DirecTV HD RECEIVER User Manual page 77

Solution:
- Verify "MUTE" button is not activated.
- Raise or lower the volume. Did volume meter display on TV?
- Test sound on TV by changing the input to another source, such as a DVD player, game box, or antenna.
- If connected to stereo, make sure stereo is on and set to the correct mode.
- Verify audio cables are secure and connected correctly.
- Verify that your surround sound system is working, if applicable.
- If the issue continues, reset your DIRECTV
DIRECTV Receiver. You can also press MENU, select "Parental, Fav's & Setup," then select "System Setup." Select the "Reset" item
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from the left menu and follow the on-screen instructions.
Problem: Caller ID not working
Caller ID information isn't showing on your TV screen when phone calls come in.
Possible Causes:
- You don't subscribe to Caller ID service through your local phone company.
- The Caller ID feature in your DIRECTV
- You are using a wireless phone jack, which usually will not transmit Caller ID information.
Solution:
- Contact your local phone company to subscribe to Caller ID service.
- Select "Caller ID" from the main menu to turn on your Caller ID notifications.
- Verify that your wireless phone jack transmits Caller ID information. If not, connect a standard phone cable to your receiver or
replace your wireless phone jack.
Receiver. Press the RESET button behind the access panel door on the front of the
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Receiver is turned off. See "Caller ID" in Chapter 2.
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DIRECTV Receiver or TV Problems
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Troubleshooting
Chapter 4 -
77