Kodak I810 - Scanner Firmware - PC Installation Planning Manual page 13

Equipment delivery/
removal survey
Training
10
Equipment Customer Relations will notify the carrier. The carrier's claim
representative will be dispatched to the customer site for inspection of
the damaged merchandise.
NOTE: It is important to report damage immediately. A damage claim
must be submitted to the carrier within 15 days of equipment
delivery. The carrier is not legally responsible for any claims for
equipment loss or damage after 15 days of equipment delivery.
If either you or the installer discovers portions of the shipment damaged
or missing after the carrier has left and the Bill of Lading was signed, a
claim can still be made.
Either you or the installer should notify Kodak's Equipment Customer
Relations (1-800-421-6633) in Rochester to handle the claim. Provide
the same information as already noted.
In this case, claims may be made for:
Fewer pieces delivered than stated on the invoice.
Concealed damages not evident from carton inspection.
Missing items in a carton due to pilferage.
There is no minimum value for making a claim.
An Equipment Delivery/Removal Survey is not required by Kodak
Distribution for the i800 Series Scanners. If your site has unique or
difficult installation considerations, your Kodak representative must
complete the Equipment Delivery/Removal Survey.
The integrator or his/her representative will conduct training for the key
operator. A Sales and Customer Training CD, A-5611, is included with
the Kodak i800 Series Scanner. This CD includes the Kodak i800
Series Scanner User Interface Software, PDF files of supporting user
documentation and a training program.
Additional training CDs are available by calling: 1-888-247-1234.
A-61176 November 2001