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HP ProBook User Guide

Summary of Contents

  • Page 1

    HP ProBook User Guide...

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    Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

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    Safety warning notice...

  • Page 5: Table Of Contents

    Using the wireless controls ... 22 Using the wireless button ... 22 Using Wireless Assistant software (select models only) ... 23 Using HP Connection Manager (select models only) ... 23 Using operating system controls ... 24 Using a WLAN device (select models only) ... 25 Setting up a WLAN ...

  • Page 6: Table Of Contents

    Using the pointing stick (select models only) ... 40 Connecting an external mouse ... 40 Using the keyboard ... 40 Using hotkeys ... 40 Using HP QuickLook 3 ... 43 Using keypads ... 43 Using the embedded numeric keypad ... 43 Using the integrated numeric keypad ... 44 Using an optional external numeric keypad ...

  • Page 7: Table Of Contents

    The process of burning a disc does not begin, or it stops before completion ... 59 A device driver must be reinstalled ... 60 Obtaining the latest HP device drivers ... 60 Obtaining Microsoft device drivers ... 60 Initiating and exiting Sleep ... 64 Initiating and exiting Hibernation ...

  • Page 8: Table Of Contents

    Using Disk Defragmenter ... 82 Using Disk Cleanup ... 82 Using HP 3D DriveGuard ... 83 Identifying HP 3D DriveGuard status ... 83 Using HP 3D DriveGuard software ... 84 Replacing a hard drive in the hard drive bay ... 85 Replacing a drive in the upgrade bay ...

  • Page 9: Table Of Contents

    Using Computer Setup System IDs ... 127 Using antivirus software ... 128 Using firewall software ... 129 Installing critical updates ... 130 Using HP ProtectTools Security Manager (select models only) ... 131 Installing a security cable ... 132 11 Software updates Updating software ... 133 Updating the BIOS ...

  • Page 10: Table Of Contents

    Using Client Management Solutions ... 157 Configuring and deploying a software image ... 157 Managing and updating software ... 158 Using the HP Universal Print Driver (select models only) ... 162 16 Routine care Cleaning products ... 164 Cleaning procedures ... 164 Cleaning the display ...

  • Page 11: Identifying Hardware, Top Components, Touchpad

    Features Identifying hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer: Select Start > Control Panel > System and Security > Device Manager. ▲...

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    Component Pointing stick (select models only)* Left pointing stick button (select models only)* TouchPad* Left TouchPad button* Right pointing stick button (select models only)* TouchPad scroll zone Right TouchPad button* *This table describes factory settings. To view or change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings.

  • Page 13: Lights

    Battery light Description ● Blue: An integrated wireless device (select models only), such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module, and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ●...

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    Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● On: The computer is on or HP QuickLook is in use. ● Blinking: When the QuickLook button is pressed, the light blinks 5 times, and then HP QuickLook opens.

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    Battery light Description ● Blue: An integrated wireless device (select models only), such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module, and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ●...

  • Page 16: Buttons And Fingerprint Reader (select Models Only)

    Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● On: The computer is on or HP QuickLook is in use. ● Blinking: When the QuickLook button is pressed, the light blinks 5 times, and then HP QuickLook opens.

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    To learn more about your power settings, select Start > Control Panel > System and Security > Power Options. ● When the computer is off, press the button to open HP QuickLook. ● When the computer is on, press the button to open Software Setup. NOTE: If Software Setup is not available, the default Web browser opens.

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    Component Wireless button Volume mute button Volume down button Volume up button Fingerprint reader (select models only) Component Power button Chapter 1 Features Description Turns the wireless feature on or off but does not establish a wireless connection. Mutes and restores speaker sound. Decreases computer volume.

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    To learn more about your power settings, select Start > Control Panel > System and Security > Power Options. ● When the computer is off, press the button to open HP QuickLook. ● When the computer is on, press the button to open Software Setup. NOTE: If Software Setup is not available, the default Web browser opens.

  • Page 20: Keys

    Keys NOTE: Refer to the illustration that most closely matches your computer. Component Windows logo key Windows applications key Embedded numeric keypad keys Function keys Chapter 1 Features Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key or the Displays the Windows Start menu.

  • Page 21: Front Components

    Component Windows logo key Windows applications key Integrated numeric keypad keys Function keys Front components Component Webcam light (select models only) Display release latch Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key or the Displays the Windows Start menu.

  • Page 22: Right-side Components

    Chapter 1 Features Description ● Blue: An integrated wireless device (select models only), such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module, and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off.

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    Component Media Card Reader Upgrade bay USB port 1394 port RJ-11 (modem) jack Security cable slot Component Media Card Reader Description Supports the following optional digital card formats: ● Memory Stick ● Memory Stick Pro ● Memory Stick Duo (adapter required) ●...

  • Page 24: Left-side Components

    Component Upgrade bay USB port 1394 port Serial port Left-side components Component ExpressCard slot Vent DisplayPort USB ports (2) eSATA/USB port Chapter 1 Features Description ● MultiMediaCard ● MultiMediaCard Plus ● Secure Digital (SD) Memory Card ● SD High Capacity Memory Card ●...

  • Page 25: Rear Components

    Component Audio-in (microphone) jack Audio-out (headphone) jack Rear components NOTE: Refer to the illustration that most closely matches your computer. Component RJ-45 (network) jack External monitor port Power connector Component Security cable slot RJ-11 (modem) jack RJ-45 (network) jack External monitor port Power connector Description Connects an optional computer headset microphone, stereo array...

  • Page 26: Bottom Components

    Holds the hard drive. Contains an expansion memory module slot. Contains a Bluetooth device. Supports an optical drive or a hard drive. Contains an HP Mobile Broadband Module (select models only) and a WLAN module (select models only).

  • Page 27: Display Components

    Component Display components NOTE: Your computer may look slightly different from the illustration in this section. Component Internal microphones (2) Webcam light (select models only) Webcam (select models only) Internal display switch Description NOTE: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 28: Wireless Antennas (select Models Only)

    Wireless antennas (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Component WWAN antennas (2)* WLAN antennas (2)* *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 29: Additional Hardware Components, Identifying The Labels

    Additional hardware components Component Power cord* AC adapter Battery* *Batteries and power cords vary in appearance by region and country. Identifying the labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. ●...

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    Card Identifier) of your SIM. This label is located inside the battery bay. ● HP Mobile Broadband Module serial number label (select models only)—Provides the serial number of your HP Mobile Broadband Module. This label is affixed to the bottom of the computer. ●...

  • Page 31: Using Wireless Devices (select Models Only)

    ● HP Mobile Broadband Module—A wireless wide area network (WWAN) device that provides access to information wherever mobile network operator service is available. In a WWAN, each mobile device communicates to a mobile network operator’s base station. Mobile network operators install networks of base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.

  • Page 32: Identifying Wireless And Network Icons, Using The Wireless Controls, Using The Wireless Button

    Identifies the Wireless Assistant software on the computer and indicates (disconnected) that all of the wireless devices are off. HP Connection Opens HP Connection Manager, which enables you to create a Manager connection with an HP Mobile Broadband device (select models only). Wired network...

  • Page 33: Using Wireless Assistant Software (select Models Only), Using Hp Connection Manager (select Models Only)

    Click the Help button. Using HP Connection Manager (select models only) You can use HP Connection Manager to connect to WWANs using the HP Mobile Broadband device in your computer (select models only). To start Connection Manager, click the Connection Manager icon in the notification area, at the ▲...

  • Page 34: Using Operating System Controls

    Using operating system controls Some operating systems also offer a way to manage integrated wireless devices and the wireless connection. For example, Windows provides the Network and Sharing Center that allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.

  • Page 35: Using A Wlan Device (select Models Only), Setting Up A Wlan, Protecting Your Wlan

    Using a WLAN device (select models only) With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably.

  • Page 36: Connecting To A Wlan

    When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. The common security levels are Wi-Fi Protected Access (WPA) and Wired Equivalent Privacy (WEP). Because wireless radio signals travel outside the network, other WLAN devices can pick up unprotected signals and either connect to your network (uninvited) or capture information being sent across it.

  • Page 37: Roaming To Another Network

    After the connection is made, place the mouse pointer over the network icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

  • Page 38: Using Hp Mobile Broadband (select Models Only), Inserting A Sim

    HP Mobile Broadband enables your computer to use wireless wide area networks (WWANs) to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a mobile phone network operator.

  • Page 39: Removing A Sim

    Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer.

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    Press in on the SIM (1), and then remove it from the slot (2). Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Chapter 2 Wireless, modem, and local area network...

  • Page 41: Using A Bluetooth Wireless Device, Bluetooth And Internet Connection Sharing (ics)

    Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet. When two or more computers are connected using Bluetooth, and Internet Connection Sharing (ICS) is enabled on one of the computers, the other computers may not be able to connect to the Internet using the Bluetooth network.

  • Page 42: Troubleshooting Wireless Connection Problems, Cannot Create A Wlan Connection, Cannot Connect To A Preferred Network

    Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ●...

  • Page 43: Network Icon Is Not Displayed, Current Network Security Codes Are Unavailable

    The driver must be reinstalled. To get the latest version of the WLAN device software for your computer, follow these steps: Open your Web browser and go to http://www.hp.com/support. Select your country or region. Click the option for software and driver downloads, and then type your computer model number in the search box.

  • Page 44: Wlan Connection Is Very Weak, Cannot Connect To The Wireless Router

    WLAN connection is very weak If the connection is very weak, or if your computer cannot make a connection to a WLAN, minimize interference from other devices, as follows: ● Move your computer closer to the wireless router or access point. ●...

  • Page 45: Using The Modem (select Models Only), Connecting A Modem Cable

    Using the modem (select models only) The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable (purchased separately). In some countries or regions, a country- or region-specific modem cable adapter (purchased separately) is also required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not compatible with the modem.

  • Page 46: Connecting A Country- Or Region-specific Modem Cable Adapter, Selecting A Location Setting

    Connecting a country- or region-specific modem cable adapter Telephone jacks vary by country or region. To use the modem and the modem cable (purchased separately) outside the country or region in which you purchased the computer, you must obtain a country- or region-specific modem cable adapter (purchased separately).

  • Page 47: Adding New Locations When Traveling

    Adding new locations when traveling By default, the only location setting available to the modem is a location setting for the country or region in which you purchased the computer. As you travel to different countries or regions, set the internal modem to a location setting that meets the operating standards of the country or region in which you are using the modem.

  • Page 48: Solving Travel Connection Problems

    Solving travel connection problems If you experience modem connection problems when using the computer outside of the country or region in which you purchased it, try the following suggestions. ● Check the telephone line type. The modem requires an analog, not a digital, telephone line. A line described as a PBX line is usually a digital line.

  • Page 49: Connecting To A Local Area Network (lan)

    Clear the check box for Wait for dial tone before dialing. Click OK twice. Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer.

  • Page 50: Using Pointing Devices, Setting Pointing Device Preferences, Using The Touchpad

    Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows® to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings.

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    To use a hotkey command on the computer keyboard, follow either of these steps: ● Briefly press the key, and then briefly press the second key of the hotkey command. – or – ● Press and hold down the release both keys at the same time. Hotkey fn+esc fn+f3...

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    Hotkey fn+f9 fn+f10 Chapter 3 Pointing devices and keyboard Description Decreases the screen brightness level incrementally. Increases the screen brightness level incrementally.

  • Page 53: Using Hp Quicklook 3, Using Keypads, Using The Embedded Numeric Keypad

    Using HP QuickLook 3 QuickLook 3 allows you to save calendar, contact, inbox, and task information from Microsoft Outlook to the hard drive of your computer. Then, when the computer is off, you can press the QuickLook button on the computer to view this information without waiting for the operating system to restart.

  • Page 54: Enabling And Disabling The Embedded Numeric Keypad, Switching Key Functions On The Embedded Numeric Keypad

    Component Embedded numeric keypad num lk Enabling and disabling the embedded numeric keypad Press fn+num lk to enable the embedded numeric keypad. Press their standard keyboard functions. NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer.

  • Page 55: Using An Optional External Numeric Keypad

    Component num lk Integrated numeric keypad Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.) For example: ● When num lock is on, most keypad keys type numbers.

  • Page 56: Multimedia Features, Adjusting The Volume

    Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music and view pictures. Your computer may include the following multimedia components: ● Optical drive for playing audio and video discs ● Integrated speakers for listening to music ●...

  • Page 57: Multimedia Software

    ◦ To increase volume, press and hold the volume up button (3) until the desired volume level is reached. You can also tap the volume up button. ● Windows volume control: Click the Speakers icon in the notification area, at the far right of the taskbar. Increase or decrease the volume by moving the slider up or down.

  • Page 58: Accessing Your Preinstalled Multimedia Software, Installing Multimedia Software From A Disc

    Accessing your preinstalled multimedia software To access preinstalled multimedia software: Select Start > All Programs, and then open the multimedia program you want to use. ▲ NOTE: Some programs may be located in subfolders. NOTE: For details about using software included with the computer, refer to the software manufacturer’s instructions.

  • Page 59: Audio, Connecting External Audio Devices, Checking Your Audio Functions

    Audio Your computer enables you to use a variety of audio features: ● Play music using your computer speakers and/or connected external speakers ● Record sound using the internal microphones or connect an external microphone ● Download music from the Internet ●...

  • Page 60

    NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. To confirm or change the audio settings on your computer, select Start > Control Panel > ▲ Hardware and Sound > Sound. Chapter 4 Multimedia...

  • Page 61: Video, Connecting An External Monitor Or Projector, Using The External Monitor Port, Using The Displayport

    Video Your computer enables you to use a variety of video features: ● Watch movies ● Play games over the Internet ● Edit pictures and video to create presentations ● Connect external video devices Connecting an external monitor or projector Your computer has both an external monitor port and a DisplayPort that allow you to connect external monitors and projectors.

  • Page 62

    To connect a digital display device, connect the device cable to the DisplayPort. ▲ NOTE: If a properly connected external display device does not display an image, press fn+f4 transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the computer display and the device.

  • Page 63: Optical Drive (select Models Only), Identifying The Optical Drive, Playing A Cd, Dvd, Or Bd

    Optical drive (select models only) Your computer may include an optical drive that expands the functionality of the computer. The optical drive allows you to read data discs, play music, and watch movies. Identifying the optical drive Select Start > Computer. ▲...

  • Page 64: Changing Dvd Region Settings, Observing The Copyright Warning

    Click Choose a default, and then select one of the available options for each media type listed. Click Save. NOTE: For more information about AutoPlay, refer to Help and Support. Changing DVD region settings Most DVDs that contain copyrighted files also contain region codes. The region codes help protect copyrights internationally.

  • Page 65: Copying A Cd, Dvd, Or Bd, Creating (burning) A Cd, Dvd, Or Bd

    NOTE: For details about using software included with the computer, refer to the software manufacturer’s instructions, which may be provided on disc, in the software Help, or on the manufacturer's Web site. Copying a CD, DVD, or BD Select Start > All Programs > Roxio > Creator Business. NOTE: If this is the first time you have used Roxio, you must accept the program license agreement before you can complete this process.

  • Page 66: Removing An Optical Disc (cd, Dvd, Or Bd), Troubleshooting

    Select the kind of disc you want to create—data, audio, or video. Right-click Start, click Open Windows Explorer, and then navigate to the folder where the source files are stored. Open the folder, and then drag the files to the drive that contains the blank disc. Initiate the burning process as directed by the program you have selected.

  • Page 67: The Computer Does Not Detect The Optical Drive

    Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.

  • Page 68: A Disc Does Not Play

    ● Scan for hardware changes. Windows scans your system for installed hardware and installs any required drivers. ● Click Properties to see if the device is working properly. ◦ The Properties window provides details about the device to help you troubleshoot issues. ◦...

  • Page 69: A Disc Does Not Play Automatically, A Movie Stops, Skips, Or Plays Erratically

    A disc does not play automatically Select Start > Default Programs > Change AutoPlay settings. Confirm that the Use AutoPlay for all media and devices check box is selected. Click Save. A CD, DVD, or BD should now start automatically when it is inserted into the optical drive. A movie stops, skips, or plays erratically ●...

  • Page 70: A Device Driver Must Be Reinstalled, Obtaining The Latest Hp Device Drivers

    To use the HP Web site to obtain HP device drivers: Open your Web browser, go to http://www.hp.com/support, and select your country or region. Click the option for software and driver downloads, and then type your computer model number in the product box.

  • Page 71

    To use Windows Update: Select Start > All Programs > Windows Update. NOTE: If you have not previously set up windows update, you will be prompted to enter settings before you can check for updates. Click Check for updates. Follow the on-screen instructions. Optical drive (select models only)

  • Page 72: Webcam (select Models Only), Adjusting Webcam Properties

    You can preview the photo or video recording and save it on your computer hard drive. To access the webcam and HP Webcam software, select Start > All Programs > HP > HP Webcam. The webcam software enables you to experiment with the following features: ●...

  • Page 73

    tones without dramatically altering the shadows and highlights. A lower gamma setting makes grays look black, and makes dark colors even darker. For information about using the webcam, select Start > Help and Support. Webcam (select models only)

  • Page 74: Setting Power Options, Using Power-saving States, Initiating And Exiting Sleep

    You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation. NOTE: When HP 3D DriveGuard has parked a drive, the computer will not initiate Sleep or Hibernation, and the display will be turned off. Initiating and exiting Sleep The system is set at the factory to initiate Sleep after 15 minutes of inactivity when running on battery power and 30 minutes of inactivity when running on external power.

  • Page 75: Initiating And Exiting Hibernation, Using The Battery Meter, Using Power Plans

    NOTE: If you have set a password to be required when the computer exits Sleep, you must enter your Windows password before your work will return to the screen. Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after 1080 minutes (18 hours) of inactivity when running on battery power, 1080 minutes (18 hours) of inactivity when running on external power, or when the battery reaches a critical battery level.

  • Page 76: Viewing The Current Power Plan, Selecting A Different Power Plan, Customizing Power Plans

    Viewing the current power plan Click the battery meter icon in the notification area, at the far right of the taskbar. ▲ – or – Select Start > Control Panel > System and Security > Power Options. Selecting a different power plan Click the battery meter icon in the notification area, and then select a power plan from the list.

  • Page 77: Using Power Assistant (select Models Only), Starting Power Assistant, Using External Ac Power

    External AC power is supplied through one of the following devices: WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. ● Approved AC adapter ●...

  • Page 78: Connecting The Ac Adapter

    When you connect the computer to external AC power, the following events occur: ● The battery begins to charge. ● If the computer is turned on, the battery meter icon in the notification area changes appearance. When you disconnect external AC power, the following events occur: ●...

  • Page 79: Using Battery Power, Finding Battery Information In Help And Support, Using Battery Check

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.

  • Page 80: Displaying The Remaining Battery Charge, Inserting Or Removing The Battery

    Displaying the remaining battery charge Move the pointer over the battery meter icon in the notification area, at the far right of the taskbar. Inserting or removing the battery CAUTION: Removing a battery that is the sole power source can cause loss of information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer through Windows before removing the battery.

  • Page 81: Charging A Battery

    Remove the battery from the computer (2). Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter, an optional power adapter, or an optional docking device. The battery charges whether the computer is off or in use, but it charges faster when the computer is off.

  • Page 82: Maximizing Battery Discharge Time, Managing Low Battery Levels, Identifying Low Battery Levels

    ● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: If the computer is plugged into an external power source, the light turns off when all batteries in the computer are fully charged.

  • Page 83: Resolving A Low Battery Level, Calibrating A Battery, Step 1: Fully Charge The Battery

    Resolving a low battery level CAUTION: To reduce the risk of losing information when the computer reaches a critical battery level and has initiated Hibernation, do not restore power until the power lights turn off. Resolving a low battery level when external power is available Connect one of the following devices: ▲...

  • Page 84: Step 2: Disable Hibernation And Sleep, Step 3: Discharge The Battery

    To fully charge the battery: Insert the battery into the computer. Connect the computer to an AC adapter, optional power adapter, optional expansion product, or optional docking device, and then plug the adapter or device into external power. The battery light on the computer turns on. Leave the computer plugged into external power until the battery is fully charged.

  • Page 85

    To discharge a battery: Unplug the computer from its external power source, but do not turn off the computer. Run the computer on battery power until the battery is discharged. The battery light begins to blink when the battery has discharged to a low battery level. When the battery is discharged, the battery light turns off and the computer shuts down.

  • Page 86: Step 4: Fully Recharge The Battery, Step 5: Reenable Hibernation And Sleep, Conserving Battery Power

    Step 4: Fully recharge the battery To recharge the battery: Plug the computer into external power and maintain external power until the battery is fully recharged. When the battery is recharged, the battery light on the computer turns off. You can use the computer while the battery is recharging, but the battery will charge faster if the computer is off.

  • Page 87: Storing A Battery, Disposing Of A Used Battery, Replacing The Battery

    Battery Check notifies you to replace the battery when an internal cell is not charging properly, or when the battery storage capacity has reached a “weak” condition. A message refers you to the HP Web site for more information about ordering a replacement battery. If the battery is possibly covered by an HP warranty, instructions include a warranty ID.

  • Page 88: Testing An Ac Adapter, Shutting Down The Computer

    Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms: ● The computer will not turn on when connected to the AC adapter. ● The display does not turn on when the computer is connected to the AC adapter and external power.

  • Page 89

    If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press and hold the power button for at least 5 seconds. ● Disconnect the computer from external power and remove the battery. Shutting down the computer...

  • Page 90: Identifying Installed Drives, Handling Drives

    Drives Identifying installed drives Your computer includes a hard drive (with a rotating disc) or a solid-state drive (SSD) with solid-state memory. Because it has no moving parts, an SSD does not generate as much heat as a hard drive. To view the drives installed on the computer, select Start >...

  • Page 91

    CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive.

  • Page 92: Improving Hard Drive Performance, Using Disk Defragmenter, Using Disk Cleanup

    HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 93: Using Hp 3d Driveguard, Identifying Hp 3d Driveguard Status

    You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary.

  • Page 94: Using Hp 3d Driveguard Software

    Determine whether a drive in the system is supported. To open the software and change settings, follow these steps: In Mobility Center, click the hard drive icon to open the HP 3D DriveGuard window. – or – Select Start > Control Panel > Hardware and Sound > HP 3D DriveGuard.

  • Page 95: Replacing A Hard Drive In The Hard Drive Bay

    Replacing a hard drive in the hard drive bay CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by briefly pressing the power button.

  • Page 96

    Lift the hard drive (3) out of the hard drive bay. To install a hard drive: Insert the hard drive into the hard drive bay (1). Pull the hard drive tab (2) to the left to connect the hard drive. Tighten the hard drive screws (3).

  • Page 97

    Align the tabs (1) on the hard drive cover with the notches on the computer. Replace the cover (2). Tighten the hard drive cover screws (3). Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer.

  • Page 98: Replacing A Drive In The Upgrade Bay, Removing The Protective Insert, Replacing A Hard Drive

    Replacing a drive in the upgrade bay The upgrade bay can hold either a hard drive or an optical drive. Removing the protective insert The upgrade bay may contain a protective insert. You must remove the insert before inserting a drive into the upgrade bay.

  • Page 99

    To remove a hard drive from the upgrade bay: Save your work. Shut down the computer and close the display. Disconnect all external hardware devices connected to the computer. Unplug the power cord from the AC outlet. Turn the computer upside down on a flat surface, with the upgrade bay toward you. Remove the battery from the computer.

  • Page 100

    Using a flat-bladed screwdriver, gently push the tab to release the hard drive (2). Remove the hard drive from the upgrade bay. Chapter 6 Drives...

  • Page 101

    To install a hard drive in the upgrade bay: Insert the hard drive into the upgrade bay. Tighten the upgrade bay screw. Replacing a drive in the upgrade bay...

  • Page 102: Replacing An Optical Drive

    Replace the 4 hard drive screws (1), and then replace the protective screw caps (2). Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Replacing an optical drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the optical drive from the upgrade bay.

  • Page 103

    Using a flat-bladed screwdriver, gently push the tab to release the optical drive (2). Remove the optical drive from the upgrade bay. Replacing a drive in the upgrade bay...

  • Page 104

    To install an optical drive in the upgrade bay: Insert the optical drive into the upgrade bay. Tighten the upgrade bay screw. Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Chapter 6 Drives...

  • Page 105: Using A Usb Device, Connecting A Usb Device

    External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.

  • Page 106: Removing A Usb Device, Using Usb Legacy Support

    Removing a USB device CAUTION: To prevent loss of information or an unresponsive system, use the following procedure to safely remove a USB device. CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To remove a USB device: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.

  • Page 107: Using A 1394 Device, Connecting A 1394 Device, Removing A 1394 Device

    Using a 1394 device IEEE 1394 is a hardware interface that connects a high-speed multimedia or data storage device to the computer. Scanners, digital cameras, and digital camcorders often require a 1394 connection. Some 1394 devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.

  • Page 108

    To remove a 1394 device: Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar. NOTE: To display the Safely Remove Hardware and Eject Media icon, click the Show hidden icons icon (the arrow at the left side of the notification area).

  • Page 109: Using A Serial Device (select Models Only)

    Using a serial device (select models only) Select computer models include a serial port that connects optional devices such as a serial modem, mouse, or printer. Some serial devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.

  • Page 110: Using External Drives, Using Optional External Devices

    Using external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer. USB drives include the following types: ● 1.44-megabyte diskette drive ●...

  • Page 111: Using A Docking Device

    Using a docking device The docking connector connects the computer to an optional docking device. An optional docking device provides additional ports and connectors that can be used with the computer. Using a docking device 101...

  • Page 112: Using Media Card Reader Cards, Inserting A Digital Card

    External media cards Using Media Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. The Media Card Reader supports the following formats: ●...

  • Page 113: Removing A Digital Card

    Insert the card into the Media Card Reader, and then push in on the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of available options may be displayed. Removing a digital card CAUTION: To prevent loss of data or an unresponsive system, use the following procedure to safely...

  • Page 114: Using Expresscards (select Models Only), Configuring An Expresscard, Inserting An Expresscard

    Using ExpressCards (select models only) An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot. Like standard PC Cards, ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). Configuring an ExpressCard Install only the software required for your device.

  • Page 115: Removing An Expresscard

    Insert the card into the ExpressCard slot, and then push in on the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of options may be displayed. NOTE: The first time you insert an ExpressCard, a message is displayed in the notification area to let you know the device is recognized by the computer.

  • Page 116: Using Smart Cards (select Models Only), Inserting A Smart Card, Removing A Smart Card

    Using smart cards (select models only) NOTE: The term smart card is used throughout this chapter to refer to both smart cards and Java™ Cards. A smart card is a credit card–sized accessory that carries a microchip containing memory and a microprocessor.

  • Page 117

    Grasp the edge of the smart card, and pull it out of the smart card reader. ▲ Using smart cards (select models only) 107...

  • Page 118

    Memory modules The computer has two memory module compartments. The primary memory module compartment is located under the keyboard. The expansion memory module compartment is located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module to the empty expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.

  • Page 119: Adding Or Replacing A Memory Module In The Expansion Memory Module Slot

    Adding or replacing a memory module in the expansion memory module slot To add or replace a memory module in the expansion memory module slot, follow these steps: Save your work. Shut down the computer and close the display. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.

  • Page 120

    Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot. To protect a memory module after removal, place it in an electrostatic-safe container. Insert a memory module: Align the notched edge (1) of the memory module with the tab in the memory module slot. CAUTION: edges only.

  • Page 121

    Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. Align the tabs (1) on the memory module compartment cover with the notches on the computer. Close the cover (2).

  • Page 122: Upgrading A Memory Module In The Primary Memory Module Slot

    Upgrading a memory module in the primary memory module slot To upgrade a memory module in the primary memory module slot, follow these steps: Save your work. Shut down the computer. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button.

  • Page 123

    Gently lift the top edge of the keyboard (1) and slide the keyboard (2) out of the computer. Remove the memory module: Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.

  • Page 124

    Insert a memory module: Align the notched edge (1) of the memory module with the tab in the memory module slot. CAUTION: edges only. Do not touch the components on the memory module and do not bend the memory module. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated.

  • Page 125

    Close the cover. Turn the computer upside down on a flat surface. Tighten the 3 keyboard access screws. Replace the batteries. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Upgrading a memory module in the primary memory module slot 115...

  • Page 126: Security Protecting The Computer

    You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 116 Chapter 10 Security Use this security feature HP ProtectTools Security Manager, in combination with a password, smart card, and/or fingerprint reader BIOS administrator password in Computer Setup* DriveLock password in Computer Setup*...

  • Page 127: Using Passwords, Setting Passwords In Windows, Setting Passwords In Computer Setup

    The embedded security password, which is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to provide BIOS password protection in addition to their normal HP ProtectTools functions. The embedded security password is used with the optional embedded security chip.

  • Page 128: Bios Administrator Password

    BIOS administrator passwords DriveLock user password TPM embedded security password BIOS administrator password The Computer Setup BIOS administrator password protects the configuration settings and system identification information in Computer Setup. After this password is set, it must be entered to access Computer Setup and to make changes using Computer Setup.

  • Page 129: Managing A Bios Administrator Password

    Managing a BIOS administrator password A BIOS administrator password is set, changed, and deleted in Computer Setup. To set or change this password in Computer Setup, follow these steps: Turn on or restart the computer, and then press message is displayed at the bottom of the screen. Press to enter BIOS Setup.

  • Page 130: Using Computer Setup Drivelock, Entering A Bios Administrator Password

    Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again. Using Computer Setup DriveLock CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable,...

  • Page 131: Setting A Drivelock Password

    Setting a DriveLock password To set a DriveLock password in Computer Setup, follow these steps: Turn on the computer, and then press is displayed at the bottom of the screen. Press to enter BIOS Setup. Use a pointing device or the arrow keys to select Security > DriveLock password, and then press enter.

  • Page 132: Entering A Drivelock Password

    Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter.

  • Page 133: Changing A Drivelock Password

    Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: Turn on the computer, and then press is displayed at the bottom of the screen. Press to enter BIOS Setup. Use a pointing device or the arrow keys to select Security > DriveLock password, and then press enter.

  • Page 134: Using Computer Setup Auto Drivelock, Removing Drivelock Protection, Entering An Automatic Drivelock Password

    Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: Turn on the computer, and then press is displayed at the bottom of the screen. Press to enter BIOS Setup. Use a pointing device or the arrow keys to select Security > DriveLock password, and then press enter.

  • Page 135: Removing Automatic Drivelock Protection

    Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: Turn on or restart the computer, and then press message is displayed at the bottom of the screen. Press to enter BIOS Setup. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then press enter.

  • Page 136: Using Computer Setup Security Features, Securing System Devices, Viewing Computer Setup System Information

    Using Computer Setup security features Securing system devices You can disable or enable system devices from the following menus in Computer Setup: ● Boot Options ● Device Configurations ● Built-In Device Options ● Port Options To disable or reenable system devices in Computer Setup, follow these steps: Turn on or restart the computer, and then press message is displayed at the bottom of the screen.

  • Page 137: Using Computer Setup System Ids

    To view this general system information in Computer Setup, follow these steps: Turn on or restart the computer, and then press message is displayed at the bottom of the screen. Press to enter BIOS Setup. Use a pointing device or the arrow keys to select File > System Information, and then press enter.

  • Page 138: Using Antivirus Software

    If the antivirus software is preinstalled, select Start > All Programs > McAfee > Managed Services > Total Protection. If the software is preloaded, select Start > All Programs > HP Software Setup, and then follow the on-screen instructions to load the McAfee Total Protection software.

  • Page 139: Using Firewall Software

    Using firewall software When you use the computer to access e-mail, a network, or the Internet, unauthorized persons may be able to gain access to the computer, your personal files, and information about you. Use the firewall software preinstalled on the computer to protect your privacy. McAfee Total Protection antivirus software is preinstalled on the computer.

  • Page 140: Installing Critical Updates

    Installing critical updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer was shipped.

  • Page 141: Using Hp Protecttools Security Manager (select Models Only)

    HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, refer to the HP ProtectTools software Help.

  • Page 142: Installing A Security Cable

    Installing a security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Loop the security cable around a secured object. Insert the key (1) into the cable lock (2). Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key.

  • Page 143: Software Updates Updating Software

    You can manually check for updates at any time by selecting Start > Help and Support > Maintain and following the on-screen instructions. Most software on the HP Web site is packaged in compressed files called SoftPaqs. Some BIOS updates may be packaged in compressed files called ROMPaqs.

  • Page 144

    Press enter. Follow the on-screen instructions. 134 Chapter 11 Software updates...

  • Page 145: Updating The Bios, Determining The Bios Version, Downloading A Bios Update

    BIOS updates are posted as needed. A newer BIOS update may not be available for your computer. It is recommended that you check the HP Web site periodically for BIOS updates. Open your Web browser, go to http://www.hp.com/support, and then select your country or region.

  • Page 146

    Follow the on-screen instructions to access the BIOS update you want to download. Make a note of the download date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. At the download area, perform these steps: Identify the BIOS update that is newer than the BIOS version currently installed on your computer.

  • Page 147: Updating Programs And Drivers

    Updating programs and drivers Open your Web browser, go to http://www.hp.com/support, and then select your country or region. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Click your specific product from the models listed.

  • Page 148

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. 138 Chapter 12 Backup and recovery...

  • Page 149

    Backing up your information Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 150

    NOTE: Windows® includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information.

  • Page 151: Performing A Recovery, Using The Windows Recovery Tools

    Recovery disc (both purchased separately). For additional information, refer to the “Using a Windows 7 operating system DVD (purchased separately)” section in this guide. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads.

  • Page 152: Using F11 Recovery Tools, Using A Windows 7 Operating System Dvd (purchased Separately)

    Using have created and any software installed on the computer are permanently removed. The tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11, follow these steps: If possible, back up all personal files.

  • Page 153

    Select Repair your computer. Follow the on-screen instructions. Performing a recovery 143...

  • Page 154: Computer Setup Starting Computer Setup, Using Computer Setup, Navigating And Selecting In Computer Setup

    13 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.

  • Page 155: Restoring Factory Settings In Computer Setup, Computer Setup Menus

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 156: File Menu, Security Menu

    File menu Select System Information Set System Date and Time System Diagnostics Reset BIOS security to factory default Restore defaults Ignore changes and exit Save changes and exit Security menu NOTE: Some of the menu items listed in this section may not be supported by your computer. Select Setup BIOS Administrator Password Password Policy (requires a BIOS administrator password)

  • Page 157: System Configuration Menu

    Reset/clear the fingerprint reader ownership (select models only; disabled by default). Enter, change, or delete a BIOS administrator password. Enroll or reset HP SpareKey, which is a set of security questions and answers used if you forget your password. ●...

  • Page 158

    Availability of these options varies by computer model. ● Enable/disable secondary battery fast charge (enabled by default). ● Enable/disable HP QuickLook (enabled by default). ● Enable/disable Preboot Authentication on HP QuickLook Boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default).

  • Page 159

    Select Built-In Device Options Port Options (all are enabled by default) To do this ● Enable/disable Num lock state at boot (disabled by default). ● Enable/disable TXT (Intel® Trusted Execution Technology) (select models only; disabled by default). ● Enable/disable the wireless button state (enabled by default).

  • Page 160

    Select Set Security Level Restore Security Defaults 150 Chapter 13 Computer Setup To do this ● Enable/disable the 1394 port. ● Enable/disable the ExpressCard slot. ● Enable/disable the smart card slot. ● Enable/disable the eSATA/USB port. Change, view, or hide security levels for all BIOS menu items. Restore the default security settings.

  • Page 161: About The Boot Device Order

    14 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 162

    NOTE: An optical drive (such as a CD-ROM drive) can boot either as drive A or drive C, depending on the format of the boot CD. 152 Chapter 14 MultiBoot...

  • Page 163: Enabling Boot Devices In Computer Setup

    Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: Turn on or restart the computer, and then press message is displayed at the bottom of the screen.

  • Page 164: Considering Boot Order Changes

    Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first of each type of boot device (except for optical devices).

  • Page 165: Choosing Multiboot Preferences, Setting A New Boot Order In Computer Setup

    Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing Menu”...

  • Page 166: Dynamically Choosing A Boot Device Using The F9 Prompt, Setting A Multiboot Express Prompt

    Dynamically choosing a boot device using the F9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: Open the Select Boot Device menu by turning on or restarting the computer, and then pressing while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

  • Page 167: Management And Printing Using Client Management Solutions, Configuring And Deploying A Software Image

    15 Management and printing Using Client Management Solutions Client Management Solutions software provides standards-based solutions for managing client (user) desktop, workstation, notebook, and tablet computers in a networked environment. Client management includes the following key capabilities and features: ● Initial software image deployment ●...

  • Page 168: Managing And Updating Software, Hp Client Manager For Altiris (select Models Only)

    Additional functionality can be added when HP Client Manager for Altiris is used with optional Altiris Solutions software (purchased separately). When HP Client Manager for Altiris (installed on a client computer) is used with Altiris Solutions software (installed on an administrator computer), HP Client Manager for Altiris provides increased management functionality and centralized hardware management of client devices for the following IT life-cycle areas: ●...

  • Page 169

    HP Client Manager for Altiris is available for download from the HP Web site. When Altiris Solutions software is used in conjunction with HP System Software Manager or HP Client Manager for Altiris, administrators can also update the system BIOS and device driver software from a central console.

  • Page 170: Hp Ccm (client Configuration Manager) (select Models Only)

    HP CCM (Client Configuration Manager) (select models only) HP CCM (Client Configuration Manager) automates the management of software such as operating systems, programs, software updates, and content and configuration settings to ensure that each computer is maintained in the correct configuration. With these automated management solutions, you can manage software throughout the life cycle of the computer.

  • Page 171: Hp Ssm (system Software Manager)

    Driver versions that are supported by SSM are denoted with a special icon on the HP driver download Web site. To download the SSM utility or to obtain more information on SSM, see the HP Web site at http://www.hp.com/go/ssm (English only).

  • Page 172: Using The Hp Universal Print Driver (select Models Only)

    NOTE: The HP Universal Print Driver is preinstalled on select computer models only. To download the HP Universal Print Driver or obtain more information about using it, see the HP Web site at http://www.hp.com/go/universalprintdriver To print using the HP Universal Print Driver: Select File >...

  • Page 173

    16 Routine care...

  • Page 174: Cleaning Procedures, Cleaning The Display, Cleaning The Sides And Cover

    Cleaning products Use the following products to safely clean and disinfect your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidal disposable wipes. These wipes come in a variety of brand names.) ● Alcohol-free glass cleaning fluid ●...

  • Page 175: Cleaning The Touchpad And Keyboard

    Cleaning the TouchPad and keyboard CAUTION: When cleaning the TouchPad and keyboard, do not let liquids drip between the keys. This can permanently damage internal components. ● To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe.

  • Page 176: Index

    Index Symbols/Numerics 1394 cable, connecting 97 1394 devices connecting 97 removing 97 1394 port 97 1394 port, identifying 13 AC adapter connecting 68 identifying 19 administrator password 117 airport security devices 81 Altiris Deployment Solutions 157 applications key, Windows 10, audio devices, connecting external 49 audio functions, checking 49...

  • Page 177

    HP 3D DriveGuard 83 HP Client Configuration Manager 158, 160 HP Client Manager for Altiris 158 HP Connection Manager software 23 HP Mobile Broadband Module 28 HP Mobile Broadband, disabled 28 HP QuickLook HP SpareKey enrollment 147 HP System Software Manager 158, 161...

  • Page 178

    10, 11, 43 function 10, 11 keypad 10, 11 Windows applications 10, 11 Windows logo 10, 11 labels Bluetooth 20 168 Index HP Mobile Broadband Module 20 Microsoft Certificate of Authenticity 20 modem approval 20 regulatory 20 serial number 19 SIM 20...

  • Page 179

    TouchPad 2 SD Card 102 Secondary Battery Fast Charge 148 security cable slot, identifying 13, Security menu always prompt for HP SpareKey enrollment 147 Automatic DriveLock 147 change password 147 Disk Sanitizer 147 DriveLock 147 fingerprint reader reset 147...

  • Page 180

    170 Index volume up button, identifying 8, volume, adjusting 46 Web sites HP System Software Manager 161 HP Universal Print Driver 162 webcam 17 webcam light, identifying 11, 17 webcam properties, adjusting 62 Windows 7 operating system DVD 142 Windows applications key,...

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