Returning Items For Warranty Repair Or Credit; Before You Call - Dell Latitude D620 User Manual

Getting Help: Dell Latitude D620 User's Guide
If you need information about additional products available from Dell, or if you would like to place an
order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales
specialist, see the contact numbers for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently
on the outside of the box.
For the telephone number to call, see the contact numbers for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the
messages reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software
floppy disks, guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and
returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support
telephone system direct your call more efficiently.
Remember to fill out the
for assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting
steps possible only at the computer itself. Ensure that the computer documentation is available.
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Diagnostics Checklist
Diagnostics Checklist. If possible, turn on your computer before you call Dell
indicating the tests you have run and any error