Chapter 9 - Troubleshooting; What If I Can't See The Web Page For My Faxfinder; What If I Don't Get An Email When I Set The Mail Server Address - Multitech FaxFinder FF-120 Administrator User Manual

Chapter 9 – Troubleshooting

1. What if I can't see the web page for my FaxFinder ?

REMEDY: Verify that the Admin PC is actually on the same subnet as the FaxFinder and that it can be
"pinged."
Launch a Command Prompt.
(In WinNT, go to Start | Programs | Command Prompt.
In WinXP, go to Start | All Programs | Accessories | Command Prompt.
In Win2000, go to Start | Programs | Accessories | Command Prompt.)
Type ipconfig to verify that the Admin PC's IP address is in the same network as the
FaxFinder's IP address.
Then type ping 192.168.2.1 (or server's current IP address) and press Return.
If the FaxFinder unit does reply to the ping and you are still unable to view the FaxFinder web
page, then call Multi-Tech Tech Support for more assistance (1-800-972-2439).

2. What if I don't get an email when I set the mail server address ?

This pertains to the procedure "Setting Up the Mail Server."
The email may have failed due to one of three causes:
(A) the name server is unresolvable,
(B) the mail server cannot be contacted; or
(C) the client PC running the mail software cannot connect to the mail server; or
(D) the administrator's email address may be missing or incorrect;
(E) the email server does not support SMTP; or
(F) a discrepancy exists between settings established in the FaxFinder Administration: SMTP
Configuration screen and the email server's requirements for UserID and/or Password in
establishing authentication with the FaxFinder.
CAUSE A: During transmission, the name server's address could not be resolved (that is, the FaxFinder
unit could not contact your name server).
RESPONSE A: Contact the FaxFinder unit using telnet and try to ping the name server.
telnet 192.168.x.x
user: admin
password: admin
# ping 192.168.y.y (where this is the address of the name server)
If the name server ping fails, you must determine why it failed.
The name server may not be contact-able because it is on a different subnet. The name
server ping could also fail because the default gateway has been set incorrectly.
If the name server ping succeeds, then try to ping the mail server using its domain
name.
# ping mail.ourcompany.com
If you succeed in pinging the mail server by its IP address but yet it cannot be pinged
via its domain name, then the name server is not functioning correctly.
Multi-Tech Systems, Inc. FF-120/220/420/820 FaxFinder Fax Server Admin User Guide
Chapter 9: Troubleshooting
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