and attaches the files so that you can send them to your IT administrator, as shown in the following
figure shows some of the attachments.
If the File to E-mail utility is not successful for any reason (for instance, if you cancel the new message
or you are using Web-based e-mail software), all the files are copied to a folder on the desktop that is
named HpCCC, possibly with strings of 0's attached to the end. You can zip these files and e-mail them
separately.
NOTE
AccessDeniedUtility.exe
This utility is used by CCC agents when customers call in with registry "access denied" problems.
●
Fixes the registry access-denied issues
●
Not very useful because the Shield plug-in already does this.
●
CCC requested this utility to ship anyway
●
No command line options exist, just double-click.
●
No logging takes place
FixErr1714 utility
This utility is used by CCC agents when customers call in with MSI error 1714, which is an occasional
problem that occurs when a different user than the installing user attempts to uninstall the product.
●
This utility might fix the 1714 problem; some evidence exists that this utility might not work in all
cases.
●
No command line options exist, just double-click.
●
No logging takes place.
●
No user interface exists.
Known Issues for the HP Color LaserJet 2605 series printer
The following issues are known issues for the HP Color LaserJet 2605 series printer.
Software
●
Issue: When attempting to install "Additional Drivers" so that users running other versions of
Windows can connect to your printer (Windows Sharing) the following dialog messages appear.
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Chapter 8 Engineering Detail
This version of the File to Email utility does not copy the collect.bat logs.
ENWW