Serverguide Problems - IBM LS20 - BladeCenter - 8850 Service Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 8850," on page 53 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The blade server does not turn
off.

ServerGuide problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 8850," on page 53 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The ServerGuide Setup and
Installation CD will not start.
The ServeRAID Manager
program cannot view all
installed drives, or the operating
system cannot be installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.
38
AMD Opteron LS20 Type 8850 for IBM BladeCenter: Problem Determination and Service Guide
Action
1. Verify whether you are using an ACPI or non-ACPI operating system. If you are
using a non-ACPI operating system:
a. Press Ctrl+Alt+Delete.
b. Turn off the system by holding the power-control button for 4 seconds.
c. If the blade server fails during POST and the power-control button does not
work, remove the blade server from the bay and reseat it.
2. If the problem remains or if you are using an ACPI-aware operating system,
suspect the system board.
Action
v Make sure that the CD or DVD drive is associated with the blade server that you
are configuring.
v Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD or DVD drive.
v If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
v Make sure that there are no duplicate SCSI IDs or IRQ assignments.
v Make sure that the hard disk drive is connected correctly.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of supported
operating-system versions.
Make sure that the server supports the operating system. If it does, either no
logical drive is defined (SCSI RAID systems), or the ServerGuide System Partition
is not present. Run the ServerGuide program and make sure that setup is
complete.