Troubleshooting - Kohler Stillness Smart Soak K-31404-PF-HW1 Homeowner's Manual

NOTE: To restore dull or scratched units: Apply white automotive polishing compound with a clean rag. Rub scratches
and dull areas vigorously. Wipe off residue. Follow with a coat of white automotive paste wax. Do not wax areas where
you walk or stand.
Cleaning the Remote Control
Use a soft cloth to wipe the keypad after each use. If the surface becomes dirty, use a nonabrasive soap and warm water to
clean.
For detailed cleaning information and products to consider, visit kohler.com/clean. To order Care & Cleaning information,
call 1-800-456-4537.

Troubleshooting

Error Codes
Error codes will display on the remote control.
Error Code
E01
E02
General Troubleshooting
Symptoms
1. The bath has no power.
2. The bath does not fill with water.
1485077-5-B
Error Reminder
Water level sensor fault
Electronic drain fault
Probable Causes
A. The circuit breaker has tripped.
B. The power is not connected.
A. The water supply is shut down or
interrupted.
B. The power is disconnected from
electronic mixing valve.
C. The electronic mixing valve is
installed abnormally.
D. The electronic mixing valve is
damaged.
E. There is a communication failure
between the electronic mixing
valve and main control box.
F. The main control box is damaged.
8
Recommended Actions
A. Check the circuit breaker.
B. Check the power connection inside
the junction box.
A. Inspect and restore the water
supply.
B. Inspect and restore the power.
C. Inspect and reinstall the mixing
valve.
D. Replace the electronic mixing
valve.
E. Check the line connection.
F. Replace the main control box.
Kohler Co.