McAfee DR SOLOMON S ANTI-VIRUS 8.5 Administrator's Manual page 205

If you need additional support, Network Associates offers a variety of
other support plans that you can purchase either with your Network
Associates product or after your complimentary 30-day support period
expires. These include:
NOTE: The support plans described here are available only in
North America—contact your regional sales representative to learn
about local support options.
• Small Office/Home Office Annual Plan. This plan gives you unlimited
toll-free access to technical support during regular business hours,
Monday through Friday from 9:00 a.m. to 5:00 p.m. Central time.
• Pay-Per-Incident Plan. This plan gives you support on a per-incident
basis during business hours, Monday through Friday from 7:00 a.m. to
6:00 p.m. Pacific time. You call a toll-free number, use a credit card to take
care of the transaction, and get transferred to the technical support team
within minutes. Your cost will be $35 per incident.
All Dr Solomon's products
• Pay-Per-Minute Plan. This plan gives you support only when you need it.
You get 900-number access to technical support staff members on a
priority basis to minimize your hold time. Your first two minutes are free.
All products except PGP encryption
software
• Online Upgrades Plan. This plan gives you the convenience of automatic
access to product upgrades via Network Associates online or electronic
services.
• Quarterly Disk/CD Plan. This plan gives you automatic quarterly delivery
of upgrade disks or CDs if you cannot obtain product upgrades online.
This service is available for Dr Solomon's Dr Solomon's Anti-Virus and
NetShield software only.
Network Associates Support Services
(800) 950-1165
(900) 225-5624
Administrator's Guide 205