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If there is a problem with your oven, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or the
Customer Care Centre.
General
PROBLEM
The oven does not work
(no heating)
The oven does not work
but the screen is on.
One of the oven lights
does not come on, but the
oven works.
The oven controls are
unresponsive.
The oven is not heating.
A glass pane in the
oven door has cracked,
chipped, or shattered.
I can feel hot air blowing
out of the vents after I
have turned the oven off.
The oven fan comes on
when I select a function
that does not use a fan
(eg BAKE)
TROUBLESHOOTING
POSSIBLE CAUSES
No power supply (oven light and
dial halos do not come on)
The oven is in Demo Mode.
The oven light bulb(s) have blown.
The light bulb is loose.
The oven light has been turned off.
The control panel is locked.
The door is not properly closed
or it is opened too frequently
during cooking.
Incorrect cleaning or the
edge of the glass hitting
against something.
This is normal.
This is normal. The fan comes on
while the oven is preheating. It
may turn off when the oven has
reached the set temperature.
WHAT TO DO
Ensure the circuit breaker hasn't
tripped and there is no power
outage in your area. If there is a
power outage, you cannot use the
oven until power is restored.
Call Customer Care.
Replace the light bulb(s). See
'Replacing the oven light bulbs' for
instructions.
Ensure bulb is secure See 'Care
and cleaning' for instructions.
Go to the menu in the top
left corner of the screen and
select LIGHT.
Touch and hold the screen
to unlock.
The heating elements are disabled
while the door is open. Ensure the
door is properly closed and avoid
opening it during cooking.
You must NOT use the oven.
Contact a Fisher & Paykel trained
and supported service technician
or Customer Care
For safety reasons the cooling fans
will continue to run even when you
have turned the oven off. The fans
will switch off automatically when
the oven has cooled.
Wait until the red heating bar on
the screen disappears: the oven
will then be ready to use.
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