Symantec ALTIRIS REAL-TIME SYSTEM MANAGER 7.0 SP2 - V1.0 Manual page 63

Possible reasons of real-time connection errors (continued)
Table A-1
Technology Possible reasons
Intel AMT The connection credentials are incorrect.
The Intel AMT device is not configured.
For more information on configuring computers with Intel AMT, see the
Out of Band Management Component Implementation Guide.
The Intel AMT device is in secure mode, but the connection profile is not
configured to use the correct certificates, and vice versa.
For more information on configuring connection profiles, see the Symantec
Management Platform Help.
Intel AMT is turned off in the BIOS.
The computer is not connected to the network.
The computer is not Intel AMT capable.
DASH The connection credentials are incorrect.
DASH is turned on in the BIOS but not configured.
For more information on configuring computers with DASH, see the Out of
Band Management Component Implementation Guide.
DASH is turned off in the BIOS.
The computer is not connected to the network.
The target computer is not DASH capable.
IPMI The connection credentials are incorrect.
The IPMI device is not configured.
The IPMI device is in secure mode, but the connection profile is not
configured to use the correct certificates.
IPMI is turned off in the BIOS.
The computer is not connected to the network.
The target computer is not IPMI capable.
SNMP The SNMP community string is incorrect.
SNMP is not installed on the target computer.
The SNMP service is not running on the target computer.
The Notification Server computer is not in the list of hosts to accept the
SNMP packets from. Check SNMP service properties.
Troubleshooting connection through the Real-Time view
Troubleshooting 63