IBM INTELLISTATION E PRO 6204 User Manual page 111

Table 12. Troubleshooting charts.
Symptom
Wrong characters appear on the
screen.
Option
An IBM option that was just
installed does not work.
An IBM option that used to work
does not work now.
Parallel port
A parallel device does not work.
Power
The computer does not turn on.
If the wrong language is displayed, update the BIOS code with the correct
language.
If the problem persists, call for service.
Verify that:
1. The option is designed for the computer. Refer to
http://www.ibm.com/pc/support for option compatibility information.
2. The option is installed correctly.
3. You have not loosened any other installed options or cables.
4. You updated the configuration information in the IBM Setup Utility program.
Whenever an option is changed, you might have to update the configuration.
If the problem persists, call for service.
Verify that all of the option hardware and cable connections are secure.
If the option comes with its own test instructions, use those instructions to test the
option.
If the failing option is a SCSI option, verify that:
1. The cables for all external SCSI options are connected correctly.
2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3. All external SCSI options are turned on. You must turn on external SCSI
options before turning on the computer.
If the problem persists, call for service.
Verify that:
1. The device is compatible with the computer.
2. The parallel port is enabled.
If the problem persists, call for service.
Verify that:
1. The power cables are properly connected to the computer.
2. The electrical outlet functions properly.
3. The type of memory installed is correct.
4. If you just installed an option, remove it, and restart the computer. If the
computer now turns on, you might have installed more options than the power
supply supports.
5. The voltage-selection switch is set correctly.
If the problem persists, call for service.
Suggested action
Chapter 6. Solving problems
95