Lexmark X65 Series Troubleshooting Manual
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Also See for X65 Series:
- Installation and configuration manual (38 pages) ,
- Product study manual (70 pages)
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Lexmark™ X65x
Troubleshooting
Guide
Troubleshooting
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive,
make sure:
•
The power cord is plugged into the printer and a properly
grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
•
Other electronic equipment plugged into the outlet is
working.
•
The printer is turned on. Check the printer power switch.
•
The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
•
All options are properly installed.
•
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer
off, wait for about 10 seconds, and then turn the printer back on.
This often fixes the problem.
Printer control panel display is
blank or displays only
diamonds
The printer self test failed. Turn the printer off, wait about 10
seconds, and then turn the printer on.
If Ready does not appear, then turn the printer off and contact
Customer Support.
Solving printing problems
Multiple-language PDFs do not print
The documents contain unavailable fonts.
1
Open the document you want to print in Adobe Acrobat.
2
Click the printer icon.
The Print dialog appears.
3
Select Print as image.
4
Click OK.
Error message about reading USB
drive appears
Make sure the USB drive is supported. For information regarding
tested and approved USB flash memory devices, visit the Lexmark
Web site at www.lexmark.com.
Jobs do not print
These are possible solutions. Try one or more of the following:
M
AKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display
before sending a job to print.
C
HECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
C
HECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
M
AKE SURE THE CORRECT PRINTER SOFTWARE IS
INSTALLED
•
Verify that you are using the correct printer software.
•
If you are using a USB port, make sure you are running a
supported operating system and using compatible printer
software.
1
M
AKE SURE THE INTERNAL PRINT SERVER IS INSTALLED
PROPERLY AND WORKING
•
Make sure the internal print server is properly installed and
that the printer is connected to the network.
•
Print a network setup page and check that the status shows
Connected. If the status is Not Connected, check the
network cables, and then try printing the network setup
page again. Contact your system support person to make
sure the network is functioning correctly.
Copies of the printer software are also available on the Lexmark
Web site at www.lexmark.com.
M
AKE SURE YOU ARE USING A RECOMMENDED
USB,
,
E
SERIAL
OR
THERNET CABLE
For more information, visit the Lexmark Web site at
www.lexmark.com.
M
AKE SURE PRINTER CABLES ARE SECURELY
CONNECTED
Check the cable connections to the printer and print server to
make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Confidential and other held jobs do
not print
These are possible solutions. Try one or more of the following:
P
,
,
ARTIAL JOB
NO JOB
OR BLANK PAGES PRINT
The print job may contain a formatting error or invalid data.
•
Delete the print job, and then print it again.
•
For PDF documents, recreate the PDF and then print it
again.
M
AKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Free up additional printer memory by scrolling through the list
of held jobs and deleting some of them.
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Table of Contents
Related Manuals for Lexmark X65 Series
Summary of Contents for Lexmark X65 Series
- Page 1 The Print dialog appears. sure the network is functioning correctly. Troubleshooting Select Print as image. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. Click OK. AKE SURE YOU ARE USING A RECOMMENDED Solving basic printer problems...
-
Page 2: Solving Copy Problems
Job takes longer than expected to Incorrect characters print AKE SURE THE PRINTER HAS ENOUGH MEMORY print Add printer memory or an optional hard disk. AKE SURE THE PRINTER IS NOT IN RACE MODE These are possible solutions. Try one or more of the following: Unexpected page breaks occur If Ready Hex appears on the display, then you must exit Hex Trace mode before you can print your job. -
Page 3: Poor Copy Quality
Poor copy quality Solving scanner problems NWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. These are some examples of poor copy quality: Checking an unresponsive scanner • Adjust the darkness to a lighter setting. • Blank pages •... -
Page 4: Poor Scanned Image Quality
Poor scanned image quality Cannot scan from a computer HECK THE PRINTER CONNECTIONS These are possible solutions. Try one or more of the following: These are possible solutions. Try one or more of the following: Make sure the cable connections for the following hardware are secure, if applicable: •... -
Page 5: Can Receive But Not Send Faxes
company's Distinctive Ring service, then keep the Ring Delay Received fax has poor print quality EMPORARILY DISCONNECT OTHER EQUIPMENT setting at 4. To ensure the printer is working correctly, connect it directly to These are possible solutions. Try one or more of the following: Type the printer IP address into the address field of your the telephone line. -
Page 6: Solving Option Problems
Turn the printer off, wait about 10 seconds, and then turn the Properties. or go to www.lexmark.com/publications to view the paper printer on. • For Macintosh users, specify the settings from the Print tray instruction sheet. -
Page 7: Solving Paper Feed Problems
AKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Touch If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the Make sure the stack of paper you load does not exceed the... -
Page 8: Gray Background
Gray background ACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE HECK THE PAPER SIZE SETTING Remove the print cartridge and make sure the packing material Make sure the paper size setting matches the paper loaded in is properly removed. Reinstall the print cartridge. the tray: From the printer control panel, check the Paper Size setting HE TONER MAY BE LOW... -
Page 9: Print Irregularities
Print irregularities Repeating defects HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel, check the Paper Size setting from the Paper menu. Before sending the job to print, specify the correct size setting: •... -
Page 10: Solid Black Or White Streaks
Solid black or white streaks Print is too light • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. HE TONER IS LOW When 88 Cartridge Low appears, order a new print cartridge. -
Page 11: Streaked Vertical Lines
Toner fog or background shading HECK THE PAPER HE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON appears on the page TONER Avoid textured paper with rough finishes. Replace the used print cartridge with a new one. If the problem These are possible solutions. -
Page 12: Embedded Web Server Does Not Open
Use only transparencies recommended by the printer manufacturer. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com. HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in...