Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1
Turn the printer on, and then open the printer.
2
Make sure the cartridges are inserted correctly.
The cartridges should click firmly into the matching color slot of the printhead.
3
Close the printer.
S
ELECT YOUR PRINTER FROM THE
M
AKE SURE THE PRINT JOB IS NOT PAUSED
M
AKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
R
ECONNECT THE PRINTER POWER SUPPLY
1
Turn off the printer, and then unplug the power cord from the wall outlet.
2
Gently remove the power supply from the printer, and then reinsert it.
3
Plug the power cord into the wall outlet, and then turn on the printer.
R
EMOVE AND RECONNECT THE
C
USB
HECK THE
CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
R
EMOVE AND REINSTALL THE PRINTER SOFTWARE
P
RINT DIALOG BEFORE SENDING THE PRINT JOB
USB
CABLE CONNECTED TO YOUR PRINTER
USB symbol.
Troubleshooting
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