Symantec ALTIRIS REAL-TIME SYSTEM MANAGER 7.0 SP2 - V1.0 Manual page 62

62 Troubleshooting
Troubleshooting connection through the Real-Time view
Possible reasons of real-time connection errors
Table A-1
Technology Possible reasons
WMI The connection credentials are incorrect.
The computer is turned off .
The operating system is not loaded.
The computer is not connected to the network.
The firewall does not allow incoming WMI connections.
See "Configuring the firewall to allow WMI connection"
Simple file sharing is enabled.
See "Disabling simple file sharing on Windows XP SP2"
User Access Controlis turned on.
See "Configuring User Access Control on Windows Vista and Windows 7"
on page 67.
You are connecting to Microsoft Windows XP Home Edition, where WMI
remote connection is not available.
You are connecting with a user that has an empty password.
ASF The connection credentials are incorrect.
ASF is turned on in the BIOS but not configured.
For more information on configuring computers with ASF, see the Out of
Band Management Component Implementation Guide.
ASF is turned off in the BIOS.
The computer is not connected to the network.
The target computer is not ASF capable.
on page 64.
on page 67.