Error And Maintenance Messages - Brother HL-5470DW User Manual

Troubleshooting

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced.
If this happens, your machine identifies the error or required routine maintenance and shows the appropriate
message. The most common error and maintenance messages are shown below.
You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error message
Access Denied
Cartridge Error
Cover is Open
DIMM Error
Drum End Soon
Drum Error
Drum Stop
Cause
The function you want to use is
restricted by Secure Function Lock
2.0.
The toner cartridge is not installed
correctly.
The front cover is not closed
completely.
The fuser cover is not closed
completely or paper was jammed in
the back of the machine when you
turned on the power.
 The DIMM is not installed
correctly.
 The DIMM is broken.
 The DIMM does not meet the
required specifications.
The drum unit is near the end of its
life.
The corona wire on the drum unit
needs to be cleaned.
The toner cartridge is placed in the
machine without the drum unit.
It is time to replace the drum unit.
Action
Contact your administrator to check your Secure
Function Lock Settings.
Pull out the drum unit and toner cartridge assembly,
take out the toner cartridge, and put it back into the
drum unit again. Put the drum unit and toner cartridge
assembly back in the machine. If the problem
continues, call Brother Customer Service.
Close the front cover of the machine.
 Close the fuser cover of the machine.
 Make sure paper is not jammed inside the back of
the machine, and then close the fuser cover and
press Go. (See Paper is jammed at the back of the
machine uu page 139.)
 Turn off the machine and remove the DIMM. (See
Installing extra memory uu page 99.)
 Confirm the DIMM meets the required
specifications. (For details, see SO-DIMM types
uu page 98.)
 Re-install the DIMM correctly. Wait a few seconds,
and then turn it on again.
 If this error message appears again, replace the
DIMM with a new one. (See Installing extra
memory uu page 99.)
Order a new drum unit now so a replacement drum
unit will be available when the LCD shows
Replace Drum. (See Drum End Soon
uu page 110.)
Clean the corona wire. (See Cleaning the corona wire
uu page 118.)
Put the toner cartridge into the drum unit, and then
re-install the drum unit and toner cartridge assembly
in the machine
Replace the drum unit. (See Replacing the drum unit
uu page 111.)
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