Kodak I810 - Scanner Firmware - PC Installation Planning Manual page 12

Claims process
A-61176 November 2001
Signing the Bill of Lading — inspect all cartons before signing the Bill
of Lading. The exceptions should be reviewed with the driver, the driver
should sign the customer copy.
The Field Engineer who installs the scanner is responsible for the
following:
Uncrating the equipment
Checking for hidden damages
Hidden damage — if the installer discovers damage to the equipment,
a claim can still be made (See Claims Process below).
If the installer finds any parts missing, they should notify the appropriate
broker to obtain the parts from Distribution.
The following steps should be taken before making a claim.
Outside the United States
Contact your local Kodak dealer or Kodak representative.
Within the United States
Save all packing materials from the carton in question.
Do not move damaged equipment any farther than necessary
(equipment should be moved no farther than an immediately
adjacent area).
Do not attempt any repairs until authorized by Kodak's Equipment
Customer Relations in Rochester, New York.
Obtain and keep a copy of the Bill of Lading.
If possible, take photographs of damages.
Either you or the installer should notify Kodak's Equipment Customer
Relations (1-800-421-6633) in Rochester to handle the claim. Provide
the following information when you call:
Date and time of delivery.
Estimated value of the damage.
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