Kodak I810 - Scanner Firmware - PC Installation Planning Manual page 16

A-61176 November 2001
4. Response Time
Kodak's objective is to provide on-site service, during Kodak's
normal working hours, within the following time frames:
In the USA
Distance from Kodak
Service City
Zone 1 (0 to 25 Miles)
Zone 2 (26 to 50 Miles)
Zone 3 (Over 50 Miles)
In Canada
Road Distance from Kodak
Service City
Zone 1 (0 to 80 Km))
Zone 2 (81 to 160 Km)
Zone 3 (161 to 325 Km)
Beyond 325 Km
5. Services Not Covered
Services not described above, if available, may be at additional
cost. These include but are not limited to:
A. Operating System (e.g., database maintenance and
recovery, product integration, application support).
B. System Administration (e.g., system restarts, error
monitoring and reporting, basic system matters including
restoring the database).
C. Network System Administration (e.g., installation of new
software packages, maintain user and group accounts, solve
network problems, perform system maintenance functions,
monitor network, install application software, maintain
configuration).
D. Consultation services.
E. Software Version releases.
F. Configuration services.
G. Customer training.
H. Customer requested on-site support when the cause of a
problem is not the responsibility of Kodak.
Within Contract Hours
4 Hours
6 Hours
Next Business Day
Within Contract Hours
4 Hours
6 Hours
12 Hours
Not Applicable
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