Contacting Compaq Support - Compaq 1200US - Presario - Celeron 800 MHz Maintenance And Service Manual

Models: 1246, 1247, 1277, 1278, and 1279
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Contacting Compaq Support

Obtain the following information before contacting Compaq Reseller Support:
Product name
Product serial number
Purchase date
Conditions under which the problem occurred
Any error messages that have occurred
Hardware configuration
Type of printer connected
Hardware/software being used
Printed result of Computer Checkup (TEST)
Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible
Shipping Preparation
To ship the computer, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to
electrical or magnetic fields while stored in transit.
2. Turn off the computer and external devices.
3. Disconnect the external devices from their power sources, then from the computer.
Ensure that there is no diskette in the diskette drive and that there are no PC
IMPORTANT: Cards in the
PC slots.
4. Close the display and all exterior doors of the computer.
5. Pack the computer with sufficient packing material to protect it. Use the original packing box
or similar packaging.
Maintenance & Service Guide
Presario Series
| Notice | Preface
| Removal & Replacement Procedures
Pin Assignments
| Product Description
| Battery Pack Operations
| Troubleshooting
| Specifications