Troubleshooting For Faxing; Cannot Send And Receive Fax; Quality Problems (Sending); Quality Problems (Receiving) - Epson WorkForce WF-3520DWF User Manual

User's Guide

Troubleshooting for Faxing

Cannot send and receive fax

❏ Make sure the phone cable is connected correctly and check that the phone line works. You can check the line
status by using the Check Fax Connection function.
"Connecting to a Phone Line" on page 79
&
❏ If the fax did not send, make sure that the recipient's fax machine is turned on and working.
❏ If this product is not connected to a phone and you want to receive faxes automatically, make sure you turn on auto
answer.
"Receiving Faxes" on page 91
&
❏ If you connected the product to a DSL phone line, you must install a DSL filter on the line otherwise you cannot
fax. Contact your DSL provider for the necessary filter.
❏ If you connected this product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off Dial
Tone Detection.
"Setup Mode" on page 101
&
❏ Transmission speed may be the cause of the problem. Lower the Fax Speed setting.
"Setup Mode" on page 101
&
❏ Make sure that ECM is turned on. Color faxes cannot be sent and received when ECM is off.
"Setup Mode" on page 101
&

Quality problems (sending)

❏ Clean the scanner glass and Automatic Document Feeder (ADF).
"Cleaning the exterior of the product" on page 124
&
❏ If the fax you sent was faint or not clear, change the Resolution (or Quality depending on your model) or
Contrast in the fax settings menu.
"Fax Mode" on page 98
&
❏ Make sure that ECM is turned on.
"Setup Mode" on page 101
&

Quality problems (receiving)

❏ Make sure that ECM is turned on.
"Setup Mode" on page 101
&
Troubleshooting for Faxing
166