Boss Audio Systems BCPA12 User Manual page 35

Troubleshooting
Important!
If you have checked the points described in the list and the problem persists, turn off the vehicle for ten seconds then turn it back on again.
If the problem still persists after restarting the unit, reset the unit by using a small pin to press the reset button on the bottom side of the display.
If you still have problems after applying suggestions above, please contact our Customer Service for further assistance.
General
No response from the unit.
• Restart the unit by turning off the vehicle for
ten seconds, then turning the vehicle back on.
No sound from the unit.
• The unit is muted. Adjust the volume.
• Select the correct audio source on the unit.
USB
Cannot play a media file.
• The file format on the USB flash drive is not
supported by the unit. Change media files.
• The file system of the USB flash drive is not
supported by the unit. Change the USB drive.
No video playback or picture display.
• Video or picture display is enabled only
when the parking brake is engaged, and the
parking brake input wire is connected to your
vehicle. (P.30)
34
Apple CarPlay/Android Auto
Cannot start Apple CarPlay/Android Auto
• Bad USB cable. Replace the cable.
• The mobile phone is locked. Unlock it.
• CarPlay/Android Auto is frozen. Unplug the
mobile phone, close all apps and plug the
phone in again.
Bluetooth
Cannot make Bluetooth streaming.
• Make sure your mobile phone is within
Bluetooth range.
• Pair and connect your mobile phone. (P.18)
• CarPlay or Android Auto is being connected.
Unplug your mobile phone from the unit to
enable Bluetooth connection.
Poor hands-free phone call quality.
• Check signal strength on your mobile phone.
• Check that the microphone is firmly attached
and plugged in. Or relocate the microphone
for noise reduction. (P.33)
Cannot make Bluetooth connection.
• CarPlay/Android Auto connection disables
Bluetooth on the unit. Unplug CarPlay
or Android Auto from the unit to enable
Bluetooth connection.
• The unit is already connected to a mobile
device. Disconnect the current Bluetooth
connection before connecting to another
Bluetooth device.
FM/AM Radio
Poor radio reception.
• FM/AM antenna is not connected or
extended. Connect and secure an FM/AM
antenna (not included). (P.31)
• The antenna output wire is not connected.
Connect the wire. (P.28)
• Turn off RDS/RBDS, TA and AF. (P.26)