Intel iUP-FAST 27/K-U2 Installation Manual page 6

SERVI E INFORMATION
Intel customer engineers famish the best service for your Intel products. hese trained professionals
provide the prompt, efficient on-site installation, preventive maintenance, and corrective mainte ­
nance required to keep your equipment in the best operating condition.
Intel customer engineers provide service through a prepaid service contract or on an hourly basis.
Contact your local Intel sales office for farther information.
When an Intel customer engineer is not available, contact the Intel product service center.
United States customers can obtain Intel service and repair assistance by contacting the Intel product
service center in their area. Customers outside the United States should contact their Intel sales
office or authorized distributor for service information and repair assistance.
Have the following information available before calling the product service center:
• he date you received the product.
• he complete part number of the product (including dash number). On boards, this number is
usually silk-screened onto the board. On other products, it is usually stamped on a label.
• he serial number of the product. On boards, this number is usually stamped on the board. On
other products, the serial number is usually stamped on a label mounted on the outside of the
chassis.
• Your shipping and billing address.
A purchase order number (for billing) if your Intel product warranty has expired.
• Any extended warranty agreements that apply.
Contact the Intel product service center using the following telephone numbers:
Western Region: (602) 869-4951
Midwest Region: (602) 869-4392
Eastern Region: (602) 869-4045
International: (602) 869-4862
WX: (910) 952-1330
Always contact the product service center before returning a product to Intel for repair. Product
service center personnel will give you a repair authorization number, shipping instructions, and
other information to ensure fast, efficient service. If you are returning die product because of
shipping damage or if the product is out of warranty, you must have a purchase order before Intel
can start repairs.
If available, use the original factory packaging when returning a product to the Intel product service,
center. If the original packaging material is not available, wrap the product in a cushioning material
such as Air Cap SD-240, manufactured by the Sealed Air Corporation, Hawthorne, NJ. Securely
enclose the product in a heavy-duty corrugated shipping carton, mark it " FRAGILE, " and ship it to
the address specified by product service center personnel.
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