmation window. 5. When the DocuSP Print Services window closes and an ok prompt appears at the bottom of the screen, enter boot. 6.

  • Page 71: Performing An Emergency Power Off

    When the DocuSP software is running again, resubmit any documents that had not completed printing. Disconnect the power cable from the power outlet immediately after powering off, and contact your Xerox service representative. Use this procedure to switch off power quickly if any of the following occurs: •...

  • Page 72: Powering Off The Printer

    Managing the system Powering off the printer 3- 6 1. Power off the controller. 2. Shut off power to the printer by one of the following methods: • Open the right front door of the printer and press the power button.

  • Page 73: Operating The 18/36 Track Tape Drive

    Managing the system Figure 3-2 Circuit breaker locations Operating the 18/36 track tape drive The external 18/36 track tape drive uses 1/2-inch cartridge tapes. You can use it to load resources and to submit offline print jobs. Powering on the tape drive Press the Power button on the front of the drive.

  • Page 74: Powering Off The Tape Drive

    Managing the system Powering off the tape drive 3- 8 Figure 3-3 Press the power button and display diagnostic test 1. Power switch 2. Message display 1. Press the Ready button. Figure 3-4 Ready button 2. Unload any tape cartridge. 3.

  • Page 75: Placing The Tape Drive Online

    Placing the tape drive online Loading a tape Operator Guide Figure 3-5 The Power button 1. Load a tape cartridge in the drive. 2. Press the Ready button. If a tape is loaded but the drive is not online, press the Ready button to place the drive online.

  • Page 76: Unloading A Tape

    Managing the system Unloading a tape Automatic procedure 3- 1 0 Figure 3-6 Hold the cartridge CAUTION: Never force a cartridge into the tape drive. 2. Slide the cartridge into the entry slot of the tape drive until it stops. Figure 3-7 Slide cartridge into entry slot After about 15 seconds, the tape is loaded.

  • Page 77: Guidelines For Handling Cartridges

    Manual procedure Guidelines for handling cartridges Operator Guide 1. Press the Ready button to take the tape drive offline. 2. Press the Unload button. Figure 3-8 The Unload and Ready buttons 1. Unload button 2. Ready button The message window indicates when the tape drive is rewinding or unloading.

  • Page 78: Setting File Protection

    Managing the system Setting file protection 3- 1 2 • Never place cartridges near electric motors or any other magnetic sources that may erase data. • To clean a cartridge, wipe off dust, dirt, and moisture with a lint-free cloth. •...

  • Page 79: Printing The Online Help Documentation

    Printing the online Help documentation Operator Guide Figure 3-10 File protection dot You can print out the entire set of Help documentation screens from the controller as a single document. 1. From the Help pull-down menu, select [Print Help Documentation...]. 2.
  • Page 80 Managing the system Operator Guide 3- 1 4...

  • Page 81: Maintaining The System

    4 Maintaining the system Paper care Storing paper Operator Guide This chapter provides information on paper care, on adding and replacing consumable supplies such as dry ink, and on cleaning the various areas of the system, including the tape drives. Correct storage and handling of media prevents jams and delays, and ensures optimum productivity.
  • Page 82 Maintaining the system Figure 4-1 Storing paper correctly Figure 4-2 Recommended temperature and humidity for paper storage Operator Guide 4- 2...

  • Page 83: Conditioning Paper

    Conditioning paper Paper curl Operator Guide Because temperature and humidity affect paper performance in the printer, you need to condition paper before using it. To condition paper, store it for a specified length of time in the same type of environment as your printer. The length of time you should condition your paper depends on the amount of paper and the difference between the storage and operating temperatures.

  • Page 84: Adding Fuser Agent

    Maintaining the system Using consumables Adding fuser agent 4- 4 The following tasks are part of maintaining your system: • Adding fuser agent • Replacing the dry ink waste container • Replacing the dry ink cartridge • Using the custom transfer assist blade WARNING: Fuser agent contains silicone, which can cause irritation upon contact with the eyes.
  • Page 85 Operator Guide Figure 4-4 Pull out fuser drawer 4. Locate the fuser agent reservoir. Figure 4-5 The fuser agent resevoir Maintaining the system 4- 5...
  • Page 86 Maintaining the system 4- 6 5. Pull the fuser agent reservoir out until it stops. 6. Remove the reservoir cap by turning it counterclockwise. 7. Remove the cap from a new bottle of fuser agent. WARNING: If any fuser agent spills on the floor, remove it immediately.

  • Page 87: Replacing The Dry Ink Waste Container

    Maintaining the system Figure 4-7 Push in fuser drawer 12. Close the printer doors. NOTE: The fuser agent message disappears after the system prints between 32 and 40 sheets. Because the sheets must be processed continuously, you may want to run 45 test pages in order to clear the message from the system (unless the current print job contains at least 40 pages).
  • Page 88 Maintaining the system 4- 8 Figure 4-8 Dry ink waste container 2. Place a dropcloth on the floor under the dry ink waste container area. CAUTION: To prevent dry ink spills, do not tip or tilt the waste container. 3. Pull the full waste container out of the printer. Operator Guide...
  • Page 89 Operator Guide Figure 4-9 Pull out waste container 4. Remove the cap from the top of the full waste container. Figure 4-10 Remove cap 5. Place the removed cap over the opening on the end of the full waste container. Maintaining the system 4- 9...
  • Page 90 Maintaining the system 4- 1 0 6. Slide a new, empty, dry ink waste container into the printer until the container stops. Figure 4-11 Slide in new waste container 7. Close the printer doors. NOTE: If any dry ink gets on your hands, wash them with soap and cold water.

  • Page 91: Replacing The Dry Ink Cartridge

    Replacing the dry ink cartridge Operator Guide CAUTION: To prevent dry ink spillage, remove the cartridge only when directed to do so by a message on the display monitor. To replace the dry ink cartridge: 1. Open the right and left doors of the printer and locate the dry ink area at the left side of the printer.
  • Page 92 Maintaining the system 4- 1 2 Figure 4-13 Move green handle to right 5. Remove the empty cartridge and discard it. 6. Turn a new, full cartridge of dry ink upside down and shake it well to loosen the contents thoroughly. 7.

  • Page 93: Using The Custom Transfer Assist Blade

    Using the custom transfer assist blade Operator Guide Figure 4-15 Move green handle to left 9. Hold the cartridge in place and pull off the paper seal. 10. Discard the seal along with the drop cloth. 11. Close the printer doors. NOTE: If any dry ink gets on your hands, wash them with soap and cold water.
  • Page 94 Maintaining the system Installing the custom transfer assist blade Setting tray size with the custom transfer assist blade Cleaning the system and its components 4- 1 4 – 11.1 inches to 11.4 inches/282 to 290 mm – 11.8 inches to 12.1 inches/300 to 307 mm NOTE: With these paper sizes, transfer efficiency may be reduced.

  • Page 95: Cleaning The 18/36-Track Cartridge Tape Drive

    Cleaning the 18/36-track cartridge tape drive Cleaning the 26-track cartridge tape drive Operator Guide • Cleaning the sensors and the reflecting surfaces • Cleaning the display • Cleaning the exterior surfaces of the system A cleaning cartridge is shipped with each 18/36-track cartridge tape drive.

  • Page 96: Cleaning The Dvd Drive

    Q1107 sensor • Q1164 sensor Follow this procedure when directed by Xerox Customer Support Center personnel. 1. Open the right and left doors of the printer and locate area 4. 2. Raise the area 4 green handle until it locks into place.
  • Page 97 Operator Guide Figure 4-16 Raise area 4 green handle 3. Locate the Q850 sensor. Figure 4-17 Q850 sensor Maintaining the system 4- 17...

  • Page 98: Cleaning The Q1011 Sensor And Mirror

    5. Lower the area 4 green handle. 6. Close the printer doors. Follow this procedure when directed by Xerox Customer Support Center personnel. 1. Open the right and left doors of the printer and locate the Q1011 sensor.

  • Page 99: Cleaning Additional Sensors

    Cleaning additional sensors There are additional sensors that you should clean when directed by Xerox Customer Support Center personnel. NOTE: If the sensor is very dirty, you may use a small amount of alcohol on a swab to clean it.
  • Page 100 Maintaining the system 4- 2 0 Cleaning the Q1106 and Q1166 sensors To access sensors Q1106 and Q1166, open the top cover of the high capacity stacker. To clean the sensors: 1. Brush or wipe the sensor windows lightly. 2. Remove any paper dust present in the area. Figure 4-20 Remove paper dust Cleaning the Q1107 sensor...
  • Page 101 Maintaining the system Figure 4-21 Clean Q1107 sensor Cleaning the Q1164 sensor To access sensor Q1164, open the top cover of the last feeder/ stacker module (the one containing the purge tray). To clean the sensor: 1. Brush or wipe the sensor window lightly. 2.

  • Page 102: Cleaning The Display

    Maintaining the system Cleaning the display Cleaning the exterior surfaces of the system 4- 2 2 Figure 4-22 Clean Q1164 sensor The display should be cleaned as required. Clean the display with a soft, lint-free cloth dampened with a glass or lens and mirror cleaner.

  • Page 103: Problem Classifications

    5 Troubleshooting Undeclared faults Problem classifications Operator Guide This chapter contains instructions for performing problem isolation and resolution, including paper jams. Undeclared faults are problems that occur with no message displayed at the client workstation and no fault declared by the system software.

  • Page 104: Troubleshooting Client Problems

    Troubleshooting Troubleshooting client problems Solving FreeFlow Prepress problems Troubleshooting Graphical User Interface (GUI) problems 5- 2 • Process problems: A process was followed incorrectly or unintentionally. • Productivity and performance: Productivity/performance problems means the job takes an excessive amount of time to complete.

  • Page 105: Troubleshooting Print Quality Problems

    Troubleshooting print quality problems Resolving print quality problems on a PostScript job Operator Guide data/ui.mn.config file do not exist, set the XAPPLRESDIR environment variable by entering the following: setenv XAPPLRESDIR/opt/XRXnps/XRXservui/ data/locale/<locale>resources NOTE:**<locale> is the locale of your server: – en_US for U.S. English –...

  • Page 106: Isolating And Resolving Printer-Driven Print Quality Problems

    Troubleshooting Isolating and resolving printer-driven print quality problems Resolving font problems 5- 4 • Ensure that a valid PDL is used; for example, an Adobe driver outputs a valid PDL file in PostScript format. NOTE: Gray scales or graphic images may contain image quality differences if they are printed using a 300 dpi decomposer.

  • Page 107: Troubleshooting Job Flow Problems

    Troubleshooting job flow problems Troubleshooting job integrity problems Operator Guide NOTE: If you are comparing prints from a proof printer, ensure that the same PDL file was used to make the prints on both printers. • Problem: A PostScript, ASCII, or TIFF job displays a status of Processing, and does not print.

  • Page 108: Troubleshooting Pdl Problems

    Troubleshooting Troubleshooting PDL problems Isolating HP PCL file problems Isolating PostScript file problems 5- 6 – Verify that your PDL file was created without reverse order instructions. – Verify that the application was not set up to print in reverse order.

  • Page 109: Isolating Tiff File Problems

    Isolating TIFF file problems Operator Guide applications create this type of file? • Was the file recreated and resubmitted with a different driver (for example: 6135 driver, Adobe with the 6135 PPD, LaserWriterII NTX, Linotronic330, or DT135)? If so, what was the result? •...

  • Page 110: Isolating Pdf File Problems

    Troubleshooting Isolating PDF file problems Troubleshooting process problems 5- 8 made to change the orientation using the Xerox Client Software print command orientation switch, <orientation>? Additional TIFF questions: • What compression format was used to compress the file (for example: group 3, group 4, packbits, or RLE)? •...

  • Page 111: Troubleshooting Productivity And Performance Problems

    Operator Guide 1. Open a terminal window and enter the following: cd /export/home/xrxusr .openwin–init NOTE: No special logon is required to restart the Xerox software. • Problem: You forget the Operator or Administrator password. 1. In a terminal window, enter the following: cd /opt/XRXnps/XRXservui/data ls –la...

  • Page 112: Troubleshooting Problems With Saving Jobs

    Troubleshooting Troubleshooting problems with saving jobs Crash recovery Streaming mode 5- 1 0 A save problem means that a job is submitted from a client with Save designated, but the job is not saved. • Problem: The job has a status of “Save Completed,” but nothing is saved.

  • Page 113: Ui Recovery Messages

    Operator Guide the report if you specified ABNORMAL REPORT = YES for that report. (For more information, refer to the Xerox Document Services Platform Using LCDS Print Description Language). If the system cannot completely recover an LCDS report (due to data loss or missing online records) after a crash, it ends the job and prints all remaining formatted reports.

  • Page 114: Spooling Mode

    Troubleshooting Example 3 Spooling mode Points to note 5- 1 2 The Online Gateway was unable to recover the current job due to an internal error. Job <job ID> aborted. Select Reset to clear fault. This message displays when the Online gateway encounters an internal error during a crash recovery and the system aborts the job.

  • Page 115: Clearing Online Print Data

    Clearing online print data Online gateway faults/submitting a job from the host Operator Guide records the system can hold in case of a crash recovery. Change the size through the Online Setup window. (Refer to the online help for more information.) •...

  • Page 116: Obtaining Information About A Job

    Troubleshooting Obtaining information about a job 5- 1 4 on the host. The actual data transmission from the host to the printer may not have been completed at that point, especially if it is a long job. Wait until the data transmission is complete before clicking the [End] button on the Online Manager window.

  • Page 117: Data Type On The Online Manager Window

    Data type on the Online Manager window Streaming queue release setup Incorrect printer state on host Clearing paper jams Operator Guide If the Online Manager window indicates a data type that is not LCDS when the streaming job is started, this may cause unpredictable system behavior, such as the window graying out.

  • Page 118: Aids To Paper Jam Clearance

    Troubleshooting Aids to paper jam clearance Clearing paper jams in all printer areas 5- 1 6 • Messages appear on the display monitor informing you of the paper jam and its location in the printer. • The printer mimic graphic on the display monitor shows the area of the paper jam and lists instructions for clearing the jam.

  • Page 119: Checking Job Integrity Following A Paper Jam

    Checking job integrity following a paper jam Operator Guide Figure 5-2 Jam clearance areas To clear a paper jam: 1. Open any printer doors necessary to access the area of the printer indicated by the messages on the display monitor. 2.

  • Page 120: Clearing Paper Jams In Printer Areas 2 Through 20

    Troubleshooting Clearing paper jams in printer areas 2 through 20 5- 1 8 missing from a report. For that reason, you should check job integrity after the report has been printed. 1. The printer offsets the first sheet printed following a paper jam. Locate that sheet in the stack.
  • Page 121 Troubleshooting Figure 5-4 Area 3 Figure 5-5 Area 4 Operator Guide 5- 19...
  • Page 122 Troubleshooting Figure 5-6 Area 5 Operator Guide 5- 2 0...
  • Page 123 Troubleshooting Figure 5-7 Area 6 Operator Guide 5- 21...
  • Page 124 Troubleshooting Figure 5-8 Area 7 Operator Guide 5- 2 2...
  • Page 125 Troubleshooting Figure 5-9 Area 8 NOTE: If a jammed sheet rips as you are removing it from area 8, you may have to use the pinch lever in area 9 to remove the paper. Refer to the “Note” following the area 14 figure for additional instructions.
  • Page 126 Troubleshooting Using the pinch lever to access area 9 5- 2 4 Figure 5-10 Area 9 To clear jams from area 9: 1. Lower and pull out tray 1 to give you better access to area 9. 2. Pull the area 9 green lever toward you to unlatch it. Be sure to relatch the lever after you have cleared any paper in this area.
  • Page 127 Troubleshooting 4. Turn the green pinch lever to its original position. Make sure that you relatch the lever after you have cleared any paper in this area. Figure 5-11 Area 10 Figure 5-12 Area 11 (all feeder/stackers) Operator Guide 5- 25...
  • Page 128 Troubleshooting Figure 5-13 Area 12 (all feeder/stackers) Figure 5-14 Area 13 Operator Guide 5- 2 6...
  • Page 129 Operator Guide Figure 5-15 Area 14 NOTE: You may sometimes find paper lying on top of area 14, even though there is no message indicating a jam in this area. Discard the paper. Figure 5-16 Area 15 Troubleshooting 5- 27...
  • Page 130 Troubleshooting 5- 2 8 Figure 5-17 Area 16 Figure 5-18 Area 17 Operator Guide...

  • Page 131: Clearing A Paper Jam In The Bypass Transport

    Clearing a paper jam in the bypass transport Operator Guide NOTE: If your printer has frequent jams in this area, you may need to clean the Q1106 sensor. Figure 5-19 Area 18 Points to note for clearing jams in area 18: •...
  • Page 132 Troubleshooting 5- 3 0 Figure 5-20 Press area 19 green lever 3. Remove any paper from the exposed area. 4. Press the green lever to the left until the latch catches. 5. Press the area 20 green lever in the direction of the arrow printed on it.

  • Page 133: Clearing A Misfeed (Feeder Tray Fault)

    Clearing a misfeed (feeder tray fault) Operator Guide Figure 5-21 Press area 20 green lever 6. Remove any paper from the exposed area. 7. Press the green lever down and to the left until the latch catches. 8. Close the bypass transport module door. 1.
  • Page 134 Troubleshooting 5- 3 2 3. For the processor feeder trays, press the green lever to unlatch the paper feeder assembly. Figure 5-23 Green lever to unlatch paper feeder assembly 4. Remove and discard any partially fed paper. Ensure that: • The paper supply is neatly stacked.

  • Page 135: Troubleshooting Frequent Misfeeds (Processor Feeder Trays)

    Troubleshooting frequent misfeeds (processor feeder trays) Operator Guide Figure 5-24 Relatch paper feeder assembly 6. Slide the tray back into the printer until the tray latches and press the Continue button to resume printing. 7. Discard any pages sent to the sample tray, purge tray, or unused stacker bin when the misfeed was detected.
  • Page 136 Figure 5-25 If necessary, unlatch paper feeder assembly 2. Lightly moisten a lint free towel with a Xerox recommended film remover and wipe the outside surface of the feed belt thoroughly in the same direction as the ribs on the belt. Wiping from side to side might pull the belt off its track.
  • Page 137 Operator Guide Figure 5-26 Wipe outside surface of feed belt 3. Relatch the paper feeder assembly by pressing down on the bright green dot. Slide the paper tray completely back into the printer. Figure 5-27 Press down on green dot to relatch paper feeder assembly 4.

  • Page 138: Incorrect Paper Size Message

    Troubleshooting Incorrect paper size message Generating a test page 5- 3 6 NOTE: This procedure should be used only to correct a problem, not as a routine maintenance procedure. Because the belts are made of rubber, frequent cleaning with film remover dries them out and causes them to fail prematurely.

  • Page 139: Troubleshooting Stacker Problems

    Troubleshooting stacker problems Troubleshooting paper curl problems Checking paper curl Operator Guide The following stacker problems may occur during printing. • Problem: Papers are being thrown around in the stacker. This problem may occur when you have unloaded paper by opening the top cover of the stacker bin.
  • Page 140 Troubleshooting Figure 5-28 Hold printed sheets Operator Guide 5- 3 8...
  • Page 141 Troubleshooting Figure 5-29 Paper curl chart Operator Guide 5- 39...

  • Page 142: Adjusting The Decurler Lever

    Troubleshooting Adjusting the decurler lever 5- 4 0 3. Place the bottom edge of the prints over the paper curl measurement chart on the line that best represents the curve of the sheets. • If the curl on the printed paper stock measures between +2 and –2, do not change the decurler setting.

  • Page 143: Troubleshooting The 36-Track Tape Drive

    Troubleshooting the 36-track tape drive Performing basic recovery Troubleshooting initial program load (IPL) failure Operator Guide Use the following procedures to solve problems with your 36-track tape drive: • Performing basic recovery • Troubleshooting initial program load (IPL) failure • Handling problems with inserting a tape cartridge •...

  • Page 144: Solving Other Cartridge Tape Drive Problems

    Troubleshooting Solving other cartridge tape drive problems 5- 4 2 Perform IPL on the tape drive again, using one of the following procedure: 1. Turn off the tape drive by pressing the Power switch to OFF. 2. Wait 10 seconds and power the tape drive on by pressing the Power switch to ON.
  • Page 145 Operator Guide • Problem: The tape cartridge does not stay in place after insertion. Inspect the cartridge for damage. – If the cartridge is damaged, replace it. If the cartridge is undamaged, but the tape drive does not load it, call for service. •...
  • Page 146 Troubleshooting 5- 4 4 Figure 5-34 AC power switch 3. Turn the DC power switch OFF(0) and then ON (1). Figure 5-35 DC power switch 4. If the display is still blank, call for service. • Problem: The tape drive does not go into a Ready state. 1.

  • Page 147: Calling For Service

    Calling for service Operator Guide 4. If there is an error code message in the message display, record the error code, press the Unload button, and try the operation again. Figure 5-36 Unload button 5. If the tape drive still does not become ready, call for service.
  • Page 148 Troubleshooting 5- 4 6 Before calling for service, make note of: • Print/job fault messages, that appear on the controller • Status messages that appear on the display monitor • Indicator lights that may or may not be lit • Status codes that appear in the message display of the tape drive control panel if there is a tape drive problem Your call is answered by a representative who asks you for your...

  • Page 149: Supplies

    Xerox. The table lists the supplies that are available from Xerox for your laser printing system. Use this table to help you determine your supply needs.
  • Page 150 10 Series Dual Purpose Paper 10 Series Smooth 10 Series Smooth 4024 Dual Purpose, reinforced 3 hole 65 lbs, divider white 4024 Dual Purpose Paper Xerox transparencies are packaged 100 to a box Supply Number 3R3068 3R3084 3R3056 3R3072 3R3088...
  • Page 151 Item 8.5 x 11 inch High speed labels (gummed) 8.5 x 11 inch 8.5 x 11 inch 8.5 x 11 inch 8.5 x 11 inch 8.5 x 11 inch 8.5 x 11 inch Tab stock Straight Collated Singles (5 tab set) Reverse Collated Singles (5 tab set) Operator Guide...
  • Page 152 Supplies Item Cover stock 8.5 x 11 inch 8.5 x 11 inch Dry ink Dry ink, MICR Dry ink waste bottle Developer Developer, MICR Fuser agent Cleaning supplies Containers 8.5 x 11 inch 11 x 17 inch QIC blank cartridge A - 4 Description 65 lbs, blue...

  • Page 153: How To Order Supplies

    Your site representative can supply you with the telephone number for ordering supplies in your area. Give the representative the following information: • Your Xerox customer number (which is supplied by your Xerox representative). Your customer number is also included on your Xerox invoice. •...
  • Page 154 Supplies Operator Guide A - 6...
  • Page 155 Numerics 18/36-track tape drive cleaning 15 loading tape 9 troubleshooting 41 26-track tape drive 29 cleaning 15 36-track tape drive 29 7 x 10 enablement kit 18 9-track tape drive 30 ASCII jobs 7 Attention light 11 back panel, controller 25 bins, output 12 bypass transport 16 clearing paper jams 29...
  • Page 156 Index emergency power off system 5 feeder/stacker 11 feeders, support and interface 17 file protection 12 floppy drive see diskette drive font problems 4 functional overview 1 fuser agent, adding 4 graphical user interface problems 2 GUI, see graphical user interface HCF, see high-capacity feeder HCSF, see high-capacity stacker Help documentation, printing 13...
  • Page 157 printer 18 paper size, incorrect 36 PCL jobs 7 PCL problems 6 PDF jobs 7 PDF problems 8 PDL problems 6 performance, troubleshooting 9 peripheral cabinet 30 pinch lever 24 pitch mode 33–37 PostScript jobs 7 PostScript problems 6 print quality, problems 3 print speed 30 printer components 10–14...
  • Page 158 Index peripheral cabinet 30 tape, loading 9 The 1 throughput speed 30 TIFF jobs 7 TIFF problems 7 trays 11 1 and 2 10 processor, feeder 10 purge 11 sample 10 troubleshooting 36-track tape drive 41 client problems 2 frequent misfeeds 33 job integrity 5 paper curl problems 37 PDL problems 6...

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