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Preface
How to contact Network Associates
Customer service
On December 1, 1997, McAfee Associates merged with Network General
Corporation, Pretty Good Privacy, Inc., and Helix Software, Inc. to form
Network Associates, Inc. The combined Company subsequently acquired Dr
Solomon's Software, Trusted Information Systems, Magic Solutions, and
CyberMedia, Inc.
A January 2000 company reorganization formed four independent business
units, each concerned with a particular product line. These are:
• Magic Solutions. This division supplies the Total Service desk product line
and related products
• McAfee and Dr Solomon's Software. These divisions provide the Active
Virus Defense product suite and related anti-virus software solutions to
corporate and retail customers.
• PGP Security. This division provides award-winning encryption and
security solutions, including the PGP data security and encryption product
line, the Gauntlet firewall product line, the WebShield E-ppliance
hardware line, and the CyberCop Scanner and Monitor product series.
• Sniffer Technologies. This division supplies the industry-leading Sniffer
network monitoring, reporting, and analysis utility and related software.
Network Associates continues to market and support the product lines from
each of the new independent business units. You may direct all questions,
comments, or requests concerning the software you purchased, your
registration status, or similar issues to the Network Associates Customer
Service department at the following address:
Network Associates Customer Service
4099 McEwan, Suite 500
Dallas, Texas 75244
U.S.A.
The department's hours of operation are 8:00 a.m. and 8:00 p.m. Central Time,
Monday through Friday
Other contact information for corporate-licensed customers:
Phone:
Fax:
E-Mail:
Web:
xviii
Dr Solomon's Anti-Virus
(972) 308-9960
(972) 619-7485 (24-hour, Group III fax)
services_corporate_division@nai.com
http://www.nai.com
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