General Printing Problems - Ricoh DDP 70e User Manual

General Printing Problems

If this happens
Paper handling problems
(jams)
Printer does not respond to a
Print command
Message requests a paper size
that you do not have
Status Page does not print
Print settings for your job
output do not match the
settings you gave
Stops printing
Paper does not pick
IP address is changed
automatically
PostScript error page is
printed
Drum Wrap
Stacked Paper Sticks
Staple function is not
working
Job offset is not working
Incorrect font is printed.
5-4 Troubleshooting
• Check pick rollers and clean area of problem paper source.
• Straighten paper stack of problem paper source.
• Confirm paper size in printer driver, paper tray, and OCP.
• Try printing a Status Page from the Reports menu.
If you are able to print the Status Page but still cannot print a file from your
computer, contact your system administrator or your authorized service/support
center.
• Verify that you printed to the correct queue.
• If you are still unable to print, contact your system administrator.
1. Cancel the job.
2. Change the page size in the Print option of your application.
3. Resubmit the job.
• If the OCP shows a diagnostic or error message, take the appropriate corrective
action.
• If the OCP is completely blank, shut down and restart the printer. When the
printer reaches Ready status, try printing a Status Page from the Reports menu.
If the Status Page still fails to print, contact your authorized service/support
center.
• Verify that you did not override the setting for job in another place.
• Verify that you did not make any OCP selections during the print job.
• Try printing any Test Print from the OCP.
• Verify that you did not use DHCP mode for IP Address.
Change to STATIC mode from the Web Interface.
• Verify that the Postscript data format.
• Paper fibers should run parallel to the paper feed direction.
Appendix C.
• Paper curl should be less than 10mm.
• Too much paper on the Finisher.
- Remove the stacked paper from the Finisher.
• Print density is too high.
• Perform a stapling test using the Test Print.
• Perform a job offset test using the Test Print.
• Print a font list report to confirm the font is available.
• Confirm the printer driver setting.
• Refer to the README file in the printer driver CD-ROM.
Try this
See Appendix C.
See