Troubleshooting; Identifying The Problem; Error And Maintenance Messages - Brother MFC-J5920DW Basic User's Manual

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Troubleshooting

If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit http://support.brother.com.

Identifying the problem

First, check the following.
The machine's power cord is connected correctly and the machine's power switch is turned on.

 All of the protective parts have been removed.
 Paper is loaded correctly in the paper tray.
 The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
 Touchscreen Messages
(See Error and maintenance messages on page 47.)
If you did not solve the problem with the above checks: See If you are having difficulty with your
machine on page 67.

Error and maintenance messages

As with any sophisticated office product, errors may occur and supplies must be replaced. If this
happens, your machine identifies the error or required routine maintenance and displays the
appropriate message. The most common error and maintenance messages are shown in the
table.
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