Contacting Tac By Telephone - Cisco Catalyst WS-C2924-XL Hardware Installation Manual

Obtaining Technical Assistance

Contacting TAC by Telephone

Catalyst 2900 Series XL Hardware Installation Guide
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If you cannot resolve your technical issue by using the TAC online resources,
Cisco.com registered users can open a case online by using the TAC Case Open
tool at the following website:
http://www.cisco.com/tac/caseopen
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC
by telephone and immediately open a case. To obtain a directory of toll-free
numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
P1—Your production network is down, causing a critical impact to business
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operations if service is not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant
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aspects of your business operations. No workaround is available.
Preface
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