Quick Troubleshooting Guide - JETWAY 993BSR4A User Manual

Quick Troubleshooting Guide

If the result of your diagnostic is "call service", please have the following information ready before
you contact for any technical support.
1. The CPU (Central Processing Unit) you are using along with its require setting.
2. BIOS version (The message on third line when you turn on your computer).
3. General information about the hardware configuration (e.g. Modem, Video card, and any other
Add-on device's brand and model number, and system RAM type and chip brand).
4. Complete description of the problem if possible (What actually happened to make you think
the mainboard is the problem, any received error messages, at what point in the boot-up
process, and any other information you think might help).
Troubleshooting Table
Problem Description
No Screen Display after
assembly or the system
prematurely stops booting.
Can not install Windows95/98 At this point, if you have any problem with OS installation. Please
Can not install correspond
driver for relate device
The system hangs up when
running the program or OS
Chapter 5
Diagnostic Procedure
1. Turn off your computer.
2. Make sure you have properly connected all power cord and
VGA card connector.
3. Make sure both FDD & HDD's cables are in correct direction at
both ends.
4. If you have UPS, make sure it has been turn on.
5. Make sure your monitor switch is turn on, and its brightness &
contrast are in the correct position.
6. All add-on device (include CPU, Memory module) are properly
attached into its slot.
7. Make sure the CPU's Bus Frequency is set to its correspond
requirement.
8. If the problem still exist after you turn on system power, please
"call service".
refer to OS installation guide for correspondence information.
1. If your add-on device has PnP function, please make sure it
has been correctly detected at system's post period.
2. Make sure there is nothing conflicts (use same IRQ).
3. Remove any unnecessary driver that has previously installed in
"Device Manager" under your OS.
4. Re-install your device driver.
1. If you just update the BIOS, please try clear the CMOS (refer to
CMOS RAM Clear at page7).
2. Check your fan(s) system, and make sure all of them worked
correctly (e.g. does not contain any noise).
Chapter 6
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