Contacting Compaq Support; Shipping Preparation - Compaq 12XL125 - Presario - K6-2 533 MHz Maintenance & Service Manual

Contacting Compaq Support

Obtain the following information before contacting Compaq Reseller Support:
Product name
•
Product serial number
•
Purchase date
•
Conditions in which the problem occurred
•
Any error messages that have occurred
•
Hardware configuration
•
Type of printer connected
•
Hardware/software installed
•
Printed results of Computer Checkup (TEST)
•
Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible.
•

Shipping Preparation

To ship the Notebook, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskettes are not
exposed to electrical or magnetic fields while stored or in transit.
2. Turn off the Notebook and external devices.
3. Disconnect the external devices from their power sources, then from the Notebook.
Important: Ensure that there is no diskette in the diskette drive and that there are no
PC cards in the PC slots.
4. Close the display and all exterior doors of the Notebook.
5. Pack the Notebook in sufficient packing material to protect it. Use the original packing
box or similar packaging.
36 T
ROUBLESHOOTING
Presario 1200XL Series
Model XL300, XL300A, and XL300B
P
RESARIO
N M S
OTEBOOK AINTENANCE AND
G 1200XL S
ERVICE UIDE ERIES