McAfee DR SOLOMON S ANTI-VIRUS 8.5 User Manual page 10

Table of Contents
Appendix A. Default Vulnerable and Compressed File Extensions . . 313
Adding file name extensions for scanning . . . . . . . . . . . . . . . . . . . . . . . . . . .313
Current list of vulnerable file name extensions . . . . . . . . . . . . . . . . . . . . . . .314
Current list of compressed files scanned . . . . . . . . . . . . . . . . . . . . . . . . . . .318
Appendix B. Network Associates
Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Adding value to your Dr Solomon's product . . . . . . . . . . . . . . . . . . . . . . . . .321
PrimeSupport options for corporate customers . . . . . . . . . . . . . . . . . .321
Ordering a corporate PrimeSupport plan . . . . . . . . . . . . . . . . . . . . . . .324
PrimeSupport options for home users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .326
How to reach international home user support . . . . . . . . . . . . . . . . . . .328
Ordering a PrimeSupport plan for home users . . . . . . . . . . . . . . . . . . .328
Network Associates consulting and training . . . . . . . . . . . . . . . . . . . . . . . . .329
Professional Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .329
Total Education Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .330
Appendix C. Using the SecureCast Service to Get New Data Files . . 331
Introducing the SecureCast service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .331
Why should I update my data files? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .332
Which data files does the SecureCast service deliver? . . . . . . . . . . . .332
Installing the BackWeb client and SecureCast service . . . . . . . . . . . . . . . . .333
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .333
Troubleshooting the Enterprise SecureCast service . . . . . . . . . . . . . .343
Unsubscribing from the SecureCast service . . . . . . . . . . . . . . . . . . . . .343
Support resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .343
SecureCast service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .343
BackWeb client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .344
Appendix D. Understanding iDAT Technology . . . . . . . . . . . . . . . . . . . 345
Understanding incremental .DAT files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .345
How does iDAT updating work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .346
What does Dr Solomon's Software post each week? . . . . . . . . . . . . . .347
Best practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .348
Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .349
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