Contacting Customer Service - Cisco 7600-SIP-400 - SPA Interface Processor 400 Installation Manual

Contacting Customer Service

If you still experience trouble with the startup, see the
page
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter,
contact a customer service representative for assistance and further instructions. Before you call, have
the following information ready to help your service provider assist you as quickly as possible:
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Cisco 7600 Series Router Installation Guide
4-8
4-8.
Date you received the router
Chassis serial number (located on a label on the right of the rear panel of the chassis)
Type of software and release number
Maintenance agreement or warranty information
Brief description of the problem
Brief explanation of the steps you have already taken to isolate and resolve the problem
Chapter 4
"Contacting Customer Service" section on
Troubleshooting
OL-4503-26