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HP ProBook 640 G1 Maintenance And Service Manual

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HP ProBook 640 G1 Notebook PC
HP ProBook 645 G1 Notebook PC
HP ProBook 650 G1 Notebook PC
HP ProBook 655 G1 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP ProBook 640 G1

  • Page 1 HP ProBook 640 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 9 Display ................................... 9 Buttons and fingerprint reader (select models only) ..................11 Keys ..................................13 Lights ................................... 15 TouchPad ................................17 Front ..................................18 Left side ................................19 Right side ................................
  • Page 6 Power connector cable ............................101 RTC battery ................................ 103 Display assembly ............................... 104 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ............... 109 Using Computer Setup ............................109 Starting Computer Setup ........................ 109 Navigating and selecting in Computer Setup ................. 110 Restoring factory settings in Computer Setup ................
  • Page 7 Using HP PC Hardware Diagnostics (UEFI) (select models only) ............ 120 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........121 Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ......121 Using Computer Setup ........................121 Starting Computer Setup ....................
  • Page 8 Windows 7 ................................. 141 Creating recovery media and backups ................... 141 Guidelines ........................141 Creating recovery media with HP Recovery Disc Creator (select models only) ..141 Creating recovery media ................142 Backing up your information ..................142 Performing a system recovery ....................... 143 Using the Windows recovery tools ................
  • Page 9 Remove everything and reinstall SLED ..................147 13 Statement of Volatility ..........................149 Non-volatile memory usage ..........................150 Questions and answers ............................. 152 14 Power cord set requirements ........................154 Requirements for all countries ......................... 154 Requirements for specific countries and regions ..................... 154 15 Recycling ..............................

  • Page 11: Product Description

    Product description Category Description Product Name HP ProBook 640 G1 Notebook PC HP ProBook 645 G1 Notebook PC HP ProBook 650 G1 Notebook PC HP ProBook 655 G1 Notebook PC ● Processors Intel™ Core® i7-4802MQ 2.70-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 47 W) ●...
  • Page 12 Category Description ● Processors (continued) AMD Quad Core A6-4400M with Radeon HD 7520G Graphics (3.2 GHz/2.7 GHz; 4.0-MB L2 cache, 35W) ● AMD Quad Core A4-5150M with Radeon HD 8350G Graphics (3.3 GHz/2.7 GHz; 4.0-MB L2 cache, 35W) ● AMD Quad Core A4-4300M with Radeon HD 7420G Graphics (3.0 GHz/2.5 GHz; 4.0-MB L2 cache, 35W) Chipset Mobile Intel QM87...
  • Page 13 Category Description ● Panel (continued) 15.6-in. FHD AG SVA (1920×1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) with WWAN ● 15.6-in. FHD AG SVA (1920×1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) with camera ●...
  • Page 14 Category Description Hard drive (continued) Support for the following hard drives: ● 1-TB, 5400-rpm, 9.5-mm ● 750-GB, 7200-rpm, 7.0-mm ● 500-GB, 7200-rpm, 7.0-mm ● 500-GB, 5400-rpm, 7.0-mm, FIPS (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems) ●...
  • Page 15 Two WWAN antennas built into display assembly Security provided by subscriber identify module (SIM), slot located in battery bay Support for the following WWAN formats: ● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HSPA+ Mobile Broadband Module ●...
  • Page 16 ◦ 2-finger scrolling ◦ 2-finger zoom (pinch) Power requirements Support for the following AC adapters: ● 90-W, HP Smart Adapter ● 65-W, HP Smart Adapter Support for the following batteries ● 9-cell cylindrical 100-WHr, 3.0-Ah, Li-ion battery ● 6-cell cylindrical 55-WHr, 2.8-Ah, Li-ion battery ●...
  • Page 17 Category Description Operating system (continued) Preinstalled: ● Windows 8.1 Chinese Market 64-bit ● Windows 8.1 Emerging Market 64-bit ● Windows 8.1 Multi-Language 64-bit ● Windows 8 Professional 64-bit ● Windows 8 Multi-Language 64-bit ● Windows 8 Emerging Market 64-bit ● Windows 8 CH 64-bit (available only in the People's Republic of China with Hardware Kit) ●...
  • Page 18 Category Description Operating system (continued) Restore media-OSDVD: ● Windows 8 Professional 64-bit (available only and required with Windows 8 downgrade operating systems) ● Windows 7 Professional 64 -bit (available with any Windows 8 Professional or Windows 7 Professional downgrade loc, not available in the People's Republic of China) Certified: ●...

  • Page 19: External Component Identification

    ● Windows 10 – Type camera in the taskbar search box, and then select Camera. ● Windows 8 – Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. ● Windows 7 – Select Start > All Programs > Communication and Chat >...
  • Page 20 Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8 or Windows 7: ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Chapter 2 External component identification...

  • Page 21: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
  • Page 22 Component Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound. Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 23: Keys

    Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or key.
  • Page 24 Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or key. Windows button Returns you to the Start screen from an open app or the Windows desktop.

  • Page 25: Lights

    Lights NOTE: Refer to the illustration that most closely matches your computer. Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. Caps lock light On: Caps lock is on.
  • Page 26 Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. ● Microphone mute light Amber: Microphone sound is off. ● Off: Microphone sound is on. Num lock light On: Num lock is on.

  • Page 27: Touchpad

    TouchPad Component Description Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. Left pointing stick button (select models only) Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. Left TouchPad button Functions like the left button on an external mouse.

  • Page 28: Front

    ● Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Chapter 2 External component identification...

  • Page 29: Left Side

    Left side NOTE: Refer to the illustration that most closely matches your computer. Component Description Power connector Connects an AC adapter. RJ-45 (network) jack/lights (2) Connects a network cable. ● Amber (left): The network is showing activity. ● Green (right): The network is connected. USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced USB power performance.
  • Page 30 Component Description RJ-45 (network) jack/lights (2) Connects a network cable. ● Amber (left): The network is showing activity. ● Green (right): The network is connected. USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced USB power performance. The USB charging port can also charge select models of cell phones and MP3 players, even when the computer is off.

  • Page 31: Right Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8 or Windows 7: ▲...

  • Page 32: Rear (Select Models Only)

    Rear (select models only) Component Description RJ-11 (modem) jack (select models only) Connects a modem cable. Serial port Connects an optional device such as a serial modem, mouse, or printer. Chapter 2 External component identification...

  • Page 33: Bottom

    If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Battery release latch Releases the battery.
  • Page 34 Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 External component identification...

  • Page 35: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number This is an alphanumeric identifier that is unique to each product.
  • Page 36 Item Description Function Warranty period This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Chapter 3 Illustrated parts catalog...

  • Page 37: Computer Major Components

    Computer major components Computer major components...
  • Page 38 Item Component Spare part number Display panel: 15.6-in., FHD, WLED UWVA 739998-001 15.6-in., HD, WLED UWVA 739997-001 14-in., HD WLED 747751-001 14-in., HD+ WLED 747752-001 14-in., FHD, WLED UWVA 747753-001 Display Panel Support Kit (includes LCD back cover and wireless antennas and transceivers): For use on models equipped with a 15.6-in.
  • Page 39 Item Component Spare part number For use on Saudi Arabia 738697-171 For use on Slovenia 738697-BA1 For use on South Korea 738697-AD1 For use on Spain 738697-071 For use on Sweden and Finland 738697-B71 For use on Switzerland 738697-BG1 For use on Taiwan 738697-AB1 For use on Thailand 738697-281...
  • Page 40 Item Component Spare part number For use on Russia 787801-251 For use on Saudi Arabia 787801-171 For use on Slovenia 787801-BA1 For use on South Korea 787801-AD1 For use on Spain 787801-071 For use on Sweden and Finland 787801-B71 For use on Switzerland 787801-BG1 For use on Taiwan 787801-AB1...
  • Page 41 Item Component Spare part number For use on Russia 738696-251 For use on Saudi Arabia 738696-171 For use on Slovenia 738696-BA1 For use on South Korea 738696-AD1 For use on Spain 738696-071 For use on Sweden and Finland 738696-B71 For use on Switzerland 738696-BG1 For use on Taiwan 738696-AB1...
  • Page 42 Item Component Spare part number For use on Romania 738688-271 For use on Russia 738688-251 For use on Saudi Arabia 738688-171 For use on Slovenia 738688-BA1 For use on South Korea 738688-AD1 For use on Spain 738688-071 For use on Sweden and Finland 738688-B71 For use on Switzerland 738688-BG1...
  • Page 43 Item Component Spare part number For use on Portugal 787294-131 For use on Romania 787294-271 For use on Russia 787294-251 For use on Saudi Arabia 787294-171 For use on Slovenia 787294-BA1 For use on South Korea 787294-AD1 For use on Spain 787294-071 For use on Sweden and Finland 787294-B71...
  • Page 44 745889-001 Top cover and 4-button TouchPad for HP ProBook 655 G1 models 745890-001 Top cover and 2-button TouchPad for HP ProBook 655 G1 models equipped with a 805782-001 backlit keyboard Top cover and 2-button TouchPad for HP ProBook 650 G1 models...
  • Page 45 Item Component Spare part number Smart Card reader for models equipped with a 4-button TouchPad and a 14-in. 744005-001 display assembly Power button board (includes cable) For 15.6-in. models 738701-001 For 14-in. models 738399-001 Speakers (include cables) 738404-001 Function button board (includes cable and double-sided adhesive): For use on computer models equipped with a 14-in.
  • Page 46 Item Component Spare part number Intel Core i5-4310M 2.70-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 3.0-MB 765143-001 L3 cache, dual core, 37 W) Intel Dual Core i5-4300M 2.60-GHz processor (3.0-MB L3 cache, 37 W) 738309-001 Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB 768420-001 L3 cache, dual core, 37 W) Intel Dual Core i5-4200M 2.50-GHz processor (3.0-MB L3 cache, 37 W)
  • Page 47 Item Component Spare part number For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics 801635-001 subsystem with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and a non- Windows operating system For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics 801634-601 subsystem with discrete memory, a 15.6-in.
  • Page 48 Item Component Spare part number For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics 803847-601 subsystem with UMA memory, a 14.0-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8 Professional operating system For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics 803847-501 subsystem with UMA memory, a 14.0-in.
  • Page 49 Item Component Spare part number System board for 15.6-in. computer models equipped with shared memory and the 744016-601 Windows 10 or Windows 8 Professional operating system with WWAN capability and a modem (includes replacement thermal material) System board for 15.6-in. computer models equipped with discrete memory with 744018-001 WWAN capability and a modem (includes replacement thermal material) System board for 15.6-in.
  • Page 50 AMD processor) and 744013-001 (for use only on computer models equipped with an Intel processor). (25) Modem module (select models only) 628824-001 (26) WWAN module (select models only) HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001...
  • Page 51 Item Component Spare part number Intel 802.11 2×2 a/b/g/n Combo Adapter 670292-001 Atheros 802.11 b/g/n 1×1 Combo Adapter 690019-001 Intel 802.11 2×2 AC + Bluetooth 4.0 717381-001 Intel 802.11 a/b/g/n 2×2 + Bluetooth 4.0 WLAN 710661-001 Broadcom 802.11 a/b/g/n 2×2 + BT 4.0 LE PCIe+USB HMC WW 730668-001 Intel 802.11 a/b/g/n 2×2 + BT 4.0 WLAN 747832-001...
  • Page 52 Item Component Spare part number 320-GB, 7200-rpm, 7.0-mm Toshiba locked hard drive for use only on computer models 794699-001 equipped with a 14.0-in. display assembly Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 738395-001 (29) RTC battery (includes cable and double-sided adhesive) 651948-001 (30) Battery:...

  • Page 53: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel: For use only on computer models equipped with an AMD processor and a 15.6-in. 745893-001 display assembly For use only on computer models equipped with an AMD processor and a 14.0-in. 738712-001 display assembly For use only on computer models equipped with an Intel processor and a 15.6-in.
  • Page 54 Item Component Spare part number Display panel: 15.6-in., FHD, SVA, AntiGlare, slim display panel for use only on computer models equipped 749610-001 with an AMD processor 15.6-in., FHD, SVA, AntiGlare, slim display panel for use only on computer models equipped 739998-001 with an Intel processor 15.6-in., FHD, SVA, AntiGlare, flat display panel for use only on computer models equipped...

  • Page 55: Cables

    Cable Kit (includes the RJ-45 (network) cable, monitor connector cable, and replacement thermal material for the models listed below): For use on HP ProBook 650 G1 computer models equipped with a 15.6-in. display assembly 744013-001 For use on HP ProBook 655 G1 computer models equipped with a 15.6-in. display assembly 745892-001 For use on computer models equipped with a 14-in.

  • Page 56: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: For 14-in. models 738402-001 For 15.6-in. models 738706-001 Fingerprint bracket Smart card reader blank WLAN bracket Fingerprint reader bezel SD card reader bezel Optical drive blank tray Chapter 3 Illustrated parts catalog...

  • Page 57: Mass Storage Devices

    Mass storage devices Item Component Spare part number Solid-state drive: For use on all computer models: 256-GB, SATA-3 SED solid-state drive supporting Opal2 763530-001 256-GB, SATA-3 solid-state drive supporting TLC 806235-001 256-GB, SATA-3 solid-state drive supporting TLC 806234-001 For use only on computer models equipped with an AMD processor: 180-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 15.6- 749955-001 in.
  • Page 58 Item Component Spare part number 256-GB, SM841 Samsung locked solid-state drive supporting Opal2 (for use only on 834423-001 computer models equipped with a 15.6-in. display assembly) 256-GB, SM841 Samsung locked solid-state drive supporting Opal2 (for use only on 834422-001 computer models equipped with a 14.0-in. display assembly) 180-GB, SATA-3 solid-state drive (for use only on computer models equipped with a 15.6- 749262-001 in.

  • Page 59: Miscellaneous Parts

    90-W HP Smart adapter (PFC, 3-wire, 4.5-mm) for use only on computer models equipped with an 693712-001 Intel processor 90-W HP Smart adapter (PFC, EM, 3-wire, 4.5-mm) for use only on computer models equipped with an 693713-001 Intel processor 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm, locked) for use only on computer models equipped 835498-001 with a 15.6-in.
  • Page 60 Component Spare part number Power cord (3-pin, black, 1.83-m): For use on all computer models: For use on Australia 490371-011 For use on Brazil 490371-202 For use on Europe 490371-021 For use on India 490371-D61 For use on Israel 490371-BB1 For use on North America 490371-001 For use on the People's Republic of China...

  • Page 61: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 62: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 63 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 64: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 65 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 66: Removal And Replacement Procedures For Customer Self-Repair Parts

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 67: Service Cover

    Turn the computer upside down on a flat surface. Slide the battery release latch (1) to release the battery. NOTE: The battery release latch automatically returns to its original position. Remove the battery (2) from the computer. Reverse this procedure to install the battery. Service cover Description Spare part number...

  • Page 68: Hard Drive

    Slide the service cover toward the front of the computer (4) and lift (5) to remove the service cover. Reverse this procedure to install the service cover. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components are included in the Hard Drive Hardware Kit, spare part number 738395-001.
  • Page 69 Description Spare part number 500-GB, 7200-rpm, 7.0-mm hard drive for use only on computer models equipped with a 14.0-in. 703267-001 display assembly 500-GB, 5400-rpm, 7.0-mm, FIPS hard drive 812618-001 320-GB, 720000-rpm, 7.0-mm hard drive 634862-001 For use only on computer models equipped with an Intel processor: 1.0-TB, 7200-rpm, 9.5-mm hard drive for use only on computer models equipped with a 14.0-in.
  • Page 70 Lift the hard drive (4), and then pull the hard drive out of the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the hard drive tab toward you. Disconnect the hard drive connector cable (1) from the hard drive.

  • Page 71: Modem Module (Select Models Only)

    Remove the hard drive bracket (3) from the hard drive. The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 738395-001. Reverse this procedure to install a hard drive. Modem module (select models only) Description Spare part number Modem module...

  • Page 72: Primary Memory Module

    Disconnect the modem module cable (3) from the modem module. Remove the modem module. Reverse this procedure to install the modem module. Primary memory module The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
  • Page 73 Description Spare part number 4-GB (PC3L, 12800, 1600) 691740-001 2-GB (PC3L, 12800, 1600) 691739-001 To add or replace a memory module: Save your work and shut down the computer. Disconnect AC power and external devices connected to the computer. Remove the battery (see Battery on page 56).

  • Page 74: Expansion Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.

  • Page 75: Wwan Module (Select Models Only)

    Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. WWAN module (select models only) Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 723895-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module...
  • Page 76 NOTE: The WWAN antenna cable labeled “5” connects to the WWAN module “Main” terminal labeled “5”. The WWAN antenna cable labeled “6” connects to the WWAN module “Aux/GPS” terminal labeled “6”. Remove the Phillips screw (2) that secures the WWAN module to the system board. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

  • Page 77: Wlan Module

    WLAN module Description Spare part number Qualcomm Atheros AR9485 802.11b/g/n 1×1 WiFi Adapter 675794-001 Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter for use only in Brazil 712639-201 Intel 802.11 2×2 a/b/g/n Combo Adapter 695915-001 Intel 802.11 2×2 a/b/g/n Combo Adapter 670292-001...
  • Page 78 Remove the WLAN module (4) by gently pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 79: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive 749959-001 739999-001 744820-001 DVD±RW SuperMulti Double-Layer Drive 749958-001 744822-001 740001-001 DVD-ROM Drive 749957-001 744821-001 740000-001 735601-001 Before removing the optical drive, follow these steps: Turn off the computer.

  • Page 80: Solid-State Drive

    Remove the optical drive (3). Reverse this procedure to install the optical drive. Solid-state drive Description Spare part number For use in all computer models: 256-GB, SATA-3 SED solid-state drive supporting Opal2 763530-001 256-GB, SATA-3 solid-state drive supporting TLC 806235-001 256-GB, SATA-3 solid-state drive supporting TLC 806234-001 For use inly on computer models equipped with an AMD processor:...
  • Page 81 Description Spare part number 512-GB, SATA-3 solid-state drive supporting TLC 829939-001 256-GB, SM841 Samsung locked solid-state drive supporting Opal2 (for use only on computer models 834423-001 equipped with a 15.6-in. display assembly) 256-GB, SM841 Samsung locked solid-state drive supporting Opal2 (for use only on computer models 834422-001 equipped with a 14.0-in.

  • Page 82: Keyboard

    Reverse this procedure to install the solid-state drive. Keyboard For use in country or region Spare part For use in country or region Spare part number number Keyboard for 15.6-in. models with pointing stick (includes keyboard cable and pointing stick cable): For use in Belgium 738697-A41 For use in the Netherlands...
  • Page 83 For use in country or region Spare part For use in country or region Spare part number number Keyboard for 15.6-in. models with backlight (includes For use in Latin America 787801-161 backlight and keyboard cables): For use in Belgium 787801-A41 For use in the Netherlands 787801-B31 For use in Brazil...
  • Page 84 For use in country or region Spare part For use in country or region Spare part number number For use in Latin America 738696-161 For use in the United Kingdom 738696-031 and Singapore For use in the Netherlands 738696-B31 For use in the United States 738696-001 Keyboard for 14-in.
  • Page 85 For use in country or region Spare part For use in country or region Spare part number number For use in India 787294-D61 For use in Taiwan 787294-AB1 For use in Israel 787294-BB1 For use in Thailand 787294-281 For use in Italy 787294-061 For use in Turkey 787294-141...
  • Page 86 Open the computer. Insert a thin tool (1) to loosen the tabs on the rear edge of the keyboard (2), and then lift the rear edge of the keyboard (3). Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest. For models without a pointing stick, remove the metal shield (2) that covers the keyboard zero insertion force (ZIF) connector.
  • Page 87 Remove the keyboard (5). Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest. For models with a pointing stick, release the ZIF connector (2) to which the pointing stick cable is attached, and then disconnect the pointing stick cable from the system board.
  • Page 88 Remove the keyboard (5) Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 89: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Fan and heat sink assembly NOTE: The fan and heat sink assembly spare part kit includes replacement thermal material.
  • Page 90 Remove the heat sink assembly: NOTE: Due to the adhesive quality of the thermal material located between the heat sink assembly and the system board components, it may be necessary to move the heat sink assembly from side to side to detach it. ●...
  • Page 91 ● For computer models equipped with discrete graphics, following the 1, 2 sequence stamped into the graphics board heat sink, loosen captive screws (1). Following the 1 through 4 sequence stamped into the processor heat sink, loosen the four Phillips captive screws that secure the processor heat sink to the system board (2).

  • Page 92: Base Enclosure

    Thermal locations for computer models equipped with discrete graphics are shown in the following illustration: ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it. ● Thermal paste is used on the graphics board processor (3) and the heat sink section (4) that services it Reverse this procedure to install the fan/heat sink assembly.
  • Page 93 Keyboard (see Keyboard on page Fan and heat sink assembly (see Fan and heat sink assembly on page Remove the base enclosure: Remove the rubber screw covers. Remove the fourteen Torx T8 screws that secure the top cover to the computer. Base enclosure...
  • Page 94 Remove the following screws that secure the base enclosure to the computer: (1) Two Torx T8 screws in the optical drive bay (2) Three Torx T8 screws in the battery bay (3) Two Phillips screws Remove the memory card (4). Turn the computer right side up with the front toward you.

  • Page 95: Usb Board

    USB board Description Spare part number USB board (includes cable) For use in ProBook 650 G1 models equipped with a 15.6-in. display assembly 738702-001 For use in ProBook 655 G1 models equipped with a 15.6-in. display assembly 745891-001 For use in computer models equipped with a 14-in. display assembly 738400-001 Before removing the USB board, follow these steps: Turn off the computer.

  • Page 96: Power Button Board

    Lift up on the left side to disconnect the connector interface (2). Detach the USB board cable from the base enclosure (3), and remove the USB board and cable. Reverse this procedure to install the USB board. Power button board Description Spare part number Power button board (includes cable)

  • Page 97: Fingerprint Reader Board

    Remove the power button board: Turn the top cover upside down, with the front toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the power button board to the top cover. Remove the power button board (2) and cable. Reverse this procedure to install the power button board.

  • Page 98: Smart Card Reader

    Remove the fingerprint reader board: Turn the top cover upside down with the front toward you. Release the ZIF connector (1) to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable from the system board. Remove the Phillips screw (2) that secures the fingerprint reader board and bracket to the top cover.

  • Page 99: System Board

    Service cover (see Service cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page Remove the smart card reader: Release the ZIF connector (1) to which the smart card reader cable is attached, and then disconnect the smart card reader cable from the system board.
  • Page 100 Description Spare part number For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem 801635-601 with UMA memory, a 15.6-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8 Professional operating system For use on computer models equipped with an Intel processor, the QM87 chipset, a graphics subsystem 801635-501 with UMA memory, a 15.6-in.
  • Page 101 Description Spare part number For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem 803849-501 with discrete memory, a 14.0-in. display assembly, a backlit keyboard, and the Windows 10 or Windows 8 Standard operating system For use on computer models equipped with an Intel processor, the HM87 chipset, a graphics subsystem 803849-001 with discrete memory, a 14.0-in.
  • Page 102 Description Spare part number For 15.6-in. computer models with shared memory, WWAN capability (includes replacement 744016-001 thermal material) For 15.6-in. computer models with shared memory and the Windows 8 Standard operating system with 744016-501 WWAN capability (includes replacement thermal material) For 15.6-in.
  • Page 103 Service cover (see Service cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Fan/heat sink assembly (see Fan and heat sink assembly on page Keyboard (see Keyboard on page Display assembly (see Display assembly on page 104) Base enclosure (see...
  • Page 104 Remove the five Torx screws (1) and the Phillips screw (2) that secure the system board to the base enclosure. Lift up on the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.

  • Page 105: Speakers

    Speakers Description Spare part number Speakers (includes cable) 738404-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 106: Function Button Board

    Remove the speakers (3) and (6) and cables. Reverse this procedure to install the speakers. Function button board NOTE: The function button board spare part kit includes the cable and double-sided adhesive. Description Spare part number For use on models equipped with a 15.6-in. display assembly 738703-001 For use on models equipped with a 14-in.
  • Page 107 Service cover (see Service cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page Remove the function button board: Turn the top cover upside down, with the front toward you. Release the ZIF connector (1) to which the function button board cable is attached, and then disconnect the function button board cable from the system board.

  • Page 108: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-4802MQ 2.70-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 47 W; for use 723524-001 only on computer models equipped with a 14.0-inch display assembly) Intel Core i7-4712MQ 2.30-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 37 W) 773213-001 Intel Core i7-4702MQ 2.20-GHz processor (1600-MHz FSB, 6.0-MB L3 cache, quad core, 37 W)
  • Page 109 Disconnect all external devices from the computer. Remove the battery (see Battery on page 56), and then remove the following components: Service cover (see Service cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Base enclosure (see...

  • Page 110: Touchpad

    TouchPad Description Spare part number Top cover For use in HP ProBook 655 G1 models: Top cover with 2-button TouchPad 745889-001 Top cover with 2-button TouchPad and bracket 738710-001 Top cover with 4-button TouchPad 745890-001 Top cover with 4-button TouchPad and bracket...

  • Page 111: Power Connector Cable

    ● Function button board (see Function button board on page ● Power button board (see Power button board on page ● Fingerprint reader board (see Fingerprint reader board on page Remove the TouchPad: Remove the four Torx screws (1) that secure the TouchPad to the top cover. Release the clip (2), and then remove the TouchPad (3).
  • Page 112 Service cover (see Service cover on page Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Base enclosure (see Base enclosure on page USB board (see USB board on page Speakers (see Speakers on page Fan and heat sink assembly (see...

  • Page 113: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 651948-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 114: Display Assembly

    Display assembly NOTE: The Display Panel Support Kit is also required for full display assembly replacement. Description Spare part number 15.6-in. WLED FHD, UWVA display panel 739998-001 15.6-in. WLED HD, UWVA display panel 739997-001 14-in. HD AG WLED SVA eDP FLT display panel 747751-001 14-in.
  • Page 115 Remove the display bezel (4). The display bezel is available using spare part numbers 734301-001 (for use only on computer models equipped with a webcamera) and 734302-001 (for use only on computer models not equipped with a webcamera). If it is necessary to replace the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure.
  • Page 116 Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure. Release the adhesive strip (2) that secures the display panel cable connector to the display panel, and then disconnect the display panel cable from the display panel.
  • Page 117 Remove the WLAN and WWAN transceiver (1) and the hinge brackets (2). The hinge bracket is available using spare part number 738699-001. Remove the display panel cable and the wireless transceiver. If it is necessary to replace the webcamera/microphone module or microphone module: CAUTION: Handle the webcamera/microphone module and microphone module with caution.
  • Page 118 Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/ microphone module is attached to the display enclosure with double-sided adhesive.) Remove the webcamera/microphone module. The webcamera/microphone module is available using spare part number 738409-001. The microphone module is available using spare part number 738397-001. Reverse this procedure to reassemble and install the display assembly.

  • Page 119: Computer Setup (Bios), Tpm, And Hp Sure Start - Windows 10

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap to enter Computer Setup.

  • Page 120: Navigating And Selecting In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. 110 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10...

  • Page 121: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.

  • Page 122: Changing The Boot Order Using The F9 Prompt

    To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ●...

  • Page 123: Tpm Bios Settings (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 124: Using Hp Pc Hardware Diagnostics (Uefi) - Windows 10

    Using HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 125: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 126: Computer Setup

    Computer Setup Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 127: Restoring Default Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 128: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Access the HP website, http://www.hp.com. Select Support, and then select Download drivers. Enter the product name in the text box, and then select Go.

  • Page 129: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 130: Dynamically Choosing A Boot Device Using The F9 Prompt

    To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: 120 Chapter 9 Computer Setup...

  • Page 131: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see . Hard drive BIOS Click the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.

  • Page 132: Restoring Factory Settings In Computer Setup

    Turn on or restart the computer, and then press while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

  • Page 133: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 134: Using Multiboot

    BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: Select Start > Computer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 135: Dynamically Choosing A Boot Device Using The F9 Prompt

    Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 125...
  • Page 136 ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter. ●...

  • Page 137: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 138: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Width 37.8 cm 14.88 in Depth 25.7 cm 10.12 in Height (front to rear, display assembly) 2.53 cm 0.99 in Height (front to rear, LED display assembly) 1.14 in Weight (computer equipped with 9-cell battery, ODD 2.5 kg 5.51 lb weight saver, UMA, no FPR, 1 SODIMM, WLAN only, solid-...

  • Page 139: Hard Drive Specifications (Continued)

    1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm** Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security...
  • Page 140 500-GB, 5400-rpm** 320-GB, 5400-rpm** Single track 1.5 ms 1.5 ms Average (read/write) 11/13 ms 11/13 ms Maximum 22 ms 22 ms Logical blocks 976,773,168 628,142,448 Disk rotational speed 5400 rpm Operating temperature 0°C to 60°C (32°F to 140°F) *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity.

  • Page 141: 11 Backup And Recovery - Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 142: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 143: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 134.

  • Page 144: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 145: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 146: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 147: 12 Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 148: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 149: Using Windows Operating System Media (Purchased Separately)

    To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. .

  • Page 150: Using Windows Refresh Or Windows Reset

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 151: Windows 7

    Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 152: Creating Recovery Media

    Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.

  • Page 153: Performing A System Recovery

    Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only). Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ●...

  • Page 154: Using The Windows Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 155: Using Windows 7 Operating System Media

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...

  • Page 156: Suse Linux - Backup And Recovery

    Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.

  • Page 157: Performing A System Recovery

    Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
  • Page 158 ● Recover/Repair System—This option repairs a system that is not working properly and preserves user data. ● Restore Factory System—This option restores the system back to the original factory state. User data is not preserved. Select an option and follow the on-screen instructions. 148 Chapter 12 Backup and recovery...

  • Page 159: 13 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.

  • Page 160: Non-Volatile Memory Usage

    Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
  • Page 161 Code is updated when the writing data to accessible) mouse, & system BIOS is updated. this memory and is battery available on the HP management). website. Writing data to this ROM in an inappropriate manner can render the PC non- functional.

  • Page 162: Questions And Answers

    Fingerprint reader 512kByte Stores By enrolling in HP Only a digitally signed Flash fingerprint ProtectTools Security application can make the templates. Manager.
  • Page 163 system data and configuration defaults to factory settings, refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults. Questions and answers 153...

  • Page 164: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use on the country or region where the equipment is purchased.
  • Page 165 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 166: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 167: Index

    Index right TouchPad 17 docking connector, identifying 23 AC adapter, spare part numbers 49 Windows button 13, 14 Driver Recovery DVD, AC adapter/battery light 18 creating 141 audio, product description 4 drives, preventing damage 52 Cable Kit audio-in. (microphone) jack, Dual-Mode DisplayPort, identifying components 45 identifying 21...
  • Page 168 47 plastic parts, service spare part number 107 precautions 52 considerations 51 HP Recovery Disc Creator, using spare part numbers 47 Plastics Kit Memory card reader, identifying 19, components 46 spare part number 46 integrated numeric keypad,...
  • Page 169 external monitor 21 product description 5 recovery 140 smart card 19, 20 serial 22 recovery media, creating 141 smart card reader power button board recovery partition 138 removal 88 removal 86 refresh 140 spare part number 88 spare part number 86 removal/replacement spare part numbers 34 spare part numbers 35...
  • Page 170 USB board removal 85 spare part number 85 USB ports, identifying 19, 20, 21 vents, identifying 21, 23 video, product description 4 webcam 9 webcam light, identifying 9 webcam, identifying 9 webcamera/microphone module removal 107 spare part number 43, 108 Windows Refresh 140 Windows 7 operating system DVD...

This manual is also suitable for:

Probook 655 g1Probook 645 g1Probook 650 g1

Table of Contents