Troubleshooting For Faxing; Cannot Send Fax; Cannot Receive Fax; Quality Problems (Sending) - Epson WorkForce Pro WP-M4525 User Manual

User's Guide

Troubleshooting for Faxing

Cannot send fax

❏ Make sure the phone cable is connected correctly and check that the phone line works. You can check the line
status by using the Check Fax Connection function.
"Connecting to a Phone Line" on page 92
&
❏ If you connected the product to a DSL phone line, you must install a DSL filter on the line otherwise you cannot
fax. Contact your DSL provider for the necessary filter.
❏ If you connected this product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off Dial
Tone Detection.
"Setup mode menu list" on page 110
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❏ Make sure that the recipient's fax machine is turned on and working.
❏ Turn off V.34.
"Setup mode menu list" on page 110
&
❏ Make sure that ECM is turned on.
"Setup mode menu list" on page 110
&

Cannot receive fax

❏ Make sure the phone cable is connected correctly and check that the phone line works. You can check the line
status by using the Check Fax Connection function.
"Connecting to a Phone Line" on page 92
&
❏ If you connected the product to a DSL phone line, you must install a DSL filter on the line otherwise you cannot
fax. Contact your DSL provider for the necessary filter.
❏ If this product is not connected to a phone and you want to receive faxes automatically, make sure you turn on auto
answer.
"Receiving faxes automatically" on page 104
&
❏ Turn off V.34.
"Setup mode menu list" on page 110
&
❏ Make sure that ECM is turned on.
"Setup mode menu list" on page 110
&

Quality problems (sending)

❏ Clean the document glass and Automatic Document Feeder (ADF).
"Cleaning the exterior of the printer" on page 139
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Troubleshooting for Faxing
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