DirecTV D10 Technician Bulletin

Technician Bulletin
Issue 17 2010 – 10.25.10
Introduction
In this edition, we will cover the Diagnostic Codes that are displayed on the DIRECTV receiver
when a system test is completed. We will go over the diagnostic code meanings and how to
resolve the issue prompting the code to appear.
Any comments or questions about this document should be sent to:
Diagnostic Codes
Diagnostic Code
10-xxx Receiver error detected.
11-xxx Receiver error detected.
12-xxx Receiver error detected.
13-xxx Receiver error detected.
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DIRECTV Technical Services Contacts:
Tim Kollmann, Senior Manager
Tom Lockwood, Senior Manager
Val Allen, Technical Specialist
Harvie Dunn, Technical Specialist
Greg Rowe, Technical Specialist
ISS Department
Issue
A problem with your receiver was detected.
A problem with your receiver was detected.
A problem with your receiver was detected.
A problem was detected reading your
access card. Please check to see that the
card is inserted correctly and rerun the test.
fieldopstraining@directv.com
Resolution /
Troubleshooting
Both of these indicate receiver
errors that are not recoverable in
the field so the box must be
replaced. Code 10 indicates a
RID-related error while 11
indicates the tuner hardware
can‟t be accessed. The presence
of error 11 may also result in a
box stuck in step 1 of 2 at boot
up.
This indicates no signal on the
network tuner in MPEG4 boxes.
This tuner is DC blocked and
slaved to the primary tuner and is
used for guide and conditional
access data. If the primary tuner
shows good signal strength with
this error present, then the box
should be replaced.
This is often associated with a
761 / 762 OSD. It can be a card
inserted incorrectly, a faulty card
reader in the receiver or a faulty
access card. Reposition the card
and swap between boxes to
isolate the cause. Note that
brown discoloration of the CAM
card on top does not indicate a
failed or about-to-fail CAM card.
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