VTech CS6228-3 User Manual page 48

Appendix
Troubleshooting
• The location of your telephone base can impact the performance of your cordless
phone. For better reception, install the telephone base in a centralized location within
your home or office, away from walls or other obstructions. In many environments,
elevating the telephone base improves overall performance.
• Disconnect the telephone base from the telephone wall jack and plug in a corded
telephone. If calls are still not clear, the problem is probably in the wiring or local
service. Contact your telephone service provider (charges might apply).
• If the other telephones in your home are having the same problem, the problem is in
the wiring or local service. Contact your telephone service provider (charges might
apply).
I hear other calls when using the telephone.
• Disconnect the telephone base from the telephone wall jack. Plug in a different
telephone. If you still hear other calls, the problem is probably in the wiring or local
service. Call your telephone service provider.
I hear noise on the cordless handset and the keys do not work.
• Make sure the telephone line cord is plugged in securely.
My caller ID features are not working properly.
• Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your telephone.
• The caller might not be calling from an area which supports caller ID.
• Both your and the caller's telephone service providers must use equipment
compatible with the caller ID service.
• The caller ID information shows after the first or second ring.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and
the telephone wall jack. The filter prevents noise and caller ID problems caused by
DSL interference. Contact your DSL service provider for more information about DSL
filters.
The telephone does not receive caller ID or the telephone does not show
caller ID during call waiting.
• Make sure you subscribe to caller ID with call waiting features provided by your
telephone service provider.
• The caller might not be calling from an area which supports caller ID.
• Both your and the caller's telephone service providers must use equipment
compatible with caller ID service.
• If you subscribe to high-speed Internet service (digital subscriber line - DSL) through
your telephone lines, you must install a DSL filter between the telephone base and the
telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Please contact your DSL service provider for more information about
DSL filters.
44