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How do I get service?
You must contact the original installer of your
Product. Your installer will need to contact Navien
to report the issue. If the original installer cannot
be identified or you no longer choose to use that
service provider, you may choose any service
provider who is properly licensed to complete
the necessary repair. The installer and/or service
provider must comply with Navien's warranty
service and return policy procedures as available
on Navien's website including contacting Navien's
Technical Support Department at (800) 519-8794,
option 2, prior to commencing any service.
Proof of the date of installation must be provided to
Navien. At Navien's request, the defective Product
or part must be returned to Navien. When the
Product is installed in new construction, the date
of installation shall be established as the date upon
which the end-user takes title to the real property. If
proof of the installation date is unavailable, then six
months after the date of manufacture will be used.
What is not covered?
Navien's Limited Warranty shall be void in the event
of an occurrence of any of the following:
Improper installation, including but not limited
●
to, installation in violation of applicable rules,
laws or building codes, inadequate water quality,
condensate damage, improper venting, incorrect
gas type, water pressure, absence of a drain pan,
improper conversion from Natural Gas source to
Propane, reinstallation at another location, etc.
Accident, abuse or misuse including but not limited
●
to installation for non- recommended uses, failure
to follow or comply with the User's Information
Manual, etc.
Improper maintenance including but not limited to,
●
scale buildup, vent blockage, failure to maintain, etc.
Modification, alteration, addition of non-approved
●
components, or misapplication of the Product in
any manner.
Any damage caused by local adverse conditions
●
including but not limited to water quality, hard
water deposits, lime or mineral build-up, operating
in corrosive atmospheric elements, alterations in
smell or taste of water that have an adverse reaction
on the unit, etc.
Damage or problems caused by gas flow issues,
●
electrical surges, flooding, fire, freezing, abnormal
external temperature, force majeure, riot, act of war,
or any acts of God.
Performance problems caused by improper sizing
●
of the boiler, the gas supply line, the venting
connection, combustion air openings, electric
service voltage, wiring, fusing or any other
components, parts or specifications.
Vibration and noise unless caused by a defect in
●
materials or workmanship. Any other causes other
than defects in materials or workmanship.
Operating the Product at water temperatures
●
outside the factory calibrated temperature limits
and/or exceeding the maximum setting of the high
limit control.
Subjecting the heat exchanger to pressures or firing
●
rates greater or lesser than those shown on the
rating plate or removal of or alteration to the rating
plate.
Installation at any location outside the United States
●
or Canada.
Improper conversion from natural gas to liquid
●
propane gas or liquid propane gas to natural gas or
attempt to operate with a type of gas not specified
for the boiler.
Accidental or intentional damage.
●
There is no warranty on any Product purchased
through the internet or from any installer that
obtained the Product from a supplier or distributor
not authorized by Navien.
Warranty Limitations
EXCEPT AS EXPRESSLY PROVIDED HEREIN, THERE ARE
NO OTHER WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO WARRANTIES OR
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, WHICH EXTEND BEYOND THE DESCRIPTION
OF THE WARRANTY HEREIN AND FURTHER NAVIEN
SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL, PUNITIVE OR OTHER
SIMILAR DAMAGES THAT MAY ARISE, INCLUDING
LOST PROFITS, DAMAGE TO A PERSON OR PROPERTY,
LOSS OF USE, INCONVENIENCE, OR LIABILITY ARISING
FROM IMPROPER INSTALLATION, SERVICE OR USE
OF THE PRODUCT. ANY IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS ARISING
UNDER STATE LAW ARE LIMITED IN DURATION TO
THE PERIOD OF COVERAGE PROVIDED BY THIS
WARRANTY, UNLESS THE PERIOD PROVIDED BY STATE
LAW IS LESS.
No one is authorized to make any other warranties
on behalf of Navien. Some states do not allow the
exclusion or limitation of incidental or consequential
damages, or how long an implied warranty lasts, so
the above limitation may not apply to you.
This Limited Warranty gives you specific legal rights
and you may also have other rights which vary from
state to state.
Warranty
141
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