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Motorola IDEN COMPANIONPRO User Manual

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iDEN
CompanionPro
®
User's Guide
@NTN1755C@
NTN1755C

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Summary of Contents for Motorola IDEN COMPANIONPRO

  • Page 1 CompanionPro ® User’s Guide @NTN1755C@ NTN1755C...

  • Page 2: Copyright Information

    MOTOROLA, the Stylized M Logo and all other trademarks indicated as such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off. © 2001 Motorola, Inc. All rights reserved. Manufactured under one or more of the U.S.

  • Page 3: Table Of Contents

    Using CompanionPro ................19 Getting Around in CompanionPro..........19 Using the Menus................19 OVERVIEW Features of the CompanionPro Application Window ....21 CompanionPro Tool Bars ..............22 Application Tool Bar ..............22 iDEN Tool Bar ................23 CompanionPro Units and Talkgroups ..........24 Units and Talkgroups Tabs............
  • Page 4 Task 12: Writing CompanionPro Data to the Phone Using the Copy Wizard.................. 79 Task 13: Adding a Unit ..............81 Task 14: Adding a Phone to the Current CompanionPro File ..82 Task 15: Modifying a Unit ............83 Task 16: Deleting a Unit..............84 Task 17: Adding a Talkgroup............
  • Page 5 Final Thoughts................90 APPENDIX A: CompanionPro Menu Maps B: Keyboard Shortcuts ................. 92 C: Troubleshooting ................94 Troubleshooting the Software Installation ........94 Troubleshooting the Hardware Setup ..........94 D: Contacting Motorola................ 96 Customer Service................96 Product Suggestions ..............96 E: Frequently Asked Questions ............

  • Page 7: Using This Manual

    ® iDEN CompanionPro is a PC-based software application developed by Motorola that is used to: retrieve and modify Call Lists of iDEN phones, set up ergonomic preferences, and send SMS messages to iDEN phones for fleet members or for end users.

  • Page 8: About Companionpro On-Line Help

    Recover Wizard • configure parameters • add, delete, modify and sync Phonebook and Datebook entries The instructions are grouped in logical order to help introduce you to the iDEN ® CompanionPro Application. The Appendices (of the CompanionPro User’s Guide) contain: •...

  • Page 9: Conventions Used In This Manual

    Denotes tips and hints for using CompanionPro. TIP: Indicates an operational procedure, practice or condition NOTE: requiring special attention. Alerts to conditions that can result in loss or corruption of data or damage to application files. SYSTEM REQUIREMENTS FOR INSTALLATION ® iDEN ®...

  • Page 10: Installing Companionpro

    Port Selection screen. Click Next when ready. This setting can be changed later. 10. When the setup is complete, you will be prompted if you want to create a desktop shortcut to CompanionPro. Click Yes to create the shortcut. If you are asked to, you must restart your PC to complete the installation.

  • Page 11: Verifying The Installation

    You must use the Setup program. NOTE: You must have Administrator privileges to install CompanionPro on a Windows NT system or 2000. If you do not have these privileges, contact your system administrator. Verifying the Installation...

  • Page 12: Setting Up The Programming Hardware

    ® Power on the iDEN phone, using a fully-charged battery. Connect the other end of the data cable to the accessory connector on the phone. Verify that the data cable is securely connected to the phone. This iDEN GETTING STARTED...

  • Page 13: Setup

    This can cause data to become corrupted and can damage the unit. NOTE: Make it a practice to periodically examine your iDEN phone and programming cable metal contacts for cleanliness. If necessary, clean the contacts with alcohol and let dry.

  • Page 14: Using An Alternate Programming Cable

    Setup Using the Data Cable To use a data cable, first deactivate the QuickComm feature in iDEN Companion- Pro. The Quickcomm feature allows for fast communication between iDEN Com- panionPro and the phone. To deactivate QuickComm: Tools/Options Select In the Options dialog box, deselect the QuickComm check box...

  • Page 15: Using Companionpro

    Setup USING COMPANIONPRO In its default view, as shown on page 21, CompanionPro is composed of the following: the CompanionPro Application window; a Tool Bar above the CompanionPro window view area; the iDEN Tool Bar located to the left of the Application window view area.

  • Page 16: Overview

    Help NOTE: Pressing the F1 key also accesses help. Refer to the menu maps on page 90 (of the CompanionPro User’s Guide on CD- ROM) to view each of the drop-down menus. NOTE: Some CompanionPro menu functions will not be visible or will be otherwise unavailable unless a iDEN CompanionPro file is open in the application.

  • Page 17: Features Of The Companionpro Application Window

    Overview Features of the CompanionPro Application Window iDEN Title Bar CompanionPro Tool Bars: provides easy access to many of the most Units and Talkgroups Tabs: Allows commonly used operations of for switching between Units or CompanionPro. See “CompanionPro Talkgroup screens, as described on Tool Bars”...

  • Page 18: Companionpro Tool Bars

    Overview COMPANIONPRO TOOL BARS Application Tool Bar The CompanionPro Application Tool Bar buttons provide shortcuts to the following tasks: Table 1: Application Tool Bar Buttons Creates a new CompanionPro file. Opens an existing CompanionPro file. Opens an existing CompanionPro file and appends it to the current CompanionPro file.

  • Page 19: Iden Tool Bar

    Tool Bar to the right of the CompanionPro Application screen. Copy Wizard: Opens the Copy Wizard screen which allows you to copy data from an iDEN phone to any number of destinations phones. Recover Wizard: Recovers a phone by writing information that is stored in a backup codeplug file to an iDEN unit.

  • Page 20: Companionpro Units And Talkgroups

    CompanionPro allows user’s to store multiple iDEN units and view talkgroup information. Clicking the “Phone Center” button from the iDEN Tool Bar displays the Phone Center view (shown on page 27), which includes two tabs and a tool bar (described on page 27): •...
  • Page 21 Table 3: Units and Talkgroups Field Descriptions (Continued) Accepts up to 20 characters. The valid characters are the Phone digits 0 through 9, #, * and the letter P in upper case, for pause. Private Accepts a valid range from 1 through 65535.

  • Page 22: Units And Talkgroups Tabs

    Overview Units and Talkgroups Tabs Unit Tab Talkgroup Tab iDEN GETTING STARTED...
  • Page 23 Phone/Talkgroup Choose from the application Main Menu to access the Units (or Talkgroups) pages and the Inside Unit Tool Bar that is associated with both pages. Use the Units/Talkgroup buttons to access the following tasks: Table 4: Inside Unit Tool Bar Buttons Accesses the Phone List tab (page 28).

  • Page 24: Phone List

    The Phone List data can be sorted by “Name” or by “Phone Number.” To move a phone list entry up or down: Select the desired entry, Click the up- or down-arrow buttons. Add a new entry by typing values in an empty row.
  • Page 25 Filling In or Clicking... Drop-down Remove Removes the current phone list entry. Copies the phone list to the desired destination iDEN units by selecting the source entries and clicking this button. On Copy clicking Copy, the “Copy User’s Information” screen displays.

  • Page 26: Private Call List

    CompanionPro file can be imported to the current private call list by clicking “Auto Fill”. To move a private list entry up or down: Select the desired entry, Click the arrow buttons. Table 6: Private Call List Tab Field/Button/ Filling In or Clicking...
  • Page 27 Sorts by name in alphabetical, ascending order. Private Sorts by private ID in numerical ascending order. Allows the user to view private call list information for a different NAM. Enabled if the current iDEN unit has more than one NAM.

  • Page 28: Talkgroup List

    Talkgroup List and clicking the arrow buttons. You can add a new entry by typing values in an empty row. Talkgroup List Note: If the user does not enter a private number, the entry will NOT be added to the list.
  • Page 29 (with SIM cards) do not support NAMs. Remove Removes the current talkgroup list entry. Copies a partial or an entire talkgroup list to the desired destination iDEN units by selecting the source entries and Copy clicking this button. On clicking Copy, the “Copy User’s Information”...

  • Page 30: Phonebook

    Drop-down Consists of name or private ID list entries. Add a new entry Phonebook by typing values in an empty row. If a private ID number is not added, the entry is not added to the list. Name Sorts by name in alphabetical, ascending order.
  • Page 31 Overview Field/Button/ Filling In or Clicking... Drop-down Copies a partial or a complete phonebook to the desired destination iDEN units by selecting the source entries and Copy clicking this button. On clicking Copy, the “Copy User’s Information” screen displays. Imports iDEN unit phone numbers within the same AutoFill .

  • Page 32: Basic Phone Settings

    Check boxes on the page are active or greyed out, depending on the iDEN ® phone model. To copy basic fields of the phone settings to other destination iDEN units, click “Copy”. Table 9: Basic Phone Settings Tab Field/Button/ Filling In or Clicking...
  • Page 33 ID of the person transmitting during a Group Call appears on the display of the receiving phone. Auto Display Shows the length of a call on the phone display at the end of Timer the call. Disables (silences) DTMF tones when the phones Mute key Muted DTMF is pressed during a phone call.
  • Page 34 Does not lock the phone on power-up if the vehicle ignition Lock Override is off or if the ignition sense wire is not connected. Available on Advanced Feature Units. Requires the user to enter the correct pass code within 30 Theft Alarm seconds.

  • Page 35: Talkgroup Scan

    Talkgroup Scan page. Use Talkgroup Scan to listen to or participate in several (up to four) talkgroups at once. The groups can be prioritized by function: higher priority talkgroups are heard before talkgroups of lower priority. Talkgroups are set up by the dispatcher but are provisioned by the service provider...
  • Page 36 Table 10: Talkgroup Scan (Continued) Field/Button/ Filling In or Clicking... Drop-down Allows the user to view talkgroup scan list information for a different NAM. Enabled if the current iDEN unit has more than one NAM.. NOTE: NAM1 is most commonly used. To use additional NAMs, contact your service provider.

  • Page 37: Status Message List

    Units Tool Bar Click the button from the to display the Status Message page. To copy the entire status message list to the destination iDEN ® model phone , select the source entries and click “Copy” Table 11: Status Message List Tab Field/Button/ Filling In or Clicking...
  • Page 38 Table 11: Status Message List Tab (Continued) Field/Button/ Filling In or Clicking... Drop-down Copies a partial or an entire status message list to the desired destination iDEN units by selecting the source entries and Copy clicking this button. On clicking Copy, the “Copy User’s Information”...

  • Page 39: View

    All fields are read-only. Table 12: View Tab Field/Button/ Filling In or Clicking... Drop-down Codeplug Displays the current codeplug structure version of the iDEN Structure phone. Version Codeplug Displays the default codeplug version. Defaults Version Last...

  • Page 40: Notes

    Notes Units Tool Bar Notes Click the button from the inside to display the page. Write your message and return to this page later for reference comments. Table 13: Comments Tab Field/Button/ Filling In or Clicking... Drop-down Notes Enter up to 150 characters of text.
  • Page 41 ® Check boxes are active or dimmed (greyed), depending on the iDEN phone model. To copy advanced fields of the phone settings to another destination iDEN unit, click “Copy”. Table 14: Advanced Phone Settings Tab Field/Button/ Filling in or Clicking...
  • Page 42 Stacking is a feature that allows phones to receive up to eight Call Alerts. This field is a lockout flag. If this field is disabled, the phone will be able to receive up to Call Alert Stack eight Call Alerts. If this field is enabled, the phone CANNOT...
  • Page 43 Overview Table 14: Advanced Phone Settings Tab (Power Mode) Selecting... Places the Phone in... Last Active Mode Last operating mode Talkgroup Mode Talkgroup mode Power Mode Private Call Mode Private call mode Phone Mode Phone mode Net Mode Net mode...

  • Page 44: Copy Unit's Dialog

    Table 15: Copy Unit’s Dialog Field/Button/ Filling In or Clicking... Drop-down Copy From Displays the name of the phone that will be copied from. Select one or Select destination iDEN units by checking the boxes to the more target units left of the name.
  • Page 45 Overview Table 15: Copy Unit’s Dialog (Continued) Field/Button/ Filling In or Clicking... Drop-down Help Displays related Help topic. iDEN GETTING STARTED...

  • Page 46: Auto Fill Dialog

    Overview Auto Fill Dialog Clicking the “Auto Fill” button from the “Phone List” or “Private Call List” screen displays the “Auto Fill Unit’s Information” screen. When choosing to share phone and private call lists among multiple units, the Auto Fill feature enables easy transfer of data, from many units to one unit.

  • Page 47: Companionpro Messaging Center

    • displays the Messaging Center view • allows you to send an SMS message to one phone or a group of phones with a modem. The maximum length of one SMS message is 140 characters for most phones. This number can be changed in the service provider settings of the options dialog box but, should only be changed if you are sure the service provider supports a different length.

  • Page 48: Sms Actions Tool Bar

    SMS Actions Tool Bar The SMS Actions Tool Bar consists of buttons that perform the following tasks: Table 18: SMS Actions Tool Bar Buttons Allows a user to load a saved SMS message that is stored in the current DEN C OMPANION RO FILE Saves current message in the Messaging Center view.

  • Page 49: Companionpro Recover Wizard

    Options Dialog, page 64. CompanionPro uses the backup file to recover from communication failures. Use the Recover Wizard to restore the backup file to the phone if, after programming, the phone does not power up correcetly.

  • Page 50: Companionpro Copy Wizard

    Overview COMPANIONPRO COPY WIZARD The Copy Wizard is a three-step process that is used to copy data from a phone or a iDEN CompanionPro file to any number of destination phones. Clicking “Copy Wizard” from the “Tools” menu, displays the Copy Wizard screens. The following events take place: Step 1 of 3: Read data from the source iDEN unit.

  • Page 51: Phonebook

    Phonebook iDEN CompanionPro is equipped with a Phonebook application. Phonebook entries can be added, deleted or modified. Pertinent information is added within the Contact Information area. Click the New button and enter the information. Save when completed. Entry names will automatically be displayed on the left side of the screen.
  • Page 52 Space for entering a Private ID Private number. Space for entering other phone Other numbers, not related to the any of the other areas. Used to save or re-save information Save after each entry or modification. Used for adding a new phonebook Add Phonebook Entry entry.

  • Page 53: Datebook

    Datebook iDEN CompanionPro is equipped with the Datebook application. Select the time and date by clicking on the desired day. Different views are accesable by clicking on the applicable tabs (Day, Week and Month Views). NOTE: This feature is not available for all iDEN models.
  • Page 54 Overview Table 20: Datebook(Continued) Field/Button/ Filling In or Clicking... Drop-down The Weekly View illustrates a seven day period. The current Week View date is highlighted in white. The Month View illustrates a one month calendar. The Month View current day will be highlighted. In addition, the user can select the month and year.

  • Page 55: Companionpro Options Dialog

    • test a selected COM port • set up the path for backing up codeplug files either by entering the path in the edit box or by clicking the “Browse” button. Table 21: Options Dialog, Configuration Tab Field/Button/ Filling In or Clicking...
  • Page 56 If difficulty is experienced, try setting the phone baud rate to 19200. Displays the location of the codeplug backup file. To set the codeplug backup path: Type the full path of the Codeplug directory name in the box or Click the browse button and...

  • Page 57: Service Provider Page

    Sets the name of the current service provider. Selects the city where the dialup number is located. If the City city does not exist in the list, contact the service provider for an updated phone number. Phone Sets the SMS dialup phone number of the service provider.
  • Page 58 Adds an unlisted city and phone number. By clicking Add City, the city and matching phone number that is currently displayed in the City box is saved. To add a new city to the City Name drop down list do the following: Add City Enter a new name in the City box.
  • Page 59 Allows deletion of cities and their associated phone numbers from the drop down list. To delete a particular city from the selection list: Delete City Select the city from the City Name drop down list. Click the Delete City button. iDEN GETTING STARTED...

  • Page 60: Sms Message Settings Page

    Overview SMS Message Settings Page Use the Send SMS Message Settings page to tailor the format of the SMS message by indexing each message block and by breaking the message between words. Table 23: Options Dialog, Send SMS Message Settings Tab Field/Button/ Filling In or Clicking...
  • Page 61 Field/Button/ Filling In or Clicking... Drop-down Adds an index marker to each message, useful when a split message is sent. Turned Off by default, the feature “Add Index to Each Block” allows the recipient to distinguish the intended order of incoming messages.

  • Page 62: Accessing The On-Line Help System

    Contents tab. technical terms 2. Double-click the Glossary help topic. : You can print any help topic from the Help window by accessing the desired topic and clicking the Print button on the Help window button bar. iDEN...

  • Page 63: Tutorial

    Task 17: Adding a Talkgroup tab (page 85) Task 18: Deleting a Talkgroup tab (page 86) Task 19: Sending a Message to One Phone or to a Group of Phones tab (page 87) Task 20: Restoring an iDEN® Phone Using the Recover Wizard tab (page 88) Task 21: Configuring Parameters Using the Options Dialog tab (page 89) Before you start, make sure CompanionPro is running as described on page 15.

  • Page 64: Task 1: Phonebook

    Task 1: Phonebook open the file as detailed on page 62. To Add an Entry: Click the Personal Info Center button on the bottom left hand portion of the screen. Click the New button. Type the name and the phone number plus any additional information required.

  • Page 65: Task 2: Datebook

    Add the required information to the Appointment pop up screen. Click the OK button. To Modify a Datebook Entry: Double click on the entry to be modified and make the change. Click the OK button. To Delete a Datebook Entry: Select the Appointment to be Deleted.

  • Page 66: Task 3: Reading Unit Information From The Phone

    71. OMPANION NOTE: If the progress bar does not appear or an error occurs, refer to the Troubleshooting the Hardware Setup tab (page 94). When you have completed all the necessary read and/or write operations on the phone, disconnect the programming cable from the phone.

  • Page 67: Task 4: Opening A Companionpro File

    If you have already read the DEN C file data from your iDEN OMPANION phone, proceed to the next topic. Use the procedure below to start this tutorial if a DEN C is already available on your computer: OMPANION RO FILE...

  • Page 68: Task 5: Creating A Backup Companionpro File

    OMPANION File/Save As Select In the File Save As dialog box, navigate to the drive and folder where you want to save the file. Enter a new file name in the File name field and click NOTE: CompanionPro identifies...

  • Page 69: Task 6: Adding Entries To The Phone List

    Click the Phone List icon in the Units Tool Bar. The Phone List page displays. Add the entries listed below to the Phone list. Click on an empty row in the Phone list and add the first phone number alias by typing “LOCAL” in the Name column.

  • Page 70: Another

    For instance, if you copy a set of cells and highlight another set of cells in which to paste them, the row and column sizes of the copied cells and the highlighted cells must match. Refer to the “Copy and Paste Operations”...

  • Page 71: File To Another

    Highlight (click) the left-most box of the row containing the entry to move. Position the mouse pointer to the top or bottom edge of the row. While pressing and holding the left mouse button, press and hold the Control key.

  • Page 72: Task 9: Saving A Companionpro File

    DEN C files, you may save a copy of OMPANION ® the file to a hard disk or floppy disk before writing the data to your iDEN phone. To save a DEN C file that is already open in CompanionPro:...

  • Page 73: Task 10: Appending Companionpro Data

    File/Append File Select NOTE: If two data files contain the same unit, you are asked, “The target file already contains the information for the unit with IMEI number <number> and serial number <serial number>. Do you want to replace the existing unit information?”...

  • Page 74: Task 11: Writing Companionpro Data To The Phone

    . A progress bar will be displayed and should begin progressing toward 100 percent, indicating the status of the write process. NOTE: If the progress bar does not appear or an error occurs, refer to Troubleshooting the Hardware Setup (page 94). iDEN...

  • Page 75: Copy Wizard

    In this task, you will use the Copy Wizard to write data to the phone: Identify the source of the data you wish to write to the phone. You can read DEN C...
  • Page 76 Tutorial Wizard - Step 2 of 3 dialog box displays. NOTE: If the data source is a phone, you must make sure the phone is connected to the computer before clicking Next. Otherwise, CompanionPro will display an error message. In the scroll list, select the types of Phone Information that you want to write to the phone.

  • Page 77: Task 13: Adding A Unit

    Type the IMEI number that is associated with the phone. Press Tab to advance the cursor to the next field. The SIM ID field is read only. Press the tab to advance the cursor to the next field. Click the Model Type drop-down and choose the model. Press Tab to advance the cursor to the next field.

  • Page 78: Task 14: Adding A Phone To The Current Companionpro File

    Tutorial Task 14: Adding a Phone to the Current DEN C OMPANION File Use this task to read a phone and automatically add it to the current DEN C ® . Before following the instructions, prepare an iDEN phone by...

  • Page 79: Task 15: Modifying A Unit

    Tutorial Task 15: Modifying a Unit From the phone center Units screen, click the entry to edit. Clicking changes the icon from an asterisk to a pencil. Edit the row entries. When finished, click an empty row. The icon changes from pencil to triangle, indicating the change is saved.

  • Page 80: Task 16: Deleting A Unit

    From the phone center Units screen, select the entire row to delete. Clicking changes the icon from an asterisk to a pencil. Press the Delete key on the keyboard, or click the Delete Unit button on the Application Tool Bar.

  • Page 81: Task 17: Adding A Talkgroup

    Create a named Talkgroup and add it to the pool of available Talkgroups Click Add Talkgroups under Available Talkgroups. Click the entry and type the name of the Talkgroup. Tab to the Talkgroup ID field. Type a valid number (1 through 255) in the Talkgroup ID field.

  • Page 82: Task 18: Deleting A Talkgroup

    From the Application Toolbar: Talkgroup/Delete • select Control-d • Highlight the desired entry and press • do the following: Select the desired entry from the Available Talkgroup list. Click the Delete Talkgroup button from the Application Toolbar. iDEN GETTING STARTED...

  • Page 83: Task 19: Sending A Message To One Phone Or To A Group Of Phones

    Task 19: Sending a Message to One Phone or to a Group of Phones The Messaging Center view allows you to send an SMS Message to one phone or to a group of phones through a modem. Selecting the Messaging Center view also displays the SMS Actions Tool Bar, which contains the following buttons: Load Message;...

  • Page 84: Task 20: Restoring An Iden Phone Using The Recover Wizard

    Task 20: Restoring an iDEN Phone Using the Recover ® Wizard The Recover Wizard allows you to recover an iDEN phone if it was subject to communications failures after it was programmed. Tools/Recover Wizard Select . The Recover Wizard initializes and displays.

  • Page 85: Task 21: Configuring Parameters Using The Options Dialog

    Tutorial Task 21: Configuring Parameters Using the Options Dialog The Options dialog, consisting of three pages, allows you to configure parameters such as: • Configuration (language, COM (serial) port, codeplug backup path) • service provider settings • send SMS settings...

  • Page 86: Final Thoughts

    • reading (page 70) and writing to a unit ( page 78) • adding (page 85) and deleting a talkgroup (page 86) Be sure to review this material as necessary and refer to the context-sensitive on- line help as you use CompanionPro.iDEN CompanionPro fileA: CompanionPro...

  • Page 87: Appendix

    Appendix Menu Maps The Edit menu will be visible only when a iDEN CompanionPro file is open. iDEN GETTING STARTED...

  • Page 88: B: Keyboard Shortcuts

    Appendix B: KEYBOARD SHORTCUTS Any CompanionPro function or action that can be performed using the mouse can also be performed using the keyboard keys. This includes navigating through CompanionPro, accessing menu functions and changing field values. The following shortcuts are frequently used CompanionPro functions: To...
  • Page 89 Delete Talkgroup Ctrl+G View the Tool Bar Ctrl+1 View the Status Bar Ctrl+2 Access help on the current item or entry NOTE: Refer to the “Keyboard Shortcuts” section in the on-line help for a list of navigation shortcuts. iDEN GETTING STARTED...

  • Page 90: C: Troubleshooting

    Make sure the phone is powered on and has a fully charged battery. Examine the metal contacts on the iDEN phone and on the programming cable for dust or grime. If necessary, clean the contacts with alcohol and let dry.
  • Page 91 If a previously saved data file is available, try and write this file to the iDEN phone. If a file is not available, retrieve data from another iDEN phone (of the same model) if possible and write the new data file to the original phone.

  • Page 92: D: Contacting Motorola

    However, if you experience any problems with this product, we suggest that you refer to the following sources: • This manual which is designed to help you install and get an overview of CompanionPro • The on-line help which has a detailed Troubleshooting section •...

  • Page 93: E: Frequently Asked Questions

    E: FREQUENTLY ASKED QUESTIONS Q) Why does the program temporarily lose focus when trying to read a phone? A) This is a known issue in CompanionPro and is not a sign of failure of the application. Q) Why does CompanionPro launch in the wrong language?
  • Page 94 Q) If I try to view the details of a unit, I get the following message: “In order to view the details of a unit, you must first select a saved unit. To save a unit after entering its information, click on an empty row.”...

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