Error And Maintenance Messages - Brother HL-B2180DW Online User's Manual

Home > Troubleshooting

Error and Maintenance Messages

As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
Follow the instructions in the Action column to solve the error and remove the message.
You can correct most errors and perform routine maintenance yourself. For more information, visit:
support.brother.com/faqs.
Error Message
2-sided Disabled
Cannot Detect
Cannot Print ##
Cartridge Error
Change T1 Paper?
Cooling Down
Cover is Open
> Error and Maintenance Messages
Cause
The back cover of the machine is
not closed completely.
The 2-sided tray is not installed
completely.
Your machine cannot detect the
toner cartridge.
Your machine cannot detect the
drum unit.
The machine has a mechanical
problem.
The toner cartridge is not installed
correctly.
The standard paper tray is not
installed or not installed correctly.
The temperature of the inside of
the machine is too hot. The
machine pauses its current print
job and goes into Cooling Down
mode.
The front cover is not completely
closed.
The fuser cover is not completely
closed.
Action
Close the back cover of the machine until it
locks in the closed position.
Install the 2-sided tray firmly in the machine.
Remove the toner cartridge and drum unit
assembly. Remove the toner cartridge from the
drum unit, and reinstall the toner cartridge
back in the drum unit.
Reinstall the toner cartridge and drum unit
assembly back in the machine.
See Related Information: Replace the Toner
Cartridge.
• Press and hold to turn the machine off,
wait a few minutes, and then turn it on
again.
• If the problem continues, contact Brother
customer service or your local Brother
dealer.
Remove the toner cartridge and drum unit
assembly. Take out the toner cartridge, and put
it back in the drum unit again. Reinstall the
toner cartridge and drum unit assembly in the
machine.
Reinstall the standard paper tray.
Wait until the machine has finished cooling
down. Make sure all vents on the machine are
clear of obstructions.
When the machine has cooled down, it will
resume printing.
Open and then firmly close the front cover of
the machine.
Close the fuser cover located inside the back
cover of the machine.
144