Can Send But Not Receive Faxes; Can Receive But Not Send Faxes - Lexmark 20R1000 - X 6650 Color Inkjet Fax Manual

Can send but not receive faxes

These are possible causes and solutions. Try one or more of the following:
L
OAD PAPER
Load paper to print any faxes that have been stored in the printer.
M A A
AKE SURE THAT UTO NSWER IS ON
If the Auto Answer light is on:
•
The printer will answer after the preset number of telephone rings.
•
If you are using a distinctive ring, see the instructions for setting a distinctive ring for the printer.
1 From the printer control panel, press
2 Press the arrow buttons until Fax Setup appears, and then press
3
Press the arrow buttons until Ringing and Answering appears, and then press
4
Press again.
Check to see if Auto Answer is set to On.
5
If Auto Answer is not selected, press the arrow buttons until On appears, and then press
the setting.
C
HECK INK
Check the ink levels, and install a new cartridge if necessary.
C F F
HECK WHETHER AX ORWARDING IS SELECTED
1 From the printer control panel, press
2
Press the arrow buttons until Fax Setup appears, and then press
3 Press the arrow buttons until Ringing and Answering appears, and then press
4
Press the arrow buttons until Fax Forward appears, and then press
Check to see if Fax Forward is set to Forward or Print & Forward.
5 If fax forward is set to on, press the arrow buttons until Off appears, and then press
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Can receive but not send faxes

These are possible solutions. Try one or more of the following:
C
HECK MODE SELECTION
To make sure that the printer is set for faxing, check to see if the
If the light is not on, press
C
HECK DOCUMENT PLACEMENT
Load the original document faceup into the Automatic Document Feeder (ADF) or facedown on the
scanner glass.
C D
HECK THE IAL
1 From the printer control panel, press
.
2
Press the arrow buttons until Fax Setup appears, and then press
3 Press the arrow buttons until Dialing and Sending appears, and then press
to save 4
Press the arrow buttons until Dial Prefix appears, and then press
5
To change the setting, press the arrow buttons until the prefix that you want appears, and then
press .
6
If you have not yet created a setting for the dialing prefix:
a Press the arrow buttons until Create appears, and then press
b
Using the keypad, enter the prefix to be dialed before each telephone number, and then
press to save the setting.
C S D
HECK PEED
•
Check to make sure Speed Dial has been programmed for the number that you want to dial. For
.
more information, see the instructions for setting up Speed Dial.
•
As an alternative, dial the telephone number manually.
M
AKE SURE THE PRINTER DETECTS DIAL TONE
.
•
See the instructions for sending a fax while listening to a call (on hook dial).
•
Check the Dial Method setting:
1 Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing, this means
it did not recognize the dial tone.
2 From the printer control panel, press
3
Press the arrow buttons until Fax Setup appears, and then press
Troubleshooting
30
on the printer control panel.
P
REFIX SETTING
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IAL NUMBER
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light is on.
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