Getting Help; Obtaining Assistance - Dell Latitude D620 User Manual

Getting Help: Dell Latitude D620 User's Guide
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Getting Help

Dell Latitude D620 User's Guide

Obtaining Assistance

Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Obtaining Assistance
CAUTION: If you need to remove the computer covers, first disconnect the computer
power and modem cables from all electrical outlets.
1. Complete the procedures in Troubleshooting.
2. Run the Dell Diagnostics.
3. Make a copy of the
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for
help with installation and troubleshooting procedures.
5. If the preceding steps have not resolved the problem, contact Dell (see
NOTE: Call support from a telephone near or at the computer so that a support representative can
assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the support service, see
file:///S|/Integration%20Specialist/Hardware%20Docu...tation/Kim%20&%20Jay/Dell%20Laptops/D620UG/help.htm (1 of 32) [12/4/2008 10:54:33 AM]
Diagnostics Checklist and fill it out.
"Support Service."
Contacting Dell).