Solving General Printing Problems - Ricoh Aficio BP20 User Manual

Solving General Printing Problems

For problems with the operation of your printer, refer to the
following table for suggested solutions.
Problem
The printer does The printer is not
not print. receiving power.
The printer is not
selected as the default
printer.
Check the printer for the
following:
The printer may be in
manual feed mode and
out of paper.
The connection cable
between the computer
and the printer is not
connected properly.
The connection cable
between the computer
and the printer is
defective.
The port setting is
incorrect.
The printer may be
configured incorrectly.
The printer driver may
be incorrectly installed.
The printer is
malfunctioning.
Printer selects The paper source
print materials selection in the printer
from the wrong properties may be
paper source. incorrect.
Possible Cause Solution
Check the power cord connections. Check
the power switch and the power source.
Select Aficio BP20 Series PCL6 as your
default printer.
• The printer cover is not closed.
• Paper is jammed.
• No paper is loaded.
• The toner cartridge is not installed.
If a printer system error occurs, contact
your service representative.
Add paper to the Multi-Purpose Tray, and
press the Cancel button on the printer's
control panel.
Disconnect the printer cable and reconnect
it.
If possible test the cable by attaching it to
another computer that is working properly
and attempt to print a job. You can also try
using a different printer cable and attempt
to print a job.
Check the Windows printer setting to make
sure that the print job is sent to the correct
port, for example, LPT1. If the computer
has more than one port, make sure that
the printer is attached to the correct one.
Check the printer properties to ensure that
all of the print settings are correct.
Reinstall the printer driver; see page 2.30.
Try printing a demo page.
Check the display message on the control
panel to determine if the printer is
indicating a system error.
For many software applications, the paper
source selection is found under the
tab within the printer properties. Select
the correct paper source. See page 4.6.
S
OLVING PROBLEMS
6
Paper
6.3