HP ProBook 640 G2 Maintenance And Service Manual
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HP ProBook 640 G2 Maintenance And Service Manual

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HP ProBook 640 G2 Notebook PC
HP ProBook 645 G2 Notebook PC
HP ProBook 650 G2 Notebook PC
HP ProBook 655 G2 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 640 G2

  • Page 1 HP ProBook 640 G2 Notebook PC HP ProBook 645 G2 Notebook PC HP ProBook 650 G2 Notebook PC HP ProBook 655 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................6 Right ..................................6 Left ..................................8 Display ..................................9 Top ..................................10 TouchPad ............................10 Lights ..............................11 Buttons, speakers, and fingerprint reader ..................12 Special function keys ........................14 Using the hot keys ..........................
  • Page 8 Audio board ............................78 Serial ..............................80 Display assembly ..............................82 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ................ 88 Using Computer Setup ............................88 Starting Computer Setup ........................88 Navigating and selecting in Computer Setup ................... 88 Restoring factory settings in Computer Setup .................
  • Page 9 Using HP Sure Start (select products only) ......................92 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8.1 ............... 93 Using Computer Setup ............................93 Starting Computer Setup ........................93 Navigating and selecting in Computer Setup ................... 93 Restoring factory settings in Computer Setup .................
  • Page 10 13 Backup and recovery in Windows 7 ......................114 Creating recovery media and backups ......................114 Guidelines ............................114 Creating recovery media with HP Recovery Disc Creator ............... 114 Creating recovery media ....................115 Backing up your information ......................115 Performing a system recovery ..........................

  • Page 11: Product Description

    HP 650 G2 Notebook PC HP 655 G2 Notebook PC Processors HP 640 and HP 650 products: Intel Skylake Core i3-6100U Dual Core 2.3GHz SoC BGA Intel Skylake Core i5-6200U Dual Core 2.3/2.8GHz SoC BGA Intel Skylake Core i5-6300U Dual Core 2.4/3.0GHz SoC BGA Intel Skylake Core i7-6600U Dual Core 2.6/3.4GHz SoC BGA...
  • Page 12 Category Description 14.0" FHD Slim eDP SVA 60% 300 nits (1920 x 1080) Touch with camera and with WWAN Anti-glare panels for 15" products with LED backlight: 15.6" HD AG SVA 45% CG 220 nits eDP 1.2 flat (1366x768) 15.6" HD AG SVA 45% CG 220 nits eDP 1.2 flat (1366x768) with camera 15.6"...
  • Page 13 Category Description SSD 512GB 2280 M2 PCIe-3x4 DS SSD 512GB 2280 M2 PCIe-3x4 DS NVMe SSD 512GB 2280 M2 PCIe-3x4 SS NVMe SSD 512GB 2280 M2 SATA-3 self-encrypting drive Opal2 SSD 512GB 2280 M2 SATA-3 TLC Optical drive SATA-3 7 mm 2.5 fixed optical drives: DVD-ROM (defeatured combo) DVD+/-RW SuperMulti DL Blu-ray ROM DVD+/-RW SuperMulti DL...
  • Page 14 Dual Point, Spill-resistant with drain, DuraKeys and backlit Power requirements Battery: 3-cell HP Long Life Prismatic 48 WHr ( 4.21 Ahr ) Battery AC adapter: 45 Watt Smart nPFC 3 pin RC 4.5mm connector - non slim 45 Watt Smart nPFC 3 pin RC 4.5mm connector - non slim 2 prong 65 Watt Smart nPFC 3 pin RC 4.5mm connector...
  • Page 15 Category Description ● Win 8.1 64 High-End Emerging Markets Win 8.1 64 High-End Multi-Language ● ● Win 8.1 PRO 64 ● Win 10 Home 64 ● Win 10 Home 64 Single Language ● Win 10 Home 64 CPPP ● Win 10 Home 64 High-end ●...

  • Page 16: External Component Identification

    External component identification Right Component Description Dual-Mode DisplayPort Connects an optional digital display device, such as a high- performance monitor or projector. USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current.
  • Page 17 Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.

  • Page 18: Left

    Left NOTE: Refer to the illustration that most closely matches your computer. Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 20: Top

    Component Description Select My PC, select the Specifications tab, and then select User Guides. TouchPad Component Description Pointing stick (select products only) Moves the pointer and selects or activates items on the screen. Left pointing stick button (select products only) Functions like the left button on an external mouse.

  • Page 21: Lights

    Lights Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...

  • Page 22: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 23 Component Description A wireless network must be set up before a wireless connection is possible. Volume mute button (select products only) Mutes and restores speaker sound. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 24: Special Function Keys

    Special function keys NOTE: Refer to the illustration that most closely matches your computer. Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, the key, or the fn+b.

  • Page 25: Using The Hot Keys

    Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, the key, or the fn+b. Using the hot keys on page 15 Windows key Opens the Start menu.
  • Page 26 Press fn+function key Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key.

  • Page 27: Bottom

    Bottom Component Description Docking station support holes Support an optional docking station. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 28 Off: The battery is not charging. ● Drive light ● Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. Chapter 2 External component identification...

  • Page 29: Rear

    Rear Component Description External monitor port Connects an external VGA monitor or projector. Serial port (select products only) Connects an optional device such as a serial modem, mouse, or printer. Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support: (1): Serial number (2): Product number...
  • Page 30 Using Windows, briefly press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard. Chapter 2 External component identification...

  • Page 31: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 32 Item Component Spare part number Display NOTE: For spare part information, see Display assembly subcomponents on page Chapter 3 Illustrated parts catalog...
  • Page 33 Item Component Spare part number Hinge covers For 14” products 840685-001 For 14” products with a touch screen 840686-001 For 15” products 840738-001 For 15” products with a touch screen 840739-001 Keyboard NOTE: For a detailed list of country codes, see Keyboard on page Keyboard for 14”...
  • Page 34 Item Component Spare part number (12) For 15" products with high-quality integrated graphics 840734-001 For 14" products with discrete graphics 840663-001 For 15" products with discrete graphics 840733-001 (13) System board Discrete memory, Intel i5-6300U processor, and WWAN capability 840712-001 Discrete memory, Intel i5-6300U processor, WWAN capability, and Windows 840712-601 Discrete memory, Intel i7-6300U processor, and WWAN capability...
  • Page 35 Item Component Spare part number UMA memory, Intel i7-6820HQ processor, and WWAN capability 844346-001 UMA memory, Intel i7-6820HQ processor, and WWAN capability, and Windows 844346-601 (14) Fingerprint reader board (includes cable) For 14" products 840664-001 For 15" products 840735-001 (15) Optical drive board (includes cable) (16) Speaker (includes cable)
  • Page 36 Item Component Spare part number Huawei Wrangler MU736 HSPA+ w/GPS M.2 793516-001 (25) Battery 801554-001 (26) Optical drive NOTE: For spare part information, see Mass storage devices on page (27) Service door For 14" products 845169-001 For 15" products 845171-001 Chapter 3 Illustrated parts catalog...

  • Page 37: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Bezel For 14" HP 640 products 840658-001 For 15" HP 650 products 840726-001 For 14" HP 645 products 841482-001 For 15" HP 655 products 842333-001 Hinge cover Hinge cover for 14" products 840685-001 Hinge cover for 15"...
  • Page 38 Item Component Spare part number Hinge cover Hinge cover for 14" products with a touch screen 840686-001 Hinge cover for 15" products with a touch screen 845835-001 Panel Slim panel for 14" products 840697-001 Flat panel for 14" products 840698-001 Touch screen for 14"...

  • Page 39: Mass Storage Devices

    Mass storage devices Item Component Spare part number Solid-state drive 128GB M2 SATA-3 TLC 840701-001 841485-001 842336-001 128GB SATA-3 TLC for use in Brazil 840708-001 180GB M2 SATA-3 MLC 840702-001 841486-001 842337-001 180GB M2 SATA-3 self-encrypting Opal2 841487-001 842338-001 180GB M2 SATA-3 self-encrypting OPAL2 MLC 840703-001 SSD 240GB 2280 M2 SATA-3 843145-001...
  • Page 40 Item Component Spare part number 256GB M2 SATA-3 self-encrypting OPAL2 MLC 840705-001 842341-001 841490-001 256GB M2 PCIe-3x4 NVMe 840710-001 256GB PCIe-3x4 NVMe 841488-001 842339-001 512GB M2 SATA-3 TLC 840706-001 841492-001 842343-001 512GB M2 SATA-3 self-encrypting OPAL2 MLC 840707-001 841493-001 842344-001 512GB M2 PCIe-3x4 NVMe 840711-001 841491-001...

  • Page 41: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter 90 W PFC ADPTR S-3P 4.5MM (select 15" products only) 710413-001 65 W AC adapter nPFC S-3P 4.5MM 710412-001 65 W AC adapter nPFC SMART 4.5mm EM 714657-001 45 W AC adapter NPFC SMART RC 4.5mm NSLIM 741727-001 45 W AC adapter NPFC SMART RC 4.5mm 2P 742436-001...

  • Page 42: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 43: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 44: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 45: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 46: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm 10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 47: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as xx screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.

  • Page 48: Battery

    Lift the service door to remove it (2). Battery Description Spare part number Battery 3C 48WHr 4.21Ah LI CI03048XL-PR 801554-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal andreplacement Before removing the battery, follow these steps: Shut down the computer.

  • Page 49: Hard Drive

    Lift the battery (2), and remove it (3). Reverse this procedure to install the battery. Hard drive Description Spare part number Hard drive 500GB 7200RPM RAW 7mm 703267-001 500GB 5400RPM SATA RAW HYB8G 7mm 732000-001 1TB 5400RPM RAW 7mm 762990-001 500GB 7200RPM SATA FIPS RAW 7mm 820572-001 500GB 7200RPM SATA self-encrypting RAW 7mm...
  • Page 50 Remove the hard drive: Loosen 4 P1 captive screws or remove 4 M 2.0x8L P1 screws (1). Pull the plastic tab (2), and then remove the hard drive (3). If it is necessary to disassemble the hard drive, remove the 4 screws (1), and then remove pull the tab (2) to remove the cover from the hard drive.

  • Page 51: Solid-State Drive (Select Products Only)

    Reverse this procedure to reassemble and install the hard drive. Solid-state drive (select products only) Description Spare part number Solid-state drive 128GB M2 SATA-3 TLC 840701-001 841485-001 842336-001 128GB SATA-3 TLC for use in Brazil 840708-001 180GB M2 SATA-3 MLC 840702-001 841486-001 842337-001...

  • Page 52: Wwan Module (Select Products Only)

    IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the solid-state drive, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 53 Description Spare part number T77W595 LTE M.2 w/GPS 800870-001 Huawei Wrangler MU736 HSPA+ w/GPS M.2 793516-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the WWAN module, follow these steps: Shut down the computer.

  • Page 54: Wlan Module

    Remove 1 M 2.0x 3L P1screw (2), and then remove the WWAN module. Reverse this procedure to install the WWAN module. WLAN module NOTE: The WLAN module spare part kit includes the cable. Description Spare part number WLAN Broadcom Nami 43142 bgn 1x1 + BT 4 LE PCIe+USB NGFF 1630 MOW 792608-001 Realtek Shanks RTL8188EE bgn 1x1 PCI-e NGFF 2230 M.2 WW (NB) 792609-001...
  • Page 55 Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the following components: Service door (see Service door on page 37).

  • Page 56: Optical Drive

    Optical drive Description Spare part number Optical drive Optical drive/Blu-ray combo for 14” products 840688-001 Optical drive/DVD combo for 14" products 840689-001 Optical drive/DVD ROM combo for 14" products 840690-001 Optical drive/Blu-ray combo for 15" products 840741-001 Optical drive/DVD combo for 15" products 840742-001 Optical drive/DVD ROM combo for 15"...
  • Page 57 Remove the optical drive (2). Reverse this procedure to install the optical drive. Component replacement procedures...

  • Page 58: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. Description Spare part number Keyboard for 14" products (includes keyboard cable) 840791-001 Backlit keyboard for 14" products (includes keyboard cable and backlight cable) 840800-001 840801-001 Keyboard for 15"...
  • Page 59 Hard drive (see Hard drive on page 39). Solid-state drive (see Solid-state drive (select products only) on page 41). WWAN module (see WWAN module (select products only) on page 42). WLAN module (see WLAN module on page 44). Optical drive (see Optical drive on page 46).
  • Page 60 Gently insert a Torx screwdriver or other blunt tool into the keyboard release opening under the memory module, and then press gently on the back of the keyboard until the keyboard disengages from the computer. CAUTION: Press gently to avoid damaging the mylar on the back of the keyboard. Rotate the keyboard downward (1) onto the top cover (1), and then release and disconnect the following connectors and cables: ●...

  • Page 61: Memory

    Remove the keyboard (8). Reverse this procedure to install the keyboard. Memory Description Spare part number Memory 2GB PC3L 12800 1600MHz shared memory 691739-001 4GB PC3L 12800 1600MHz shared memory 691740-001 8GB PC3L 12800 1600MHz shared memory 693374-001 4GB 2133MHz 1.2v DDR4 shared memory 820569-001 8GB 2133MHz 1.2v DDR4 shared memory 820570-001...
  • Page 62 Before removing the memory module, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the following components: Service door (see Service door on page...
  • Page 63 CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Align the notched edge (1) of the memory module with the tab in the memory module slot. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated.

  • Page 64: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as xx screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 65: Hinge Cover

    Hinge cover Description Spare part number Hinge Kit for 14" products 840684-001 Hinge Kit for 15" products 840737-001 Hinge Kit for 14" products with a touch screen 845830-001 Hinge Kit for 15" products with a touch screen 845835-001 Hinge cover for 14" products 840685-001 Hinge cover for 15"...
  • Page 66 Reverse this procedure to replace the hinge covers. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Base Enclosure

    Base enclosure IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Description Spare part number Base enclosure For 14" products 840712-001 For 15" products 840725-001 Before removing the base enclosure, follow these steps: Shut down the computer.
  • Page 68 Remove the two M2x3L screws (1), the wo M2x1.5L 1 P0 screws (2), 1 M2.5x8L T8 screw (3), and 10 M2.6x6L T8 screws (8). Reverse this procedure to install the base enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: System Board

    System board Description Spare part number System board Discrete memory, Intel i5-6300U processor, and WWAN capability 840712-001 Discrete memory, Intel i5-6300U processor, WWAN capability, and Windows 840712-601 Discrete memory, Intel i7-6300U processor, and WWAN capability 840713-001 Discrete memory, Intel i7-6300U processor, WWAN capability, and Windows 840713-601 UMA memory, AMD A10-8700B processor, and WWAN capability 841494-001...
  • Page 70 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the system board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 71: Fan And Heat Sink Assembly

    Lift the system board (4), and then remove it (5). Reverse this procedure to install the system board. Fan and heat sink assembly Description Spare part number Fan and heat sink assembly For 14" products with integrated graphics 840662-001 For 14" products with discrete graphics 840663-001 For 15"...
  • Page 72 Service door (see Service door on page 37). Remove the battery (see Battery on page Hard drive (see Hard drive on page 39). Solid-state drive (see Solid-state drive (select products only) on page 41). WWAN module (see WWAN module (select products only) on page 42).
  • Page 73 Lift the fan and heat sink assembly (3) to remove it. Reverse this procedure to install the fan and heat sink assembly. Component replacement procedures...

  • Page 74: Optical Drive Board

    Optical drive board Description Spare part number Optical drive board For products with an optical drive 840745-001 For products with an optical drive and a serial port (select products only) 840746-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the optical drive board, follow these steps: Shut down the computer.

  • Page 75: Top Cover And Touchpad

    Reverse this procedure to install the optical drive board. Top cover and TouchPad NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Top cover (includes TouchPad) Top cover for 14" products with a TouchPad 840719-001 Top cover for 14"...
  • Page 76 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the following components: Service door (see Service door on page 37). Remove the battery (see Battery on page Hard drive (see Hard drive on page...
  • Page 77 Turn the computer over, and then disconnect the power button board cable (1), the speaker cable (2), and the fingerprint reader board cable (3). Carefully disconnect the plastic clips (1) on the front edge, and then remove the top cover (1). Reverse this procedure to install the top cover.

  • Page 78: Rtc Battery

    Remove 4 Phillips screws (1), and then lift the TouchPad bracket (2) to remove it. RTC battery Description Spare part number RTC battery 651948-001 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the RTC battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Remove the following components: Service door (see Service door on page 37).

  • Page 80: Speaker

    Reverse this procedure to install the RTC battery. Speaker NOTE: The speaker spare part kit includes the speaker cable. Description Spare part number Speaker Kit 840700-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the speaker, follow these steps: Shut down the computer.

  • Page 81: Power Button Board

    Lift the speaker assembly to remove it.(3). Reverse this procedure to install the speaker. Power button board NOTE: The power button board spare part kit includes the cable. Description Spare part number Power button board For 14" products 840694-001 For 15" products 840744-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and...

  • Page 82: Fingerprint Reader (Select Products Only)

    WLAN module (see WLAN module on page 44). Optical drive (see Optical drive on page 46). Keyboard (see Keyboard on page 48). Hinge covers (see Hinge cover on page 55). Base enclosure (see Base enclosure on page 57). System board (see System board on page 59).
  • Page 83 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the fingerprint reader, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 84: Smart Card Reader

    Remove the cable (3), and then remove the fingerprint reader (4). Reverse this procedure to install the fingerprint reader. Smart card reader NOTE: The smart card reader spare part kit includes the metal shield Description Spare part number Smart card reader board (includes metal shield) 840694-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and...
  • Page 85 WLAN module (see WLAN module on page 44). Optical drive (see Optical drive on page 46). Keyboard (see Keyboard on page 48). Hinge covers (see Hinge cover on page 55). Base enclosure (see Base enclosure on page 57). System board (see System board on page 59).

  • Page 86: Near Field Communication Module

    Near Field Communication module Description Spare part number Near Field Communication (NFC) module 840661-001 For 14" products 840661-001 For 15" products 840729-001 Near Field Communication (NFC) cable For 14" products 840661-001 For 15" products 840729-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the NFC module, follow these steps: Turn off the computer.
  • Page 87 Reverse this procedure to replace the panel. Component replacement procedures...

  • Page 88: Audio Board

    Audio board Description Spare part number Audio board 840692-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the audio board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 89 Reverse this procedure to replace the audio board. Component replacement procedures...

  • Page 90: Serial

    Serial Description Spare part number Serial 840746-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the audio board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 91 Reverse this procedure to replace the audio boardr. Component replacement procedures...

  • Page 92: Display Assembly

    840748-001 Flat panel for 15" products 840749-001 Touch screen for 15" products (includes camera) 840740-001 Display bezels For 14" HP 640 products 840658-001 For 14" HP 645 products 841482-001 For 15" HP 650 products 840726-001 For 15" HP 655 products...
  • Page 93 Optical drive (see Optical drive on page 46). Keyboard (see Keyboard on page 48). Hinge covers (see Hinge cover on page 55). Base enclosure (see Base enclosure on page 57). System board (see System board on page 59). Fan/heat sink assembly (see Fan and heat sink assembly on page 61).
  • Page 94 Rotate the top of the display panel downward (1) onto the keyboard. Disconnect the cable from the connector (2), and then remove the panel (3). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 95 If it is necessary to replace the hinge brackets, remove the M2.5x2.5L P1 screws from each side (1), and then remove the hinge brackets (2). If it is necessary to replace the WLAN antenna cables, remove the 3 screws from each side (1), and then remove the WLAN antenna cables (2).
  • Page 96 If it is necessary to replace the WWAN antenna cables (select products only, remove the 3 screws from each side (1), and then remove the WWAN antenna cables (2). If it is necessary to replace the webcam: Disconnect the cable (1) from the webcam. Detach the webcam (2) from the display enclosure.
  • Page 97 Detach the microphone board (2) from the display enclosure. The microphone board is available using spare part number 840691-001. Reverse these procedures to reassemble and install the display assembly components. Display assembly...

  • Page 98: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 10

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲...

  • Page 99: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter.

  • Page 100: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 101: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 102: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 103: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 8.1

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● ▲...

  • Page 104: Restoring Factory Settings In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8.1...

  • Page 105: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 106: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 107: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 108: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 7

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲...

  • Page 109: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter.

  • Page 110: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support Assistant.

  • Page 111: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 112: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 113: Using Hp Pc Hardware Diagnostics (Uefi)

    10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 114 Use the categories listed to find your product. – or – Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 115: 11 Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 116: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 117: Restore And Recovery

    Creating HP Recovery media (select products only) on page 105. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 118: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 119: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 120: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 121: 12 Backup And Recovery In Windows 8.1

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 122: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 123: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 124: 13 Backup And Recovery In Windows 7

    13 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 125: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP ●...

  • Page 126: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select products only), or create system repair media (select products only).

  • Page 127: Using F11 Recovery Tools (Select Products Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 128 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 129: 14 Specifications

    14 Specifications Computer specifications 15" products 14" products Dimensions Width 378 (14.88 in) 340 (13.39 in) Depth 257 (10.11 in) 237 (9.33 in) Height (front to back) 27.4 (1.07 in) 27 (1.06 in) Weight 5.1 or 5.37 lbs(depending on 4.3 or 4.57 lbs (depending configuration) on configuration) Input power...

  • Page 130: Hard Drive Specifications

    Hard drive specifications 1-TB, 5400-rpm 750-GB, 5400-rpm 500-GB, 7200-rpm 500-GB, 7200-rpm 500-GB, SATA* Hybrid SATA 8GB FIPS SATA Opal2 ** SATA ** 7200-rpm NAND ** self- encrypting SATA Opal2 Dimensions Height 7.2 mm (0.28 in) Width 69.85 mm (2.75 in) Weight 99 g max Interface type...
  • Page 131 128 GB 180 GB 180 GB 240 GB 256 GB 256 GB 256 GB 512 GB 2280 M2 2280 M2 2280 M2 2280 M2 2280 M2 2280 M2 2280 M2 SATA - 3 SATA-3 SATA-3 SATA-3 SATA-3 PCIe-3x4 SATA-3 SATA-3 TLC* TLC* MLC*...

  • Page 132: 15 Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 133 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 134: 16 Statement Of Memory Volatility

    HP Business PC products that use Intel -based or AMD -based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-...
  • Page 135 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 136 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 137 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” “message is displayed at the bottom of the screen.

  • Page 138: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 139 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage 129...

  • Page 140: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 141: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 142: 17 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 143: Index

    Index Driver Recovery DVD, AC adapter, spare part numbers 31 Cable Kit, spare part numbers 31 creating 114 Antenna Kit, spare part numbers 31 caps lock light, identifying 11 using for restore 117 audio board chipset, product description 1 Dual-Mode DisplayPort, identifying removal 78 components spare part number 25, 78...
  • Page 144 HP PC Hardware Diagnostics (UEFI) battery 18 optical drive using 103 caps lock 11 product description 3 HP Recovery Disc Creator, using 114 drive 18 removal 46 HP Recovery Manager microphone mute 11 spare part number 26 correcting boot problems 109...
  • Page 145 106 spare part number 26, 37 creating 106 system 107 service door, spare part number 37 system restore point, creating 105 USB flash drive 108 serviceability, product description 5 using HP Recovery media 106 Index 135...
  • Page 146 Windows tools top cover using 106 removal 65 wireless antennas, identifying 9 spare part numbers 23, 65 wireless light 11, 17 TouchPad wireless, product description 3 buttons 10 WLAN removal 65 removal 44 spare part number 23 spare part numbers 44 spare part numbers 23, 65 WLAN antenna cables TouchPad light, identifying 10...

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