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HP ProBook 6550b Maintenance And Service Manual

Hp probook 6550b: user guide.

 
HP ProBook 6455b Notebook PC
HP ProBook 6555b Notebook PC
HP ProBook 6450b Notebook PC
HP ProBook 6550b Notebook PC
Maintenance and Service Guide

Summary of Contents

  • Page 1

    HP ProBook 6455b Notebook PC HP ProBook 6555b Notebook PC HP ProBook 6450b Notebook PC HP ProBook 6550b Notebook PC Maintenance and Service Guide...

  • Page 2

    Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3

    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 4

    Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ................... 14 Identifying the hardware ......................14 Top components ........................15 Display components ....................15 Keys ........................16 Pointing devices ...................... 18 Buttons and fingerprint reader .................. 19 Lights ........................

  • Page 6: Table Of Contents

    Grounding guidelines ....................67 Electrostatic discharge damage ..............67 Packaging and transporting guidelines ........68 Workstation guidelines .............. 68 Equipment guidelines ..............69 Component replacement procedures ..................70 Service tag ......................70 Computer feet ......................71 Battery ........................72 SIM ........................73 Bluetooth module ....................

  • Page 7: Table Of Contents

    Restoring factory settings in Computer Setup ..........145 Computer Setup menus ..................146 File menu ....................146 Diagnostics menu ................... 147 System Configuration menu ..............148 Computer Setup in Windows Vista ..................151 Starting Computer Setup ..................151 Using Computer Setup ................... 151 Navigating and selecting in Computer Setup ..........

  • Page 8: Table Of Contents

    Using the Windows recovery tools ................178 Using f11 ......................179 Using a Windows Vista operating system DVD (purchased separately) ......180 Backup and recovery in Windows XP ..................181 Overview ......................181 Backing up your information ................... 181 Performing a recovery ................... 182 Recovering your information ..............

  • Page 9: Product Description

    Notebook Notebook Notebook Product Name HP ProBook 6555b Notebook PC √ HP ProBook 6455b Notebook PC √ HP ProBook 6550b Notebook PC √ HP ProBook 6450b Notebook PC √ Processor AMD Phenom II Quad-Core Mobile √ √ Processor N950 (2.1 GHz, 35W, 2...

  • Page 10

    Category Description HP ProBook HP ProBook HP ProBook ProBook 6455b 6550b 6450b 6555b Notebook Notebook Notebook Notebook AMD Athlon II Dual-Core Processor √ √ P340 (2.2 GHz, 25W, 1 MB L2 cache) AMD Athlon II Dual-Core Processor √ √ for Notebook PCs P320 (2.1 GHz/ 25W/1 MB L2 cache) Intel Core i7-740QM (1.73 GHz...

  • Page 11

    6555b Notebook Notebook Notebook Notebook Supports dual-display ports through √ √ √ √ docking station Panels Supports HP Privacy Filter √ √ √ √ Supports 16×9 aspect ratio display √ √ √ √ panels 15.6-in, HD, LED, AntiGlare (AG) √...

  • Page 12

    Not available with 64-bit operating systems or Media Restore. Mass storage Supports 9.50-mm, 6.35-cm √ √ √ √ devices (2.50-in) hard drives and solid-state drives Customer-accessible √ √ √ √ Supports HP 3D DriveGuard √ √ √ √ Chapter 1 Product description...

  • Page 13

    Category Description HP ProBook HP ProBook HP ProBook ProBook 6455b 6550b 6450b 6555b Notebook Notebook Notebook Notebook Supports the following hard drives: √ √ √ √ 500-GB, 7200-rpm ● 320-GB, 7200-rpm SED ● ● 320-GB, 7200-rpm 250-GB, 7200-rpm ● 160-GB, 7200-rpm ●...

  • Page 14

    Category Description HP ProBook HP ProBook HP ProBook ProBook 6455b 6550b 6450b 6555b Notebook Notebook Notebook Notebook Ethernet Marvell 88E8059 10/100/1000 √ √ network interface card (NIC) 82577LC non-vPro (HM57) √ √ 82577LM vPro (QM57) √ √ Intel Ethernet with iAMT √...

  • Page 15

    ● Secure Digital (SD) High Capacity Memory Card Secure Digital (SD) HS Memory ● Card xD-Picture Card ● Docking Docking supported through the HP √ √ √ √ Advanced 120W Docking Station and HP 90W Docking Station Ports 1394a √...

  • Page 16

    Taps enabled as default √ √ √ √ Power 90-W HP Smart Adapter √ √ requirements 90-W PFC EM HP Smart Adapter √ √ (India only) 90-W Smart Adapter (discrete only) √ √ 90-W Smart Adapter (UMA only) √ √...

  • Page 17

    6455b 6550b 6450b 6555b Notebook Notebook Notebook Notebook Supports 12-cell Ultra Capacity √ √ √ √ Battery Supports HP Fast Charge √ √ √ √ Technology Security Security cable slot √ √ √ √ Trusted platform module (TPM) 1.2 √...

  • Page 18

    Category Description HP ProBook HP ProBook HP ProBook ProBook 6455b 6550b 6450b 6555b Notebook Notebook Notebook Notebook Operating Preinstalled without √ √ √ √ system Microsoft® Office: Windows® 7 Home Premium ● Windows 7 Home Premium 32 ● Windows 7 Pro 64 ●...

  • Page 19

    Category Description HP ProBook HP ProBook HP ProBook ProBook 6455b 6550b 6450b 6555b Notebook Notebook Notebook Notebook Preinstalled with Microsoft √ √ √ √ Office: Windows 7 Home Basic 32 ● Windows 7 Home Premium 64 ● ● Windows 7 Home Premium 32 Windows 7 Pro 64 ●...

  • Page 20

    Category Description HP ProBook HP ProBook HP ProBook ProBook 6455b 6550b 6450b 6555b Notebook Notebook Notebook Notebook Restore Media (OSDVD): √ √ √ √ Windows 7 Home Basic 32 ● Windows 7 Home Premium 64 ● Windows 7 Home Premium 32 ●...

  • Page 21

    Category Description HP ProBook HP ProBook HP ProBook ProBook 6455b 6550b 6450b 6555b Notebook Notebook Notebook Notebook Web-only support: √ √ √ √ Windows 7 Enterprise 64 ● Windows 7 Enterprise 32 ● ● Windows 7 Ultimate 64 Windows 7 Ultimate 32 ●...

  • Page 22: External Component Identification, Identifying The Hardware

    External component identification Identifying the hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer, follow these steps: For Windows 7 and Windows Vista: Select Start >...

  • Page 23: Top Components, Display Components

    Top components Display components NOTE: Your computer may look slightly different from the illustration in this section. item Component Description WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide-area networks (WWAN). Internal microphones (1 or 2, varying by computer model) Record sound.

  • Page 24: Keys

    Keys NOTE: Refer to the illustration that most closely matches your computer. Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key or the key.

  • Page 25

    Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key or the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer.

  • Page 26: Pointing Devices

    Pointing devices Item Component Description Pointing stick (select models only)* Moves the pointer and selects or activates items on the screen. Left pointing stick button (select models only)* Functions like the left button on an external mouse. TouchPad Moves the pointer and selects or activates items on the screen.

  • Page 27: Buttons And Fingerprint Reader

    Buttons and fingerprint reader NOTE: Refer to the illustration that most closely matches your computer. Item Component Description Power button ● When the computer is off, press the button to turn on the computer. When the computer is on, press the button to shut ●...

  • Page 28

    Item Component Description QuickLook button When the computer is off, press the button to open ● HP QuickLook. When the computer is on, press the button to open ● Software Setup. NOTE: If Software Setup is not available, the default Web browser opens.

  • Page 29

    Performance and Maintenance > Power Options. QuickLook button When the computer is off, press the button to open ● HP QuickLook. When the computer is on, press the button to open ● Software Setup. NOTE: If Software Setup is not available, the default Web browser opens.

  • Page 30: Lights

    Component Description Wireless lights (2)* Blue: An integrated wireless device, such as a ● WLAN device, the HP Mobile Broadband Module (select models only), and/or a Bluetooth device, is Amber: All wireless devices are off. ● Power lights (2)† On: The computer is on.

  • Page 31

    Item Component Description QuickLook light On: The computer is on. ● Off: The computer is off or in the Sleep state ● (Windows 7 and Windows Vista) or Standby (Windows XP) or Hibernation. QuickWeb light On: The Web browser is in use. Caps lock light On: Caps lock is on.

  • Page 32

    Component Description Wireless lights (2)* Blue: An integrated wireless device, such as a ● WLAN device, the HP Mobile Broadband Module (select models only), and/or a Bluetooth device, is Amber: All wireless devices are off. ● Power lights (2)† ●...

  • Page 33: Front Components

    Component Description Wireless light ● Blue: An integrated wireless device, such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module (select models only), and/or a Bluetooth device, is on. Amber: All wireless devices are off. ●...

  • Page 34

    Description Drive light Blinking turquoise: The hard drive or optical drive ● (select models only) is being accessed. Amber: HP 3D DriveGuard has temporarily parked ● the hard drive. Webcam light (select models only) On: The webcam is in use.

  • Page 35: Right-side Components

    Right-side components NOTE: Refer to the illustration that most closely matches your computer. item Component Description Media Card Reader Supports the following optional digital card formats: Memory Stick ● ● Memory Stick Pro Memory Stick Duo (adapter required) ● Memory Stick Duo Pro (adapter required) ●...

  • Page 36: Left-side Components

    item Component Description Media Card Reader Supports the following optional digital card formats: Memory Stick ● Memory Stick Pro ● ● Memory Stick Duo (adapter required) Memory Stick Duo Pro (adapter required) ● ● MultiMediaCard MultiMediaCard Plus ● ● Secure Digital (SD) Memory Card Secure Digital (SD) High Capacity Memory Card ●...

  • Page 37

    item Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. DisplayPort Connects an optional digital display device such as a high-performance monitor or projector.

  • Page 38: Rear Components

    item Component Description Smart Card Reader (select models only) Supports optional smart cards and Java™ Cards. Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.

  • Page 39

    item Component Description External monitor port Connects an external VGA monitor or projector. Power connector Connects an AC adapter. Rear components...

  • Page 40: Bottom Components

    Bottom components item Component Description Battery bay Holds the battery. SIM slot Contains a wireless subscriber identity module (SIM) (select models only). The SIM slot is located inside the battery bay. Battery release latch Releases the battery from the battery bay. Docking connector Connects an optional docking device.

  • Page 41

    Component Description HP Mobile Broadband Module compartment Contains an HP Mobile Broadband Module (select models only). NOTE: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 42: Illustrated Parts Catalog, Service Tag

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag: NOTE: The computer battery must be removed to access the service tag. (1) Product name: This is the product name affixed to the front of the device. (2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.

  • Page 43

    Service tag...

  • Page 44: Computer Major Components

    Computer major components Item Description Spare part number For models 6555b, 6455b, and 6550b Chapter 3 Illustrated parts catalog...

  • Page 45

    Item Description Spare part number Display assembly (includes 3 WLAN antenna transceivers and cables, microphones, nameplate, and logo): 15.6” HD LED AG (1366x768) 613361-001 15.6” HD+ LED WVA AG (1600x900) 613366-001 15.6” HD LED AG (1366x768) WWAN 613369-001 15.6” HD+ LED WVA AG (1600x900) WWAN 613367-001 15.6”...

  • Page 46

    Item Description Spare part number For use in Denmark 613385-081 For use in the Czech Republic and Slovakia 613385-A81 For use in France 613385-051 For use in French Canada 613385-121 For use in Germany 613385-041 For use in Greece 613385-DJ1 For use in Hungary 613385-211 For use in Iceland...

  • Page 47

    Item Description Spare part number For use in Denmark 613386-081 For use in the Czech Republic and Slovakia 613386-A81 For use in France 613386-051 For use in French Canada 613386-121 For use in Germany 613386-041 For use in Greece 613386-DJ1 For use in Hungary 613386-211 For use in Iceland...

  • Page 48

    Item Description Spare part number For use in Czech Republic and Slovakia 613332-A81 For use in France 613332-051 For use in French Canada 613332-121 For use in Germany 613332-041 For use in Greece 613332-DJ1 For use in Hungary 613332-211 For use in Hungary 613332-211 For use in Iceland 613332-DD1...

  • Page 49

    Item Description Spare part number For use in Czech Republic and Slovakia 613384-A81 For use in France 613384-051 For use in French Canada 613384-121 For use in Germany 613384-041 For use in Greece 613384-DJ1 For use in Hungary 613384-211 For use in Iceland 613384-DD1 For use in Israel 613384-BB1...

  • Page 50

    Item Description Spare part number 613349-001 For use only with computer models 6555b and 6455b 613399-001 Heat sink (includes replacement thermal material) For use only with computer models 6550b and 6450b 613350-001 Intel Heat sink (includes replacement thermal material), discrete ●...

  • Page 51

    Item Description Spare part number Intel Core i7-620M (2.66 GHz (Turbo up to 3.33 GHz), 4 MB L3 cache, 4 threads, 35 W) 603010-001 Intel Core i5-540M (2.53 GHz (Turbo up to 3.06 GHz), 3 MB L3 cache, 4 threads, 35 W) 594646-001 Intel Core i5-520M (2.4 GHz (Turbo up to 2.93 GHz), 3 MB L3 cache, 4 threads, 35 W) 594645-001...

  • Page 52

    For use only with computer models equipped with a 15.6-in display assembly 613347-001 For use only with computer models equipped with a 14.0-in display assembly 613348-001 (18) System board for use only with HP computer models 6555b and 6455b (includes replacement thermal material): AMD UMA 613397-001 AMD UMA WWAN...

  • Page 53

    613353-001 ● 160-GB, 7200-rpm 620893-001 ● 128-GB, 2.5-in solid-state drive (includes bracket) ● 613356-001 160-GB, 2.5-in solid-state drive (includes bracket), for use only with HP 6550b 613357-001 ● and 6450b computer models (26) Bluetooth module 537921-001 NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part numbers 613352-001.

  • Page 54

    Item Description Spare part number Broadcom 4322 802.11 a/b/g WLAN module for use in Afghanistan, Albania, 582564-002 ● Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the...

  • Page 55

    Item Description Spare part number Intel 6200 802.11a/g/n WLAN module for use in Afghanistan, Albania, Algeria, 581434-002 ● Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican...

  • Page 56: Display Assembly Components

    Display assembly components NOTE: Display assembly subcomponents are available only for standard display assemblies. Flush glass display assemblies are available only as hinge-up assemblies. Item Description Spare part number Display bezel: For use only with computer models equipped with a 15.6-in display assembly and a 613322-001 webcam For use only with computer models equipped with a 15.6-in display assembly but not a...

  • Page 57

    Item Description Spare part number Webcam module: 611026-001 Display Hinge Kit (includes left and right display hinges) For use only with computer models equipped with a 15.6-in display assembly 583232-001 For use only with computer models equipped with a 14.0-in display assembly 583959-001 Display Cable Kit: For use only with computer models equipped with a 15.6-in HD+ display assembly...

  • Page 58: Cable Kit

    Cable kit Item Description Spare part number Cable kit 613352-001 TouchPad board cable Bluetooth module cable Modem module cable (includes RJ-11 connector) Chapter 3 Illustrated parts catalog...

  • Page 59: Mass Storage Devices

    613353-001 160-GB, 7200-rpm 620893-001 128-GB solid-state drive (includes bracket) 613356-001 160-GB solid-state drive (includes bracket), for use only with HP 6550b and 6450b 613357-001 computer models Optical drive: (includes bezel and bracket): Blu-ray ROM with LightScribe DVD±RW SuperMulti Double-Layer Drive 613358-001 DVD±RW SuperMulti Double-Layer Drive with LightScribe...

  • Page 60: Plastics Kit

    Plastics kit Item Description Spare part number Plastics Kit: For use only with computer models equipped with a 15.6-in display assembly 613343-001 For use only with computer models equipped with a 14.0-in display assembly 613344-001 ExpressCard slot bezel Mass storage device cover (includes 2 captive screws) Memory module compartment cover (includes 1 captive screw) Bluetooth module compartment cover (includes 1 captive screw) Wireless module compartment cover (includes 2 captive screws)

  • Page 61: Miscellaneous Parts

    Miscellaneous parts Description Spare part number 90-W PFC HP Smart Adapter 609940-001 90-W PFC EM HP Smart Adapter 609947-001 Power cord: For use in Argentina 490371-D01 For use in Brazil 490371-201 For use in Denmark 490371-081 For use in Europe, the Middle East, and Africa...

  • Page 62: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 449137-001 RTC battery (includes cable and double-sided tape) 486296-001 6-cell, 55-WH battery 490371-001 Power cord for use in Canada, Mexico, and the United States 490371-021 Power cord for use in Europe, the Middle East, and Africa 490371-031 Power cord for use in Singapore and the United Kingdom 490371-061...

  • Page 63

    Spare part number Description 581434-002 Intel 6200 802.11 a/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea,...

  • Page 64

    Intel Core i5-540M (2.53 GHz (Turbo up to 3.06 GHz), 3 MB L3 cache, 4 threads, 35 W) for use only with HP 6550b and 6450b computer models (includes replacement thermal material) 595586-001 Intel Core i3-350M (2.26 GHz, 3 MB) for use only with HP 6550b and 6450b computer models (includes replacement thermal material) 598856-002...

  • Page 65

    611026-001 Webcam module 611699-001 Intel P4500 (1.8 GHz), 2MB, 35W for use only with HP 6550b and 6450b computer models (includes replacement thermal material) 613302-001 Intel discrete HM57 system board for use only with HP 6550b and 6450b computer models in...

  • Page 66

    Spare part number Description 613297-001 Intel discrete HM57, WWAN, system board for use only with HP 6550b and 6450b computer models (includes replacement thermal material) 613298-001 Intel discrete QM57, WWAN, system board for use only with HP 6550b and 6450b computer...

  • Page 67

    500-GB, 7200-rpm hard drive (includes bracket) 613356-001 128-GB, 2.5-in solid-state drive (includes bracket) 613357-001 160-GB, 2.5-in solid-state drive for use only with HP 6550b and 6450b computer models (includes bracket) 613358-001 Blu-ray ROM with LightScribe DVD±RW SuperMulti Double-Layer Drive (includes bezel and bracket)

  • Page 68

    613374-001 14.0-in, HD, LED, BV display assembly (1366 x 768) for use only with HP 6450b computer models not equipped with a webcam (includes 3 WLAN antenna transceivers and cables, 2 WWAN antenna transceivers and cables, microphones, nameplate, and logo) 613375-001 14.0-in, HD, LED, BV display assembly (1366 x 768) for use only with HP 6450b computer models...

  • Page 69

    Spare part number Description 613385-001 Keyboard for use only with computer models equipped with a 15.6-in display assembly with dual point and a numeric keypad in the United States (includes keyboard cable) 613385-031 Keyboard for use only with computer models equipped with a 15.6-in display assembly with dual point and a numeric keypad in the United Kingdom (includes keyboard cable) 613385-041 Keyboard for use only with computer models equipped with a 15.6-in display assembly with dual...

  • Page 70

    Spare part number Description 613385-B71 Keyboard for use only with computer models equipped with a 15.6-in display assembly with dual point and a numeric keypad in Sweden and Finland (includes keyboard cable) 613385-BA1 Keyboard for use only with computer models equipped with a 15.6-in display assembly with dual point and a numeric keypad in Slovenia (includes keyboard cable) 613385-BB1 Keyboard for use only with computer models equipped with a 15.6-in display assembly with dual...

  • Page 71

    Rubber Kit (includes 7 rubber feet, 2 base enclosure screw covers, and 8 display bezel screw covers) 613584-001 Intel Core i3-370M (2.40 GHz, 3 MB L3 cache, 35W) for use only with HP 6550b and 6450b computer models (includes replacement thermal material) 613585-001 Intel Core i5-450M (2.40 GHz (Turbo up to 2.66 GHz), 3 MB L3 cache, 4 threads, 35 W) for use...

  • Page 72

    Spare part number Description 616788-001 AMD UMA, WWAN, system board for use only with HP 6555b and 6455b computer models in Russia and China (includes replacement thermal material) 616789-001 AMD UMA system board for use only with HP 6555b and 6455b computer models in China...

  • Page 73: Removal And Replacement Procedures, Preliminary Replacement Requirements, Tools Required, Service Considerations, Plastic Parts

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Phillips P0 screwdriver ● Phillips P1 screwdriver ● Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 74: Cables And Connectors, Drive Handling

    Cables and connectors CAUTION: When servicing the device, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the device. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 75: Grounding Guidelines, Electrostatic Discharge Damage

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 76: Packaging And Transporting Guidelines, Workstation Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 77: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 78: Service Tag, Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 92 screws, in 11 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 79: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 613459-001. There are 7 rubber feet that attach to the base enclosure in the locations shown in the following illustration. Component replacement procedures...

  • Page 80: Battery

    9-cell, 93-WH battery 586031-001 6-cell, 55-WH battery 486296-001 6-cell, 51-WH battery (for use only with HP 6555b and 6455b computer models) 593578-001 6-cell, 47-WH battery (for use only with HP 6550b and 6450b computer models) 486295-001 Before removing the battery, follow these steps: Shut down the computer.

  • Page 81

    NOTE: The SIM is provided by the end user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 82: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part numbers 613352-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: Shut down the computer.

  • Page 83: Mass Storage Device

    Spare part number Hard drive: 500-GB, 7200-rpm 613355-001 320-GB, 7200-rpm 613354-001 250-GB, 7200-rpm 613353-001 160-GB, 7200-rpm 620893-001 128-GB, 2.5-in solid-state drive 613356-001 160-GB, 2.5-in solid-state drive (for use only with HP 6555b and 6455b computer models 613357-001 Component replacement procedures...

  • Page 84

    Before removing the mass storage device, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 85

    Remove the mass storage device (4) from the mass storage device bay. If it is necessary to replace the mass storage device bracket, follow these steps: Remove the four Phillips PM3.0×3.0 screws (1) that secure the mass storage device bracket to the mass storage device.

  • Page 86: Expansion Memory Module

    Expansion memory module Description Spare part number 4096-MB (1333-MHz, DDR3) 599092-002 2048-MB (1333-MHz, DDR3) 598856-002 1024-MB (1333-MHz, DDR3) 598859-002 Before removing the expansion memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 87

    CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch the components on the memory module. Grasp the edge of the memory module (2), and then pull it out of the memory module slot. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot.

  • Page 88: Wlan Module

    WLAN module Description Spare part number 802.11 a/b/g WLAN module: Broadcom 4322 802.11 a/b/g WLAN module for use in Antigua and Barbuda, Barbados, 582564-001 ● Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States Broadcom 4322 802.11 a/b/g WLAN module for use in Afghanistan, Albania, Algeria, 582564-002 ●...

  • Page 89

    Description Spare part number Intel 6200 802.11 a/b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, 581434-002 ● Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark,...

  • Page 90

    Remove the WLAN module: Position the computer with the front toward you. NOTE: The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The white WLAN antenna cable is connected to the WLAN module “Aux” terminal. Loosen the two Phillips PM2.0×6.0 captive screws (1) that secure the wireless module compartment cover to the computer.

  • Page 91

    Remove the WLAN module (4) by pulling it away from the slot at an angle. NOTE: WLAN modules are designed with a notch (5) to prevent incorrect insertion of the WLAN module into the WLAN module slot. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 92: Wwan Module

    WWAN module Description Spare part number HSPA EV-DO WWAN module 531993-001 CAUTION: The WWAN module and the WLAN module are not interchangeable. To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 93

    Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion of the WWAN module into the WWAN module slot. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 94: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and bracket. Description Spare part number Blu-ray ROM with LightScribe DVD±RW SuperMulti Double-Layer Drive 613358-001 DVD±RW and CD-RW SuperMulti Double-Layer Drive 613360-001 DVD-ROM Drive 613359-001 MultiBay hard drive carrier 583251-001 Before removing the optical drive, follow these steps: Shut down the computer.

  • Page 95

    If it is necessary to replace the optical drive bracket, follow these steps: Position the optical drive with the rear toward you. Remove the three Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.

  • Page 96: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country or region: Spare part For use in country or region: Spare part number number Keyboard for use only with computer models equipped with a 15.6-in display assembly with dual point and a numeric keypad: Belgium 613385-A41 The Netherlands...

  • Page 97

    For use in country or region: Spare part For use in country or region: Spare part number number Brazil 613332-201 Latin America 613332-161 French Canada 613332-121 United States 613332-001 For use only with computer models equipped with a 14.0-in display assembly and touchpad: Brazil 613384-201 Latin America...

  • Page 98

    Lift the rear edge of the keyboard (2), and then swing it up and forward until it rests upside down on the palm rest. Release the zero insertion force (ZIF) connector to which the pointing stick cable (1) is attached, and then disconnect the pointing stick cable from the system board.

  • Page 99: Primary Memory Module

    Primary memory module Description Spare part number 4096-MB (1333-MHz, DDR3) 599092-002 2048-MB (1333-MHz, DDR3) 598856-002 1024-MB (1333-MHz, DDR3) 598859-002 Before removing the primary memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 100

    Grasp the edge of the memory module (2), and then pull it out of the memory module slot. NOTE: Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot. Reverse this procedure to install the primary memory module. Chapter 4 Removal and replacement procedures...

  • Page 101: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 449137-001 Before removing the real-time clock (RTC) battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 102: Switch Cover

    Switch cover NOTE: The switch cover spare part kit includes the capacitive board and cable. Description Spare part number For use only with computer models equipped with a 15.6-in display assembly 613342-001 For use only with computer models equipped with a 14.0-in display assembly 613341-001 Before removing the switch cover, follow these steps: Shut down the computer.

  • Page 103

    Lift the left and right sides of the switch cover (2) until it detaches from the computer. Remove the switch cover. Reverse this procedure to install the switch cover. Component replacement procedures...

  • Page 104: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 613310-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 105

    Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 106: Palm Rest

    Palm rest Description Spare part number For use only with computer models equipped with a 15.6-in display assembly and a fingerprint 613339-001 reader (includes fingerprint reader board and cable) For use only with computer models equipped with a 15.6-in display assembly but not a fingerprint 613340-001 reader For use only with computer models equipped with a 14.0-in display assembly and a fingerprint...

  • Page 107

    If the computer is equipped with a fingerprint reader, release the ZIF connector to which the fingerprint reader board cable (1) is attached, and then disconnect the fingerprint reader board cable (2) from the system board. Lift the front edge of the palm rest (3) until it rests at an angle, and then slide the palm rest forward (4) until it detaches from the computer.

  • Page 108: Touchpad

    TouchPad NOTE: The TouchPad spare part kit includes a TouchPad board cable and TouchPad button board cable. Description Spare part number For use only with computer models equipped with a 15.6-in display assembly 583275-001 For use only with computer models equipped with a 14.0-in display assembly 583276-001 Before removing the TouchPad, follow these steps: Shut down the computer.

  • Page 109

    Release the ZIF connector to which the TouchPad cable is attached, and then disconnect the TouchPad cable (3) from the system board. Reverse this procedure to install the TouchPad. Component replacement procedures...

  • Page 110

    Description Spare part number 613349-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 111

    Remove the fan (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 112: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only with computer models 6555b and 6455b 613399-001 Heat sink For use only with computer models 6550b and 6450b Intel Heat sink (includes replacement thermal material), discrete 613350-001 ●...

  • Page 113

    Release the heat sink (3) by sliding it up and to the right at an angle. Remove the heat sink. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed: Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 114

    Reverse this procedure to install the heat sink. Chapter 4 Removal and replacement procedures...

  • Page 115: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Processor (includes replacement thermal material) (not illustrated), for use only with computer models 6555b and 6455b: AMD Phenom II Quad-Core Mobile Processor N930 (2.0 GHz/35W/2 MB L2 cache) 594169-001 ●...

  • Page 116

    Remove the processor: Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise, until you hear a click. Lift the processor (2) straight up and remove it. NOTE: When you install the processor, the gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor socket.

  • Page 117: Display Assembly

    Display assembly NOTE: The display assembly spare part kit includes 3 WLAN antenna transceivers and cables, microphones, nameplate, and logo. Description Spare part number For models 6555b, 6455b, and 6550b 15.6” HD LED AG (1366x768) 613361-001 15.6” HD+ LED WVA AG (1600x900) 613366-001 15.6”...

  • Page 118

    Remove the battery (see Battery on page 72). Disconnect the antenna cables from the WLAN (see WLAN module on page 80) and WWAN modules (see WWAN module on page 84). Remove the keyboard (see Keyboard on page 88). Remove the switch cover (see Switch cover on page 94).

  • Page 119

    Disconnect the display panel cable (3) from the system board. Release the wireless antenna cables from the opening in the top cover (1). Remove the wireless antenna cables from the clips (2) and routing channel built into the top cover. CAUTION: Support the display assembly when removing the following screws.

  • Page 120

    Remove the two slotted Torx T8M2.5×11.0 screws (1) that secure the display assembly to the base enclosure. Lift the display assembly (2) straight up and remove it. If it is necessary to replace the display bezel or any of the display assembly internal components: Remove the eight rubber screw covers (1).

  • Page 121

    Remove the display bezel (5). The display bezel is available using the following spare part numbers: 613322-001—For use only with computer models equipped with a 15.6-in display ● assembly and a webcam 613321-001—For use only with computer models equipped with a 15.6-in display ●...

  • Page 122

    If it is necessary to replace the webcam module: Release the webcam module (1) as far from the display enclosure as the webcam module cable allows. (The webcam module is attached to the display enclosure with double-sided tape.) Disconnect the webcam module cable (2) from the webcam module. Remove the webcam module (3).

  • Page 123

    Disconnect the display panel cable (4) from the display panel. Remove the display panel. Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure. Release the display panel cable from the clips (2) and routing channel built into the bottom edge of the display enclosure.

  • Page 124

    NOTE: Substeps i and j apply only to computer models equipped with a 15.6-in display assembly. Remove the eight Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). The display hinges are available in the Display Hinge Kit, spare part numbers 583232-001 (for use only with computer models equipped with a 15.6- in display assembly) and 583959-001 (for use only with computer models equipped with a 14.0-in display assembly).

  • Page 125

    Remove the display hinges (2). The display hinges are available in the Display Hinge Kit, spare part numbers 583232-001 (for use only with computer models equipped with a 15.6- in display assembly) and 583959-001 (for use only with computer models equipped with a 14.0-in display assembly).

  • Page 126

    If it is necessary to replace the WLAN antenna transceivers and cables: Release the tabs (1) built into the display enclosure shielding that secure the WLAN antenna cables. Detach the WLAN antenna transceivers (2) from the display enclosure. (The transceivers are attached to the enclosure with double-sided tape.) Remove the WLAN antenna transceivers (3) and cables.

  • Page 127

    583231-001–For use only with computer models equipped with a 14.0-in HD display ● assembly If it is necessary to replace the microphones and cables: Release the tabs (1) built into the display enclosure shielding that secure the microphone cables. Release the microphone receivers from the clips (2) built into the display enclosure. Release the microphone cables from the clips and routing channel (3) built into the bottom edge of the display enclosure.

  • Page 128

    583231-001–For use only with computer models equipped with a 14.0-in HD display ● assembly Reverse this procedure to reassemble and install the display assembly. Chapter 4 Removal and replacement procedures...

  • Page 129: Top Cover

    Top cover Description Spare part number Top cover for use only with computer models equipped with a 15.6-in display assembly and 2-button 613335-001 touchpad Top cover for use only with computer models equipped with a 15.6-in display assembly and 4-button 613336-001 touchpad Top cover for use only with computer models equipped with a 14.0-in display assembly and 2-button...

  • Page 130

    Remove the five slotted Torx T8M2.5×7.0 screws (1) (in the mass storage device bay) and the five Phillips PM2.0×3.0 screws (2) (in the optical drive and battery bays) that secure the top cover to the base enclosure. Turn the computer right-side up, with the front toward you. NOTE: Step 4 applies only to computer models equipped with a 15.6-in display assembly.

  • Page 131

    Remove the six slotted Torx T8M2.5×7.0 screws (1) and the two slotted Torx T8M2.5×11.0 screws (2) that secure the top cover to the base enclosure. Lift the rear edge (1) of the top cover until it detaches from the base enclosure. Remove the top cover (2) by lifting it straight up.

  • Page 132: Smart Card Reader

    Smart card reader Description Spare part number Smart Card Reader (factory-installed on select models only) 534043-001 Smart Card Reader HF (factory-installed on select models only) 622597-001 Before removing the Smart Card Reader, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 133

    Remove the Smart Card Reader (4) from the ExpressCard assembly. Reverse this procedure to install the Smart Card reader. Component replacement procedures...

  • Page 134: Expresscard Assembly

    ExpressCard assembly Description Spare part number For use only with computer models equipped with a 15.6-in display assembly 613316-001 For use only with computer models equipped with a 14.0-in display assembly 613315-001 Before removing the ExpressCard assembly, follow these steps: Shut down the computer.

  • Page 135

    Remove the ExpressCard assembly (3) by sliding it up and to the right. NOTE: Steps 4 and 5 apply only to computer models equipped with a 14.0-in display assembly. Lift the right side (1) of the ExpressCard assembly to disconnect it from the system board. Remove the ExpressCard assembly (2) by sliding it up and to the right.

  • Page 136: Modem Module

    Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part numbers 613352-001. Description Spare part number For use in all countries and regions except Australia and New Zealand 510100-001 For use only in Australia and New Zealand 510100-011...

  • Page 137

    Disconnect the modem module cable (3) from the modem module. Reverse this procedure to install the modem module. Component replacement procedures...

  • Page 138: Speakers

    Speakers NOTE: The speaker assembly spare part kit includes a cable. Description Spare part number For use only with computer models equipped with a 15.6-in display assembly 613347-001 For use only with computer models equipped with a 14.0-in display assembly 613348-001 Before removing the speakers, follow these steps: Shut down the computer.

  • Page 139

    Remove the speaker assembly (2). NOTE: Steps 3 through 5 apply only to computer models equipped with a 14.0-in display assembly. Disconnect the speaker cable (1) from the ExpressCard assembly. Remove the slotted Torx T8M2.5×7.0 screw (2) that secures the speaker assembly to the base enclosure.

  • Page 140: Bluetooth Module Cable

    Bluetooth module cable NOTE: The Bluetooth module cable is included in the Cable Kit, spare part numbers 613352-001. Before removing the Bluetooth module cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 141

    Remove the Bluetooth module cable from the clips and routing channel (2) built into the base enclosure. Reverse this procedure to install the Bluetooth module cable. Component replacement procedures...

  • Page 142: Card Reader/usb Board

    Card reader/USB board NOTE: The card reader/USB board spare part kit includes a cable. Description Spare part number For use only with computer models equipped with a 15.6-in display assembly 583960-001 For use only with computer models equipped with a 14.0-in display assembly 583961-001 Before removing the card reader/USB board, follow these steps: Shut down the computer.

  • Page 143

    Remove the card reader/USB board by sliding it up and to the left (4). Reverse this procedure to install the card reader/USB board. Component replacement procedures...

  • Page 144: System Board

    613303-001 models in Russia and China Intel Discrete HM57 system board for use only with HP 6550b and 6450b computer models in China 613307-001 Intel Discrete HM57, WWAN, system board for use only with HP 6550b and 6450b computer 613308-001...

  • Page 145

    Remove the battery (see Battery on page 72). Remove the following components: Bluetooth module (see Bluetooth module on page Mass storage device (see Mass storage device on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Switch cover (see Switch cover on page Fan (see...

  • Page 146

    External monitor cable (3) from the system board ● Remove the three slotted Torx T8M2.5×7.0 screws (1) and (2) that secure the system board to the base enclosure. The front-most screw 2 is present only on computer models equipped with a 15.6- in display assembly.

  • Page 147

    Remove the system board (3) by sliding it away from the base enclosure at an angle. CAUTION: Do not attempt to remove the optical drive connector board from the system board until after the system board has been removed from the base enclosure. Failure to follow this caution can result in damage to the system board and the optical drive connector board.

  • Page 148: Serial Connector And Cable

    Serial connector and cable Description Spare part number Serial connector and cable for use only with computers equipped with a 15.6-in display assembly 613313-001 Before removing the serial connector and cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 149

    Remove the serial connector (3). Reverse this procedure to install the serial connector and cable. Component replacement procedures...

  • Page 150: Modem Module Cable

    Modem module cable NOTE: The modem module cable is included in the Cable Kit, spare part numbers 613352-001. Before removing the modem module cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 151

    Remove the modem module cable (3). Reverse this procedure to install the modem module cable. Component replacement procedures...

  • Page 152: Starting Computer Setup, Using Computer Setup, Navigating And Selecting In Computer Setup, Computer Setup

    Computer Setup Computer Setup in Windows 7 To view the drives installed on the computer, select Start > Computer. On models with a secondary hard drive (drive D), the optical drive becomes drive E. The next drive added to the system, such as a new USB drive, will be assigned the next available drive letter. Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load.

  • Page 153: Restoring Factory Settings In Computer Setup

    To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. To select a menu or a menu item, use the tab key and the keyboard arrow keys and then ●...

  • Page 154: Computer Setup Menus, File Menu

    Follow the on-screen instructions. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save changes and exit, and then press enter. Your changes go into effect when the computer restarts.

  • Page 155: Diagnostics Menu

    Diagnostics menu Select To do this System Diagnostics menu F1 System Information—Displays the following ● information: ◦ Identification information for the computer and the batteries in the system. Specification information for the processor, cache ◦ and memory size, system ROM, video revision, and keyboard controller version.

  • Page 156: System Configuration Menu

    System Configuration menu NOTE: Some of the listed System Configuration options may not be supported by your computer. Select To do this Language Change the Computer Setup language. Boot Options Set a Startup Menu delay (in seconds). ● Enable/disable Custom Logo (disabled by default). ●...

  • Page 157

    Availability of the options above varies by computer model. Enable/disable secondary battery fast charge (enabled ● by default). ● Enable/disable HP QuickLook 2 (enabled by default). Enable/disable Virtualization Technology (select models ● only; disabled by default). Enable/disable TXT (Intel® Trusted Execution ●...

  • Page 158

    Select To do this Port Options (all are enabled by default) NOTE: All port options are enabled by default. Enable/disable the Smart Card slot. ● ● Enable/disable the ExpressCard slot. Enable/disable the serial port. ● ● Enable/disable the parallel port. Enable/disable the flash media reader.

  • Page 159: Computer Setup In Windows Vista, Starting Computer Setup, Using Computer Setup

    Computer Setup in Windows Vista Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.

  • Page 160

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left ● corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...

  • Page 161: File Menu, Computer Setup Menus

    Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your computer. File menu Select To do this System Information ●...

  • Page 162: Security Menu

    Change Password Enter, change, or delete a BIOS administrator password. HP SpareKey Enrollment Enroll or reset HP SpareKey, which is a set of security questions and answers used if you forget your password. DriveLock Passwords Enable/disable DriveLock on any computer hard drive ●...

  • Page 163

    Diagnostics menu Select To do this System Diagnostics Menu System Information—Displays the following information: ● ◦ Identification information for the computer and the batteries in the system. Specification information for the processor, cache ◦ and memory size, system ROM, video revision, and keyboard controller version.

  • Page 164

    System Configuration menu NOTE: Some of the listed System Configuration options may not be supported by your computer. Select To do this Language Change the Computer Setup language. Boot Options Set a Startup Menu delay (in seconds). ● Enable/disable Custom Logo (disabled by default). ●...

  • Page 165

    Select To do this NOTE: Availability of the options above varies by computer model. Enable/disable HP QuickLook 2 (enabled by default). ● ● Enable/disable Virtualization Technology (select models only; disabled by default). Enable/disable Dual Core CPU (enabled by default). ●...

  • Page 166

    Select To do this Set Security Level Change, view, or hide security levels for all BIOS menu items. Restore Security Defaults Restore the default security settings. Chapter 5 Computer Setup...

  • Page 167: Computer Setup In Windows Xp, Starting Computer Setup, Using Computer Setup

    Computer Setup in Windows XP Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.

  • Page 168

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left ● corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...

  • Page 169

    Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your computer. File menu Select To do this System Information ●...

  • Page 170

    Change Password Enter, change, or delete a BIOS administrator password. HP SpareKey Enrollment Enroll or reset HP SpareKey, which is a set of security questions and answers used if you forget your password. DriveLock Passwords Enable/disable DriveLock on any computer hard drive ●...

  • Page 171

    Diagnostics menu Select To do this System Diagnostics Menu System Information—Displays the following information: ● ◦ Identification information for the computer and the batteries in the system. Specification information for the processor, cache ◦ and memory size, system ROM, video revision, and keyboard controller version.

  • Page 172

    System Configuration menu NOTE: Some of the listed System Configuration options may not be supported by your computer. Select To do this Language Change the Computer Setup language. Boot Options Set a Startup Menu delay (in seconds). ● Enable/disable Custom Logo (disabled by default). ●...

  • Page 173

    Select To do this NOTE: Availability of the options above varies by computer model. Enable/disable HP QuickLook 2 (enabled by default). ● ● Enable/disable Virtualization Technology (select models only; disabled by default). Enable/disable Dual Core CPU (enabled by default). ●...

  • Page 174

    Select To do this Set Security Level Change, view, or hide security levels for all BIOS menu items. Restore Security Defaults Restore the default security settings. Chapter 5 Computer Setup...

  • Page 175: Computer Specifications, Specifications

    Specifications Computer specifications 39.6-cm 35.6-cm (15.6-in) models (14.0-in) models Dimensions Depth 24.8 cm (9.76 in) 23.6 cm (9.29 in) Width 37.1 cm (14.61 in) 33.9 cm (13.35 in) 3.5 to 3.9 cm (1.38 to 1.54 3.4 to 3.9 cm (1.34 to 1.54 Height (front to rear) Weight With WXGA display assembly, no optical drive,...

  • Page 176: Cm (15.6-in) Display Specifications

    39.6-cm 35.6-cm (15.6-in) models (14.0-in) models Maximum altitude (unpressurized) Operating -15 m to 3,048 m (-50 ft to 10,000 ft) Nonoperating -15 m to 12,192 m (-50 ft to 40,000 ft) NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

  • Page 177: Cm (14.0-in) Display Specifications

    35.6-cm (14.0-in) display specifications Dimensions Height 17.6 cm (6.93 in) Width 31.1 cm (12.24 in) Diagonal 35.7 cm (14.06 in) Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.279 × 0.279 mm Format 1366 ×...

  • Page 178: Hard Drive Specifications

    Hard drive specifications 500-GB* 320-GB* 250-GB* 160-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec...

  • Page 179: Blu-ray Rom Dvd±rw Supermulti Double-layer Drive Specifications

    Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD- DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write...

  • Page 180: Dvd±rw And Cd-rw Supermulti Double-layer Drive Specifications

    DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time...

  • Page 181: Dvd Rom Drive Specifications

    DVD ROM Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write CD-R and CD-RW Random access time...

  • Page 182: Windows 7 Backup And Recovery, Backing Up, Backup And Recovery

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup.

  • Page 183

    Note the following when backing up: Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot ●...

  • Page 184: Recovering

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Personal files must be restored from a backup.

  • Page 185: Backup And Recovery In Windows Vista, Overview, Backing Up Your Information

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup.

  • Page 186: Performing A Recovery, Using The Windows Recovery Tools

    Open a word-processing document, and then select Edit > Paste. The screen image is added to the document. Save the document. When backing up to discs, use any of the following types of discs (purchased separately): CD-R, ● CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive installed in your computer.

  • Page 187: Using F11

    If possible, back up all personal files. If possible, check for the presence of the Windows partition and the HP Recovery partition. To find the partitions, select Start > Computer. NOTE:...

  • Page 188: Using A Windows Vista Operating System Dvd (purchased Separately)

    (stored on discs or on an external drive) is easily accessible. To order a Windows Vista operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling technical support. For contact information, refer to the Worldwide Telephone Numbers booklet included with the computer.

  • Page 189: Backup And Recovery In Windows Xp, Overview, Backing Up Your Information

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup.

  • Page 190: Recovering Your Information, Performing A Recovery, Recovering The Operating System And Programs

    The recovery process reinstalls the original operating system, software, and drivers. Software, drivers, and updates not installed by HP must be manually reinstalled. To recover your operating system and programs, follow these steps: If possible, back up all personal files.

  • Page 191

    Turn on the computer. Follow the on-screen instructions to install the operating system. After the operating system is installed, remove the Operating System disc and insert the Driver Recovery disc. Follow the on-screen instructions to install the drivers and programs. Backup and recovery in Windows XP...

  • Page 192: Linux Backup And Recovery

    The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup.

  • Page 193: Connector Pin Assignments, Audio-in (microphone)

    Connector pin assignments 1394 Signal Power Ground TPB- TPB+ TPA- TPA+ Audio-in (microphone) Signal Audio signal in Audio signal in Ground 1394...

  • Page 194: Audio-out (headphone), External Monitor

    Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Chapter 8 Connector pin assignments...

  • Page 195: Rj-45 (network), Rj-11 (modem)

    RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused RJ-11 (modem) Signal Unused Ring Unused Unused Unused RJ-45 (network)

  • Page 196: Serial (select Models Only), Universal Serial Bus

    Serial (select models only) Signal 1 Data carrier detect Received data Transmitted data Data terminal ready Signal ground Data set ready Request to send Clear to send Ring indicator Universal Serial Bus Signal +5 VDC Data Data + Ground Chapter 8 Connector pin assignments...

  • Page 197: Power Cord Set Requirements, Requirements For All Countries

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 198: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzlerland Taiwan...

  • Page 199: Recycling, Battery, Display

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.

  • Page 200

    Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.

  • Page 201

    Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.

  • Page 202

    Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.

  • Page 203

    Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Display...

  • Page 204

    Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 205: Index

    Index Symbols/Numerics Blu-ray ROM with LightScribe DVD 1394 ±R/RW SuperMulti DL Drive Cable kit connector pinout 185 specifications 171 contents 50 Bluetooth module spare part number 50 removal 74 cables, service considerations 66 AC adapter, spare part spare part number 74 chipset, product description 2 number 53 boot options 148, 156, 164...

  • Page 206

    Dual Core CPU 149, 157, 165 spare part numbers 104 modem, product description 5 DVD-ROM Drive hinge, spare part number 49 monitor port specifications 173 HP QuickLook 2 149, 157, 165 connector pinout 186 DVD±RW SuperMulti Double-Layer HP SpareKey Drive enrollment 154, 162 specifications 172 network jack DVD±RW SuperMulti with...

  • Page 207

    148 Charge 149 keyboard 8 passwords 154, 162 Security menu mass storage devices 4 pin assignments allow reset of HP ProtectTools memory module 4 modem jack 187 security keys 154, 162 microphone 5 RJ-11 187 always prompt for HP SpareKey...

  • Page 208

    speakers removal 130 Unified Extensible Firmware spare part number 130 Interface (UEFI) specifications mode 149, 157, 165 Blu-ray ROM with LightScribe Universal Serial Bus (USB) port DVD±R/RW SuperMulti DL connector pinout 188 Drive 171 USB legacy computer 167 support 144, 148, 151, 156 display 168, 169 , 159, 164 DVD ±RW and CD-RW...

Comments to this Manuals

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Latest comments:

  • Thomas Ninan Jun 07, 2014 07:37:
    My laptop hp probook 6560b
    is with built in bluthooth module or not
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