Motorola IDEN WIRELESS DATA SERVICES User Manual page 65

Table 2: Identifying Symptoms
Symptom
Data that is received is
unrecognizable.
Data is intermittently
lost.
The phone does not
respond to a hang-up
command from the
software's command
mode.
The phone seems to
respond more slowly
than normal and/or
drops connections
occasionally.
Software reports
various modem
initialization errors when
it attempts fax calls.
Troubleshooting
Troubleshooting Tips
Make sure that flow control is set to RTS/
CTS (that is, hardware flow control is
enabled) in the communication software
"
and set to &K3. See Configuring
Communications Software page 58.
Make sure that flow control is set to RTS/
CTS (that is, hardware flow control is
enabled) in the communication software
"
and set to &K3. See Configuring
Communications Software page 58.
Make sure that:
• Drop DTR on Hang-Up is enabled in the
communication software.
• The hang-up string setting is
Check the signal strength icon to be sure
the signal is not weak.
Make sure that:
• The phone is switched on.
• The cable is connected properly.
• The cable is connected to the correct
port and that this is the same port
specified for use in your communication
software.
• You subscribed to the Data feature with
your iDEN carrier.
• The baud setting on the phone matches
the baud setting in your software.
• A generic Class 2 fax/modem is selected
in the communication software.
• The computer port's baud rate is locked
at the recommended 19200 setting as
specified in the installation instructions.
• The RTS/CTS flow control is enabled in
the fax application and set to &K3.
" "
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