Support; Faqs And Troubleshooting - Jabra PRO 930 User Manual

8. SUPPORT

8.1

FAQS AND TROUBLESHOOTING

Q How do I pair my headset with the Jabra PRO 930 base?
A Dock the headset with the base to initiate pairing. Pairing will occur automatically, unless the base is currently
linked with a primary headset (a headset already paired with the base).
Q Can I pair my headset directly with a third-party DECT phone, or base?
A No. The headset can only be paired with a Jabra PRO 930 base.
Q Why doesn't my computer detect the Jabra PRO 930?
A Try connecting the base to another USB port on the PC. It is recommended to have a direct connection
between the base and USB port (without a USB hub).
Q Why doesn't my headset work with my softphone?
A Check the following:
• Ensure the headset battery is charged. The base battery icon will be blinking green when charging,
or solid green when charged.
• Ensure the headset is in range of the base. The range is up to 60 m, depending on environment.
• Ensure the headset and base are paired. To initiate pairing, dock the headset.
Q Why do I hear a low noise in the headset when there is silence on the other end?
A The headset speaker volume might be too high. Decrease the speaker volume using the speaker volume
controls on the headset.
Speaker volume controls
Q Why am I getting a buzzing sound in my headset?
A Assuming the device has been set up correctly, the phone may not be fully immune to the radio signals
the headset uses. To overcome this problem, move the headset base at least 30 cm away from the phone.
Alternatively, reduce the wireless range of your unit.
Q Why can I not hear sound or listen to music from my PC in my headset?
A Check the following
• Ensure the Jabra PRO 930 is set as the current audio device in Windows Sound and Audio Devices control
panel, and in your softphone software.
• Ensure the audio link to your PC is active. Right-click the Jabra Device icon in the Windows taskbar,
and select Open Audio Link.
Q Is it possible to set up an automatic dial tone for my softphone when I undock my headset?
A Yes, the Jabra PRO 930 can be configured to automatically get a dial tone when the headset is undocked.
1. Launch Jabra Control Center, and select the ´Softphone´ tab.
2. Select/deselect the ´Open link when headset is undocked´ setting, and then click Apply.
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