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en Troubleshooting
Fault
The programme does
not start.
The door cannot
be opened.
The water is not drain-
ing.
46
Cause and troubleshooting
Childproof lock is activated.
Deactivate childproof lock.
▶
→ "Deactivating the childproof lock", Page 34
Ready in/ Time Dry is activated.
Check whether Ready in/ Time Dry is activated.
▶
→ "Buttons", Page 24
Laundry is caught in the door.
Remove any trapped laundry.
▶
The pump for the intelligent dosing system is blocked.
Switch off the appliance.
1.
Clean the pump unit.
2.
→ "Cleaning the detergent drawer", Page 37
Switch the appliance on.
3.
If the display appears again after cleaning the
4.
pump unit, or the programme cannot be started,
call customer service.
→ "Customer Service", Page 55
Note: You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
The detergent drawer has not been pushed in fully.
Push in the detergent drawer until the symbol goes
▶
out.
The temperature is too high.
Wait until the temperature has dropped.
▶
Cancel the programme.
▶
→ "Cancelling the washing programme", Page 33
Water level is too high.
Select a suitable programme for draining.
▶
→ "Programmes", Page 27
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 54
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 39
▶
The water outlet hose is connected too high.
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