Troubleshooting; Login Issues; Unsupported Usb Device" Error Message; The Printer Home Screen Does Not Return To A Locked State When Not In Use - Lexmark Color Laser Installation And Administration Manual

Troubleshooting

Login Issues

"Unsupported USB Device" error message

A -
NON SUPPORTED
Only the OmniKey reader shipped with the printer is supported. Remove the unsupported reader and attach the
OmniKey reader.
The printer home screen does not return to a locked state when not
in use
If the printer home screen does not return to a locked state when not in use, check the following:
T
HE AUTHENTICATION TOKEN IS NOT INSTALLED OR RUNNING
1
From the Embedded Web Server, click Settings > Embedded Solutions.
2
Verify that the authentication token appears in the list of Installed Solutions, and that it is in a Running state.
•
If the authentication token is installed but not running, select the check box next to the application name,
and then click Start.
•
If the authentication token does not appear in the list of installed solutions, contact the Lexmark Solutions
Help Desk for assistance.
PKI A
UTHENTICATION IS NOT INSTALLED OR RUNNING
1
From the Embedded Web Server, click Settings > Embedded Solutions.
2
Verify that the PKI Authentication solution appears in the list of Installed Solutions, and that it is in a Running
state.
• If PKI Authentication is installed but not running, select the check box next to the application name, and
then click Start.
•
If PKI Authentication does not appear in the list of installed solutions, contact the Lexmark Solutions Help
Desk for assistance.

Login screen does not appear when a SmartCard is inserted

T S C
HE MART ARD IS NOT RECOGNIZED BY THE READER
Contact the Lexmark Solutions Help Desk for assistance.
S C
MART ARD READER IS ATTACHED
.
.
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