Fax Troubleshooting - Dell All-in-One Wireless Printer V715w User Manual

Scan was not successful
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C USB
HECK THE CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
R
ESTART THE COMPUTER
Scanning takes too long or freezes the computer
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
LOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED
U
SE A LOWER SCANNING RESOLUTION
Cannot scan to a computer over a network
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME
NETWORK
M
AKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER

Fax troubleshooting

•
"Fax troubleshooting checklist" on page 121
•
"Cannot send faxes" on page 121
•
"Cannot receive faxes" on page 123
•
"Cannot run the fax software" on page 124
•
"Fax error messages on the printer control panel" on page 125
For detailed descriptions of common terms and tasks, see the following:
•
"Setting up the printer to fax" on page 58
•
"Faxing FAQ" on page 74
USB symbol.
Troubleshooting
120