Getting Ready To Troubleshoot - HP Visualize c100 Service Handbook

Chap4.doc 53 Fri Sep 15 14:08:14 1995
Troubleshooting

Getting Ready to Troubleshoot

Getting Ready to Troubleshoot
To troubleshoot a C100/C110 workstation, you must
be familiar with the HP-UX operating system and be
able to start and stop processes. You should also be
familiar with the boot ROM diagnostics, ISL diagnos-
tics, and the SupportWave online tests, which we
describe in this chapter.
Note any error or status messages, then run the power-
up boot ROM diagnostics, known as Self Test. If the
Self Test diagnostics fail, replace the FRU that is indi-
cated. If the tests pass but you still suspect a problem,
run the ISL diagnostics and the SupportWave online
tests.
For a complete description of using ISL diagnostics
and SupportWave, see the Precision Architecture RISC
HP Apollo 9000 Series 700 Diagnostics manual.
In the following flowcharts, use Figure 15
(flowchart 1) and Figure 16 (flowchart 2) to trouble-
shoot based on whether or not the LEDs light. Use
Figure 17 (flowchart 3) and Figure 18 to troubleshoot
the HP-UX environment.
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