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Symptom
Multi-feeds (*2) occur
frequently.
Sheets of paper are not
fed (stops midway).
The file size of a
scanned black-and-
white image is the
same as that of a color
document.
Images on the back-
side of the pages,
which are printed-
through, are overlaid
on the scanned image
when scanning a
double-sided
document (print
through).
Scanned images are
not displayed on the
screen (when "Allow
automatic blank page
removal" is enabled).
Check The Item Out
Is the Pad ASSY dirty?
Is the Pad ASSY worn?
Is the document stack
thicker than 0.04 in. (1mm)?
Is the pick roller dirty?
Is the pick roller worn?
Are there any foreign mate-
rials on the document feed
path?
Does the loaded document
satisfy the conditions
described in
"3.2 Paper
Sizes of Documents to be
Scanned" (page
39)?
If not, they may not pass
smoothly through the ADF.
Is the black-and-white docu-
ment scanned in the "Color"
mode?
Is the "Setting for text only
document" checkbox (which
is in the "Read mode option"
window opened by clicking
the [Option] button on the
[Scanning] tab of the
"ScanSnap Manager - Scan
and Save Settings"
window) cleared?
When "Allow automatic
blank page removal" is
enabled, almost blank
documents with only a few
characters may be
accidentally recognized as
blank pages and removed
from the scanned image
data.
ScanSnap S300M Operator's Guide
7.2 Troubleshooting Checklist
Resolution
Clean the pad following the instructions in
Cleaning the Inside of the ScanSnap" (page
175).
Replace the Pad ASSY following the
instructions in
"9.2 Replacing the Pad ASSY"
(page
182).
Reduce the number of sheets to less than
0.04 in. (1mm) thick and load the document.
Clean the pick roller following the instructions
in
"8.2 Cleaning the Inside of the ScanSnap"
(page
175).
Replace the pick roller following the
instructions in
"9.3 Replacing the Pick Roller"
(page
186).
Remove any foreign materials from the docu-
ment feed path. Refer to
"7.1 Clearing Docu-
ment Jams" (page
164).
Try the following:
•
Slightly press down the first sheet of the
document with your finger at the beginning
of scanning.
•
Change the sheet feeding direction.
Select "B&W" from the [Color mode] pop-up
menu on the [Scanning] tab of the
"ScanSnap Manager - Scan and Save Set-
tings" window.
Mark the "Setting for text only document"
checkbox.
In the "ScanSnap Manager - Scan and Save
Settings" window, select the [Scanning] tab,
click the [Option] button, and then clear the
"Allow automatic blank page removal" check-
box.
"8.2
7
169
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Table of Contents
Troubleshooting
